The City of Southlake and Fire Services is changing the billing company it uses for Emergency Medical Services (EMS.) The new company’s name is Emergicon. Emergicon is locally based and will provide more accurate billing for customers and superior customer service. Patients will typically be billed for ambulance services, transport to an area hospital and patient care enroute to the hospital. The City of Southlake and the Southlake Fire Department are focused on providing the best possible patient care and customer service to its citizens.