Wednesday, October 23, 2019

It’s a Citizen Satisfaction Survey Year and We Want Your Feedback!

The City of Southlake conducts a Citizen Satisfaction Survey every two years to gather information from residents about their quality of life in Southlake, the City’s customer service and other key community issues. This October, we’d like to hear your feedback when we launch the 2019 Citizen Satisfaction Survey.

Survey results are an important and integral part of the City’s work planning. The results are used to guide the City’s work and resource allocation.

Tell me how.

Mobility has long been a concern for residents and thanks to the Citizen Satisfaction Survey the City was able to gain useful insight on specific areas of concern. One way in which the City took the survey results and responded was to create more open lines of communication. The Southlake Mobility Facebook page and the Connect Southlake webpages were created to help provide more information on all mobility projects in the City. A traffic management division was also created to bring a traffic engineer to the City.

Another large City project that came as a result of responses from the Citizen Survey is The Marq Southlake. Residents asked for a community center and the City found a way to build one. The final phase of The Marq, Champions Club opened last spring a few years after the opening of Legends Hall.

I want in.

The 2019 Citizen Survey will be live on October 1. We’ll share the link and you can take it at home or on the go. The short form takes about 10 minutes with a longer form taking about 15 minutes. Curious about the last survey’s results? Check them out on the City’s website here.