Saturday, December 4, 2021

Home-Grown Staff: From Banquet Specialist to Hospitality and Sales Manager

If you’ve booked a special event at Legends Hall, then you’ve witnessed the planning, decoration, and management magic of Crystal Maddalena.

Crystal is the perfect example of home-grown staff. She started her career with the City of Southlake in 2009 as a Teen Court Office Assistant. In 2011, she became the Teen Court Coordinator and stayed there until Legends Hall opened its doors six years ago.

Crystal was the Banquet Specialist at Legends Hall since it opened in 2015. As such, she was responsible for coordinating and executing every event to world-class perfection. Her meticulous attention to detail, empathetic understanding of clients’ needs, and flawless execution of breath-taking events have earned her various raving NPS and Wedding Wire reviews from previous clients. Earlier this year, Crystal was even recognized city-wide during Employee Appreciation week with the Accountability Award for her relentless dedication to creating world-class experiences.

This month, she stepped into a new role as the Hospitality and Sales Manager for The Marq Southlake! As such, Crystal is now in charge of managing the entire Legends Hall team to ensure The Marq Southlake remains the premier destination for life’s most memorable occasions. As a long-time member of Team Southlake, there’s no doubt that she will lead the team to new reach new heights!

When asked what she likes most about her new position, Crystal stated that she “enjoys working with our guests as we have a unique opportunity to be involved in once-in-a-lifetime events with them. It all comes down to customer service, and I have the privilege to practice that both internally and externally every day!”

Congratulations on your promotion, Crystal! Thank you for your years of dedicated service, and best of luck in this new role!