Monday, December 16, 2019

City of Southlake Wins PRSA Silver Anvil Award

The City of Southlake is the recipient of the Public Relations Society of America’s (PRSA) Silver Anvil Award for the Most Effective Campaign $5,000 Or Less, Government.

“I am so proud of Southlake DPS and the City for their amazing efforts,” said Southlake Mayor Laura Hill.  “They have taken a humorous yet effective approach to ensure the safety and security of the people who live, work, and drive in Southlake. I love how they went about it.”

In early 2018, the Police Department set a goal to “Humanize the Badge” and to eliminate the “cop talk” that often tended to be formal and uninviting.

What replaced it?  A fun, pop culture driven social media strategy that would help cement the public’s trust with a nationally accredited Police Department that protects, is compassionate, and engages with the people they serve.

“The innovative and unconventional approach took a leap of faith,” said City Manager Shana Yelverton. “But we felt the risk was worth it to get important messages to the public in a form they could digest and enjoy.”

“We had a good following on the Southlake DPS Facebook accounts,” said Police Chief James Brandon.  “But with our change in strategy, we saw a 285% increase in Facebook followers, which was important to achieving a crowdsourcing approach to ensuring safety and security.”

As the following grew, the posts focused on three main areas: sound police management practices and protocols, the officers’ professional training, and their relationship-building activities.  But make no mistake, the approach was anything but ordinary.

People started noticing after a Facebook and Twitter post called “GURL CALL ME.”

The post was a “letter” written to a woman suspected of identity theft. The letter was much more than the usual, “we are looking for this criminal” narrative, as it used emojis and “teen girl talk” to give facts about the case and also signed off with the now infamous phrase GURL CALL ME. With this post, the Southlake DPS Facebook page saw its following double in less than 24 hours, reaching more than 3.1 million people and 1.7 million engagements.

The person behind the video, memes, and fun writing is Officer Brad Uptmore. His Baylor University film degree along with 12 and half years of police experience, was put to work to make the strategy come alive. Since that first viral post, Uptmore has created more than several dozens of videos including the popular Pumpkin Spice Citations video and the Use Your JAR JAR BLINKER when driving on Star Wars Day video.  He’s also created dozens of memes including the long-standing joke/reminder to drive 30mph on Randol Mill since it’s a road construction zone.  But despite the light-hearted demeanor, Officer Uptmore is all business when it comes to safety and security.

“It is such a privilege to do this job,” said Officer Uptmore. “Chief Brandon’s willingness to let me try different ideas to help people be safe and make safe choices as well as get to know our officers? It’s a win-win!”

Since 1944, PRSA has awarded Silver Anvil Awards annually to organizations around the world for outstanding strategic public relations programs. According to the PRSA website, judges look for programs or campaigns “that incorporate sound insights and analysis, planning, execution, and evaluation. They must meet the highest standards of performance in the profession.”

The Silver Anvil Award for the Most Effective Campaign $5,000 Or Less, Government is the City of Southlake’s first PRSA Silver Anvil Award.