Thursday, November 21, 2019

Keller-Southlake Emergency Communications Center Name Change

The Cities of Keller, Southlake, Westlake and Colleyville have merged to provide the best possible dispatch services to our communities and with this merger, starting January 1st, you will now hear a new name when you dial 9-1-1.  These four cities encompass an area of over 60 square miles that support a population of over 90,000 people in the heart of the Metroplex–and it is an exciting expansion that Southlake is proud to be a part of.  This merger began in 2007 and was the first in Tarrant County.

At this point in time, when you call 9-1-1 you are routed to the Keller Southlake Emergency Communications Center or KSECC.  Effective January 1st, with the inclusion of Colleyville to the dispatch center in recent months, the new name you will hear when calling 9-1-1 during an emergency is the North East Tarrant Communications Center or NETCOM.   Greetings to callers will include “NETCOM 9-1-1 where is your emergency?” or for non-emergency calls “NETCOM Emergency Communications Center.” 

“The selection of the name better represents all of our communities and the new expansion of dispatch services to the additional cities,” said Southlake Department of Public Safety Director Jim Blagg.

The dispatch center is still housed in Keller at the Police Department located at 330 Rufe Snow Drive.  The name transition will take place on January 1, 2011–in time to kick off the New Year.

9-1-1 is still to be used during emergency situations for Fire, Police, and EMS emergencies within the City and its services will not change with the new name.  The non-emergency dispatch number (817-743-4522) is also still the same should you need to use it.