Tuesday, November 24, 2020

Southlake Parks and Recreation Launching New Registration Software, CSI

Summer is almost here! That means it’s time to start registering for all the great things Southlake Parks and Recreation has planned. In preparation for the opening of The Marq Southlake Champions Club in summer of 2018, Parks and Recreation is changing registration software. The new software, CSI, will replace the current registration software, Active Network, and will go live Monday, April 3.

When participants go to register for programs they will notice the website looks a little different. Now, instead of having to search for an activity, you will be able to select a category to begin the search process.

One important transition note to keep in mind: All users will have to create a new account. Account information will NOT carry over from Active Network.

What does this mean for me?

Before actually registering for a program, you will be prompted to create a new account. Because CSI will also be used once Champions Club is fully operational, it will look like you are registering for a membership. Don’t worry, when you are asked to select your membership type, simply select the “Patron” membership and Parks and Recreation as the site. This will allow you to register as you normally would.

You will need to create your new account before you are able to register for summer programs like Camp Mania or Basketball, to name a few. Parents, when you are completing the account registration, be sure to list yourself as the “main member” on the account. Other family members, like spouses and children, will become “sub-members” on the account.

We understand change can sometime be confusing. We’re here to help! You can find step-by-step instructions to help you set up you new CSI account at SouthlakeParksandRec.com or you can call us at (817) 748-8019.