Wednesday, January 19, 2022

City Announces Update to Alert Southlake

Due to enormous resident feedback from the February 2021 winter storm, the City of Southlake added all mobile phone numbers that are billed to Southlake addresses to Alert Southlake, our emergency notification system. All of these users will begin receiving emergency communications issued by the City of Southlake by text message, followed by a phone call if the user does not confirm receipt of the message. 

“Everbridge, our emergency notification vendor, along with resident feedback, gave us good reason to implement this new program. The technology of mobile service (cell phones) has taken over the world and is highly relied upon as 64.9% of children and 55.2% of adults have wireless service only,” City of Southlake Emergency Manager Amanda Meneses said. 

The City uses Alert Southlake to issue emergency notifications such as severe weather warnings, water service outages or other urgent public safety alerts. The mobile phone numbers will be provided by our vendor, Everbridge. 

Here’s what you need to know about Alert Southlake: 

  • The City of Southlake will now annually update mobile phone numbers that are billed to a Southlake address and publicly available landline phone numbers that include residential and business numbers, registered to a Southlake address. Previously input user preferences will be saved from year to year.  
  • All Alert Southlake accounts can update preferences, such as quiet hours, to not receive notifications during specific times. Before opting out of all notifications, it is recommended to modify the account to specific preferences. If we can reach you through an alert, we can notify you of important emergency information.  
  • You can update your account settings at any time by going to www.CityofSouthlake.com/AlertSouthlake. After setting up an account or logging in, you can update your preferences for text messages, phone calls, and emails, as well as phone numbers and addresses, or simply opt out. If you do not remember your username or password, please contact the Office of Emergency Management at 817-748-8903. 
  • Residents who choose to opt-in before this update or have already opted in will continue to receive alerts in accordance with their selected preferences. There is no need to update the existing account. If users notice a change in service, please call the Office of Emergency Management at 817-748-8903 to correct any issues. 
  • If a phone number was previously opted out of the alerts, it will not begin to receive alerts again. If users notice a change in service, please call the Office of Emergency Management to correct any issues.  
  • If a user has previously opted out of the Alert Southlake system with their mobile number and would like to begin receiving emergency alerts, send a text with the word RESUME to 87844 or go to www.CityofSouthlake.com/AlertSouthlake to login and opt in.  
  • Your contact information provided for Alert Southlake will be used for notification purposes only. We will not give or sell your contact or location information to any vendor or other organization.  
  • The Office of Emergency Management is available for questions at 817-748-8903 or by email at OEM@CityofSouthlake.com 

“With our opt-in campaigns, we were only reaching about 25-40% of our resident population. With this new resident connection update, we will be able to communicate emergency information effectively and efficiently with 60% or more of Southlake residents with the push of a button,” Meneses said. 

It’s spring time in Texas, are you weather aware? We can help.

We’ve all heard the saying “April showers bring May flowers.” Well, we all know that in Texas sometimes it can be way more than just showers, everything is bigger in Texas.

This is the time of year when severe weather can be at its worst. Tornadoes, severe thunderstorms, monster sized hail can show up at a moment’s notice. Because of the unpredictability of mother nature, we want to help you be more prepared. By signing up for Alert Southlake, you will have weather notifications at your fingertips.

As part of Southlake’s commitment to public safety, community awareness, and emergency preparedness, the City offers Alert Southlake. It’s a communication tool that allows users the ability to receive instant weather and emergency information delivered right to their mobile device, home phone or email.
As a user of Alert Southlake, emergency information such as, severe weather alerts and West Nile Virus updates, will be delivered directly to you. Users can also sign up to receive important information about community events and citywide meeting notifications.

It’s quick and easy to opt-in, sign up, and begin receiving alerts via Alert Southlake on your preferred device. Click here to register or go the Southlake Office of Emergency Management web page to register. Registration will require you to create a login and a password. Next, you’ll complete your profile by entering your personal information, including first name, last name and registration email. You can then select how you want to receive your alerts. Entering your location is important so that you may receive important alerts from the National Weather Service. You will then be allowed to choose which subscriptions you would prefer. You have the selection of Community information and Weather Alerts. Types of alerts can also be individually selected as well as quiet hours. Once registered, users will have access to important information at your fingertips.

So, how do you manage your account once it has been created?

You can utilize your login and password at any time to change your Alert Southlake settings. You can change your address, phone numbers, and preferences at any time. If you have forgotten your account information you can always contact the Office of Emergency Management at 817-748-8903 and they can help you out.

Once logged in there are three boxes that allow you to manage different parts of your account. The “My Profile” box allows you to edit any part of your profile. Need to remove a phone number, or add an email address? Select the “Edit” button and begin to make changes to your profile as needed. The other thing to note in the “My Profile” is the “Delete My Account” button towards the bottom. This deletes your entire account from the Alert Southlake System. By clicking this button, you will no longer receive any notifications from the City of Southlake, including severe weather.

Don’t want to delete your entire account, but don’t want to receive all those phone calls? You can manage the alerts you receive in the “My Alert Subscription” box. Hit the “Edit” button to begin editing.

Southlake Connect Profile Page

The page below allows you to select what type of notifications you’d like to receive. You can select the type of community alerts and weather notifications you want to receive. There are a total of 176 weather notification options. Please note, if you simply select the box next to the word weather, you will be selecting all 176 notifications.

This page is also where users can select their quiet period. You can select when you would not like to be contacted. If you do not enter a specific time, the quiet period will default to the City’s quiet period of 10:00 PM – 6:00 AM. There are two emergency notifications that will come through during a quiet period. A tornado warning and a severe thunderstorm warning, this is because these systems can be very severe and require immediate actions for public safety.

Alert Subscription Management

Alert Southlake is a great tool to help you stay informed. You can learn more about the system here. If you have any questions about the weather notifications feature, please contact the Emergency Management Coordinator Amanda Meneses at (817) 748-8903.