We’re here to help you prepare for your trip to the polls. Southlake Town Hall has been designated as an official polling site for Tarrant County, meaning residents with a Tarrant County zip code can cast their vote on the 3rd Floor.
As a reminder, Denton County voters will need to locate a polling place using the Denton County Elections site.
Early Voting Times at Southlake Town Hall:
Early voting begins on October 21st and ends on November 1st. You can swing by the 3rd floor of Town Hall to cast your vote any time within the schedule listed below:
October 21-25 (M-F): 8:00 a.m. to 5:00 p.m.
October 26th (Saturday): 7:00 a.m. to 7:00 p.m.
October 27th (Sunday): 10:00 a.m. to 4:00 p.m.
October 28th-Nov 1. (M-F): 7:00 a.m. to 7:00 p.m.
What Are the Acceptable Forms of Photo ID?
You may present any of the following forms of identification while at the polls:
* For voters aged 18-69, the acceptable form of photo identification may be expired no more than four years. Voters aged 70 or older may present Photo ID that has been expired any length of time.
What are the Accessibility Accommodations Available at Town Hall?
We encourage all Tarrant County residents to take advantage of this convenient polling location at Southlake Town Hall. If you have any questions or need assistance during early voting, don’t hesitate to reach out to our helpful election officials at the polling site!
For more information regarding voting in Tarrant County, visit the Tarrant County Elections page.
At the City of Southlake, we are proud to uphold a dedication to world class customer service that aligns with our core values of integrity, innovation, accountability, commitment to excellence, and teamwork. Customer Service Week serves as a reminder of why we aim to provide outstanding service to our residents and visitors alike.
Southlake is renowned for its world class customer service, with various departments consistently receiving positive feedback from our community. We believe that good customer service extends beyond our interactions with residents; it also encompasses the support and collaboration we provide to one another as city employees. By fostering a culture of internal customer service, we enhance our ability to serve the public effectively.
One way we prioritize customer satisfaction is by actively gathering input through various channels. Residents can easily share their thoughts and experiences via our customer service feedback form, the Southlake Serves Portal, our social media platforms, phone calls, and emails. By utilizing these avenues for communication, we continuously gather valuable insights that enhance our services and address any concerns. Your feedback is vital to our mission of fostering a thriving community that meets the needs and expectations of all Southlake residents.
Take a look at some feedback we've been getting lately!
Recently, a resident shared their appreciation for our library staff through our customer feedback form: “The library staff is awesome! I use the library often and always have a positive experience.”
Another resident praised a water utilities staff member's exceptional service: “Aloha was incredibly friendly, efficient, and helpful. Please let her know.”
Apart from our online portal, the City has also received positive feedback from applicants during City Council meetings. For instance, one applicant requesting a zoning change had the following to say: “I have to commend the staff in this whole transaction. They have been most accommodating, very helpful, and made it an absolutely smooth transition for us.”
In line with our focus on customer service, the City of Southlake proudly recognizes outstanding employees through the monthly Grow Awards. This award allows team members to nominate one another, fostering a culture of appreciation and collaboration.
Since October 1st, 200 awards have been presented, with the Community Services Department being the largest recipient. These awards underscore our employees’ unwavering dedication to meeting community needs, both externally to residents and internally among colleagues. Internal feedback is crucial as it not only enhances team morale but also drives improvements in our services, ensuring that we remain responsive and effective in our mission.
A recent example of this award in action is when a team member praised Valerie Snyder from our Police Department for her remarkable collaboration: “She routinely goes above and beyond to support the department and demonstrates incredible teamwork to help others accomplish goals and objectives. We are lucky to have her!”
As we kick off National Customer Service Week, let us celebrate our dedicated employees and their commitment to our community. We encourage residents to continue sharing their feedback and experiences, as it helps us grow and improve our services. Thank you for being a vital part of what makes Southlake an exceptional place to live, work, and play!
This week on Southlake City Spotlight, join Mayor Shawn McCaskill and Chamber of Commerce President Mark Guilbert as they gear up for the exciting 23rd anniversary of Oktoberfest!
From adorable wiener dog races to mouthwatering Bavarian cuisine and spectacular performances by local talent, this year’s celebration promises unforgettable fun for everyone! Be sure to mark your calendars for this weekend, October 11th through 13th!
Don’t miss out! Check out the episode below to catch all the details:
As the fall season sets in, Southlake is ready to welcome two iconic cultural events — Oktoberfest and DiwaliFest. Hosted by the Southlake Chamber of Commerce and the Southlake Foundation respectively, these festivals promise to bring the community together through food, music, and celebration. Be sure to mark your calendars and don’t miss out on the fun!
Southlake Town Square will transform into a Bavarian wonderland from October 11th to 13th, as Oktoberfest celebrates its 23rd anniversary. This festive event kicks off on Friday at 4:00 p.m. and continues through Sunday evening. Visitors can indulge in authentic German cuisine, enjoy live music, and participate in activities such as the famous Wiener Dog Race & Costume Contest!
Admission to Oktoberfest Southlake is free, and this year the festival is cashless, accepting credit and debit cards for purchases including food, drinks, and kid zone wristbands.
You can find more information, including the schedule of events and hours of operation on the official Southlake Oktoberfest website.
A celebration of light, culture, and community awaits at DiwaliFest in Southlake Town Square on October 26th, 2024! This family-friendly event aims to showcase the rich traditions of India through music, dance, and culinary delights from various regions.
The festival is from 3:00 p.m. to 10:00 p.m. and features traditional Indian dances, entertainment, and an array of delicious foods. DiwaliFest offers cultural immersion for all ages, providing a glimpse into the vibrant heritage that enriches our community.
These two festivals are a perfect way to celebrate the fall season in Southlake. Whether you're enjoying Bavarian traditions at Oktoberfest or soaking in the festive atmosphere of DiwaliFest, there's something for everyone. Don't miss out—mark your calendars, bring your friends and family, and join us for an exciting lineup of food, fun, and community spirit!
Six months ago, Loving Long Ears Donkey Therapy & Sanctuary added a new member, Georgie, to their long ears family.
Councilmember Frances Scharli visits Loving Long Ears to check in with Founder & Executive Director Jules Peterson on how Georgie is doing and some of the challenges they have faced at the sanctuary.
To view this episode of Southlake City Spotlight, click the video below:
Heads up, Shadow Creek Estates residents! The City Streets Division will conduct road repairs on Shadow Creek Court from September 16th to September 20th, weather permitting. The road will remain open for traffic, with work scheduled daily from 7:00 a.m. to 4:00 p.m. Thank you for your patience as we work on making your ride smoother and safer.
Get ready for Southlake Dragons football!
This week on SLK City Spotlight, Mayor Shawn McCaskill and Head Football Coach Riley Dodge go over everything from Dragonmaker Boot Camp to how important community spirit is to the athletics program at Southlake Carroll.
“People ask me all the time what our secret sauce is,” said Coach Dodge. “Every school in our town is a Dragon.”
For a sneak peek at all the fun in store, check out the video below to hear more about Southlake Carroll Football.
Mark your calendar for Saturday, September 7th, from 2 p.m. to 7 p.m. and get ready for a fun-filled day of delicious food, festive entertainment, and exciting activities, including Bingo!
In this week’s episode of the SLK City Spotlight, Mayor Shawn McCaskill and Deputy Mayor Pro Tem Kathy Talley introduce two exciting new features to Celebrate Southlake: a Talent Show and a Community Art Project.
For a sneak peek at all the fun in-store, click the video below to watch this week's SLK City Spotlight.
“Ms. Barb,” as she’s affectionately known, has been a stand out to both customers and colleagues, and that’s why the City of Southlake is spotlighting her as an Unsung Hero. Barbara's journey with the Champions Club Guest Services team began when Champions Club first opened its doors. From day one, she has been the epitome of dedication and enthusiasm.
"Barb is the first face our members see, and she never fails to offer a warm welcome and a genuine smile," notes Champions Club Operations Manager Amy Bennett. "Barb's constant and steady presence, combined with her extensive knowledge and genuine care, make her an indispensable part of our team," she added.
Barbara's work ethic is nothing short of extraordinary. No task is too small or mundane for her; she approaches each one with the same level of seriousness and care. Whether wiping down surfaces to ensure cleanliness or meticulously checking capacity levels for safety, Barbara's attention to detail is unmatched. She is a beacon of encouragement and leadership for her team.
Barbara's bright personality adds a unique charm to her workplace. Known for dressing up for holidays and sporting the coolest patterned socks, she brings a sense of fun and joy to the team. She makes it a point to connect with everyone, whether it's asking about their children, hobbies, or the latest book they read. Her genuine interest in those around her creates a welcoming and inclusive atmosphere.
Her exceptional customer service skills were on full display earlier this year when she led the membership sales campaign, easily converting tours into memberships. This achievement underscores her effectiveness and commitment to our city's values. Moreover, Barbara plays a crucial role in training new team members, conducting shadow shifts, and teaching the importance of exceptional customer service and adherence to facility guidelines.
Having celebrated her five-year anniversary with Champions Club in January, Barbara has set her sights on another five years of service. Her goal reflects her deep commitment to our community and her desire to continue making a positive impact.
Heads up, Southlake! Starting today, August 15, a contractor for Gigabit Fiber will be installing a fiber optic internet line along Sam School Road and Dove Road just west of 114 in the north portion of the city. Equipment will be staged on the side of the road, but no lane closures or major traffic impacts are expected. Please drive with caution as workers will be present during the day. The project is expected to last around 3 weeks, weather permitting.
