Saturday, August 20, 2022

Customer Self-Service Portal to be Down Due to Upgrade

UPDATE DECEMBER 6, 4:38 P.M.: The Customer Self-Service portal is still updating. We are working with our vendor to provide more information such as a timeline for when the system will be available. We apologize for the inconvenience.

 

ORIGINAL STORY:

Due to a system upgrade, the Customer Self-Service portal, the online system used for water payments and to request building inspections, will be offline beginning Thursday, December 2 through Sunday, December 5. The system is expected to be back up on Monday, December 6. 

We apologize for the temporary inconvenience while we work on innovative ways to make our service better! 

During this time, users will be unable to use the water payment portal or the EnerGov portal used to request building inspections. This upgrade is expected to make the software faster and easier to use.  

If you need to make a water payment during this time, please mail your payment, come to the Southlake Water Utilities Office located in Town Hall, or use the after-hours drop box located in the breezeway between Origins and L’Occitane. Payments over the phone are not currently accepted by the office. 

Due to the timing of the outage with the December 5 water payment due date, the 10% late fee will not be assessed for late payments. For questions about payments, please call Southlake Water Utilities at 817-748-8051. 

If you need a building inspection during this time, please call the Building Inspections Office at 817-748-8236 or 817-748-8237. Please have your permit number, address, inspection type and other relevant information available when you call. 

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