Monday, November 23, 2020

2020 Water Quality Report FAQs

You may have a few questions about your 2020 Water Quality Report.

The report is a comprehensive outline that displays information about the drinking water in Southlake. Details in the report include information about Southlake’s water source, contaminants and microorganisms that may have an effect on the taste and smell of your water.

This information is extremely detailed in the 15-page document, but we pulled out a few common questions that are frequently asked about water in Southlake.

Where is Southlake’s water sourced from?

The City of Southlake gets its water from the City of Fort Worth’s water department, which sources its water from other surface water sources.

Why is my water cloudy or milky sometimes?

While this isn’t typically, it happens on occasion. Cloudy water indicates air is trapped in your pipes, typically after a service disruption. If you experience cloudy or milky water, give us a call so we can help.

Why is my water bill so high?

There could be several factors that impact your water bill from sprinkler systems to active leaks. The City offers resources to help you determine your water usage. Learn more here.

What can I do if I think my water is unsafe to drink?

Our goal is to keep you safe, if you have any further concerns about your water, contact the Public Works Department directly at 817-748-8082.