Sunday, November 18, 2018

All Superheroes Need a Great Sidekick: Roland DeGraauw Effectively Supports DPS Heroes With Accreditation Work

These days it’s almost impossible to go to movie theaters where there are no Marvel or DC superhero movies on the big screen, and if you miss the first run, you can always binge watch your favorites on Netflix.

The great heroes have their stories and their fans, but for many, success hinges on having a solid sidekick to help them out, support them, or just to keep things on track. For our Southlake police and fire heroes, one of their most important sidekicks is Roland DeGraauw, Accreditation Manager.

Southlake’s police officers and firefighters perform at the highest level of excellence, and Roland can prove it! By successfully working through the respective accreditation process for each department, Roland makes sure that they get the recognition they deserve for their outstanding work.

“Managing an accreditation process is a massive logistical undertaking for one department, much less two,” said Police Chief James Brandon. “Not only does the process have to be coordinated, but Roland has to hit a pace and keep it going. Otherwise, achieving the highest levels of professional recognition would have been impossible.”

The Fire Department is one of only eight municipalities in Texas accredited through the Commission on Fire Accreditation International (CFAI). To receive the accreditation, a department must prove its excellence in four categories: 1) Standards of Cover, 2) Strategic Business Plan, 3) Self-Assessment Manual, and the 4) Community Risk Assessment. The associated performance metrics track lifesaving skills and organizational performance. Southlake’s Fire Department has been accredited since 1999, in part because Roland manages the program and works with personnel to meet and document their distinction on 296 performance indicators.

The Police Department is accredited through the Commission on Accreditation for Law Enforcement Agencies (CALEA), which has established best practices for law enforcement. Departments are reviewed based on 487 standards. The PD’s most recent reaccreditation marks the 15th year of accreditation for the Department. They also recently received the Gold Standard Assessment status, the highest possible level. This reflects the high quality of the department, but can also be attributed Roland’s committed efforts.

Read more about the Fire Department’s accreditation here. An overview of the Police Department’s accreditation can be found here.

As with most capable sidekicks, Roland doesn’t seek the limelight. Instead, this humble, thoughtful, and kind man prefers to do his work behind the scenes and quietly smile when assessors complete their evaluation and compliment the departments on being some of the best police and fire operations in the nation.

Where would Batman be without Robin? Do we really think Tony Stark, aka Iron Man, could keep it all together without the help of the very capable Pepper Potts? Like our best-loved superheroes, Southlake’s Police and Fire Departments do outstanding work every day. Thanks to Roland’s effective management of the accreditation process, they have been recognized and highlighted as being among the best, and continue their ongoing work to meet the highest professional standards.

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