At the heart of Southlake’s vibrant parks and programs is an incredible team of Community Services professionals who make it all happen. From managing lush open spaces to organizing summer camps, their mission is clear: making every moment in Southlake memorable.

What ensures this exceptional work continues year after year? It starts with building a world-class team, equipped and empowered to thrive. That’s where the Community Services Employee Onboarding Improvements project comes in!

Led by an innovative group of professionals, this initiative focused on creating a consistent, positive experience for every new hire. After gathering data and feedback, they streamlined the process to seamlessly integrate new team members into Team Southlake.

The result? A program that makes new hires feel valued, excited, and ready to contribute. From pre-arrival communication to regular check-ins, every step supports engagement, growth, and success. Now, managers are equipped with a 90-day checklist to ensure new hires receive the training and support they need.

In recognition of their dedication to continuous improvement, the Community Services Employee Onboarding Improvements Team was honored with the 2024 Employee Appreciation Award for Innovation. With this program in place, Southlake’s Community Services department is better than ever at setting the standard for excellence — ensuring Southlake remains a place of vibrant experiences for all.

Check out the team’s 2024 Employee Appreciation Award Video below: