On February 16, 2021, the Texas Commission on Environmental Quality (TCEQ) required the City of Southlake public water system, PWS ID 2200075, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.  

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 21, 2021. 

If you have questions concerning this matter, you may contact the Southlake Water Utilities (SWU) at 817-748-8051 or by email at swucustomerservice@ci.southlake.tx.us. 

Below is a list of recommendations for bringing your home back online. Please visit ProtectSouthlake.com for more information on the winter storm recovery.

Our teams have been working all week to assist with water shut offs for homes and businesses experiencing water line breaks, and we will continue to help as needed. If you need assistance, please call Southlake Water Utilities at (817) 748-8051.

Post-Boil Notice Water System Guidance

• If you have shut off water service at the shut off valve or meter, please turn it back on.
• Turn on both the hot and cold water at each sink, tub and shower to remove trapped air in the lines.
• Run water at each faucet for about five minutes and until it is clear if it appears cloudy or discolored. We also recommend clearing out your water faucet screens.
• Run water through your refrigerator water dispenser until it is clear or change the filter.
• Ice from automatic ice dispensers should be emptied for a full 24 hours. This ice should not be consumed.
• Run your dishwasher for a full cycle completely empty.
• Discard water used in humidifiers, CPAP machines and other devices with water reservoirs and rinse with clean water.
• Change any in-line water filters you have in your home.
• Close all faucets and check your water meter to see if it is reading water flow. If it is, you may have a leak. Read more information on what to do if you think you have a leak.
• Still having issues? Contact Southlake Water Utilities at 817-748-8051 or by email swucustomerservice@cityofsouthlake.com.

We appreciate all your patience this week. We know it has been tough for everyone.

En el 16 de febrero de 2021 la Comisión de Calidad Ambiental de Tejas (TCEQ) requirió que el sistema público de agua de la ciudad de Southlake, PWS ID 2200075, emitiera un Aviso de Hervir Agua para informar el publico, individuos o empleados que debido a condiciones que ocurrieron recientemente en el sistema público de agua, debía ser hervida antes de que se usara como agua potable o de consumo humano.

El sistema público de agua ha tomado las medidas correctivas necesarias para restaurar la calidad del agua distribuida por el sistema público de agua utilizada como agua potable o de consumo humano y ha demonstrado a TCEQ los resultados de pruebas de laboratorio que indican que el agua ya no requiere hervir antes de usarse a partir del 21 de febrero de 2021.

Si usted tiene preguntas sobre este asunto, puede communicarse con Servicios Públicos de Agua de Southlake (SWU) al (817) 748-8051 o por correo electrónico a swucustomerservice@ci.southlake.tx.us.

Tenemos una lista de recomendaciones para que pueda establacer su servicio de agua. Visite ProtectSouthlake.com para obtener más información sobre la recuperación de la tormenta de invierno.

Nuestros equipos han estado trabajando toda la semana para ayudar con el servicio de agua en hogares y negocios que han tenido sus líneas de agua rotas, y continuaremos ayudando sea necesario. Si necesita ayuda, llame a Southlake Water Utilities al (817) 748-8051.

Guía del sistema de agua despues del Aviso de Hervir Agua:

• Si ha cerrado el servicio de agua en la válvula o en el medidor, vuelva a encenderlo.
• Abra el agua fría y caliente en cada lavabo, bañera y ducha para eliminar el aire atrapado en las líneas.
• Si su agua parece estar turbia o descolorida, deje correr el agua en cada grifo durante aproximadamente 5 minutos hasta que este clara. Tambien recomendamos limpiar las rejillas de su grifo de agua.
• Deje correr agua a través del dispensador de agua del refrigerador hasta que se aclare o cambie el filtro.
• El hielo de los dispensadores automáticos debe vaciarse durante 24 horas completas. Este hielo no debe consumirse.
• Haga funcionar su lavavajillas durante un ciclo completo completamente vacío.
• Deseche el agua utilizada en humidificadores, máquinas CPAP y otros dispositivos con depósitos de agua y enjuague con agua limpia.
• Cambie los filtros de agua en línea que tenga en su hogar.
• Cierre todos los grifos y revise su medidor de agua. Si el medidor sigue dejando correr agua, es posible que tenga una fuga. Visite, https://mysouthlakenews.com/2021/02/city-of-southlake/what-to-do-if-you-suspect-you-have-broken-pipes, para obtener mas instrucciones.
• ¿Sigues teniendo problemas? Comuníquese con Southlake Water Utilities al 817-748-8051 o por correo electrónico a swucustomerservice@cityofsouthlake.com.

Agradecemos toda su paciencia esta semana. Sabemos que ha sido difícil para todos.

In the early hours this morning, water started flowing back into the Southlake water system. This is great news but we want to remind everyone that a boil water notice remains in effect. It could be up to a week before the boil notice can be rescinded because the City will need to take the necessary steps to ensure water quality. This will involve performing tasks such as water sampling, flushing, etc. to meet regulatory requirements. We are hoping to quickly complete these processes, but we must follow these procedures for public safety.

We have prepared information that can be found on the city website to include what to expect as water service is returned, how to deal with a water leak or broken pipe, and even information about how to select a contractor/plumber should you need it.

If you do not yet have water service, please note that it may take time to make its way through the water system. Unless we experience a problem, water is on its way.

There is more information to come as we work to get back to normal. If you are able, please visit ProtectSouthlake.com for more information. We will continue to update you as we go through the day. The weather and power outages may pose some challenges, but it’s a step in the right direction. Thanks for your patience.