Customer Service is the Southlake Way

We’re here to help! That’s how we roll.

If you’ve ever called the main phone number for the City of Southlake, you’ve likely spoken to one of our world class employees in the City Manager’s Office. Our team is knowledgeable on a variety of topics to assist customers with accurate information.

Our team assesses the situation and transfers callers to the appropriate person to respond. We’re always working hard to provide quality and timely solutions to customers, and if we don’t know, we’ll find someone who can.

Our definition of customer service to go above and beyond what is expected. We also do what it takes to find the answer and follow up with the caller.

Have a question? Check out our department directory to find the right phone number. Need something fixed? Make a request online through our Come Fix This request form. Not sure who you need to talk to? We’re here to help! Call our main phone line at 817-748-8400.