The City of Southlake will go live with its new alarm program on July 1, 2020. In an effort to reduce false alarms in Southlake, the City has updated its alarm ordinance and collaborated with PM AM Corporation to implement and administer the False Alarm Reduction Program. The partnership will also provide educational training for Southlake residents and business owners. PM AM is a national company with expertise in this area and will be responsible for alarm permit registrations, false alarm billings and educational material. PM AM has a record of providing excellent customer service. A False Alarm Management System (FAMS) website has been established to assist Southlake customers at

The goal of this new program is to reduce the number of false alarm activations requiring a response by the Southlake Police Department.

According to Chief James Brandon, “This will free up police resources and reduce the fines levied on alarm customers by having a company who can reach out to residents and business owners who may have alarm malfunctions. This type of partnership allows those with alarms to be notified more quickly of false alarms so they can correct the malfunction.”

With fewer false alarm activations, officers will be available to respond to more urgent calls.

Current alarm permit holders do not need to take action. All account and transaction history will be uploaded to the new system. As of June 15, 2020, users may visit the citizen web portal and may request a username and password. Once the user validates their information, the system will email back their username and password. Citizens who are unable to complete the new account setup may contact PM AM at (877)356-7879 and a customer service representative will be able to assist.

Initial Alarm Registration: The City of Southlake Alarm Ordinance requires all residences and businesses to apply for an alarm permit by completing an alarm permit application available at Alternatively, citizens can also complete the application by hand and send it to: City of Southlake False Alarm Program, P.O. Box 143276, Irving, TX 75014

Failure to register your alarm will result in additional fees or fines.

For any questions related to the City of Southlake Alarm Reduction Program please call PM AM at 877-356-7879, Monday through Friday, 8:30 a.m. to 5:30 p.m.

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