Tuesday, September 29, 2020

The Citizen Satisfaction Survey Results Are In

We asked and you answered! The Citizen Satisfaction Survey Results are now available on the City of Southlake’s website.

In late 2019, residents were asked to provide their feedback on their quality of life in Southlake by participating in the Citizen Satisfaction Survey.

The survey, conducted by Decision Analyst Inc. is given every two years. It is a tool used to measure resident satisfaction with City services such as safety and security, mobility, infrastructure, quality development, partnerships and volunteerism.

The results and analysis provide the City with information on community issues and serves as a guideline on how the City will implement strategies to address residents’ concerns.

“The survey gives us a way to hear directly from Southlake residents about their quality of life and to understand their experience with our services,” Assistant City Manager Alison Ortowski said. “It also provides us a way to identify and prioritize unmet needs and track internal performance.”

The survey is also used for future planning and development projects, budgeting and City policies.

More than 1,080 residents participated in the online survey, which was open from October 1, 2019, to October 30, 2019.

“We are thankful to all who took the time to let us know how we are performing,” Ortowski said, “The feedback helps City Council plan and make better strategic decisions for the future of Southlake.”

Questions about the Citizen Satisfaction Survey can be directed to the City Manager’s Office at 817-748-8400. To view the results, click here.