The City of Southlake is proud to offer to its residents the 2013 Citizen Satisfaction Survey.
Since 2007, the survey has been a vital tool in helping the City develop the highest satisfaction standards for its residents and businesses. In the past several years, the City has been focusing its strategy on several key areas including: enhancing infrastructure, improving emergency management, managing growth and development, and more.
“For more than five years, the City has made considerable investments into the areas that residents have said are important,” said City Manager Shana Yelverton. “We take the survey results very seriously. This year we hope to learn more about how people think we are progressing and use this to create areas of new opportunity.”
The survey will be available online throughout October. This year participants will have the ability to save the survey and come back later to complete it.
“We received feedback in 2011 that a save feature would be a great addition,” said Assistant to the City Manager Caroline Eckel. “The 2013 survey will allow people to take their time and think about their answers. We think it’s a great improvement.”
Eckel says each survey is an important benchmark for the City Departments. “Each department has set goals designed to better serve our customers, we feel the survey is a great touch point for departments to help assess their plans and make improvements.”
Results from this year’s survey are expected to be available in late winter. Once the survey closes a survey report will be produced by the City’s survey vendor, Decision Analyst. City staff will then review the results with the City Council and then make them available online.
The City has been conducting citizen surveys since 1997 and has made it a biannual commitment since 2007. Results from previous years are kept on the City’s main website, www.CityofSouthlake.com for public review.
On October 1, 2013, the new waste collection contract with Republic Waste Services will take effect. New service changes include enhanced recycling services that not only increase the ease and efficiency of the existing recycling program, but give residents more opportunities to recycle.
Throughout the month of September, Republic delivered new 95-gallon carts to all Southlake residents. These carts are for recycling only and will be used with Republic’s new fleet of energy-efficient trucks equipped with robotic arms to more efficiently collect recycling. Beginning October 1, Republic will only collect recycling from the new carts. Residents should place the new carts with the wheels to the curb and front facing the street, at least three feet from mailboxes or fences, and five feet from vehicles by 7a.m. on their recycling day. This will ensure that the trucks will be able to safely pick up the carts and that cart lids will open and close properly, preventing debris or collection of rain.
Assistant to the City Manager, Caroline Eckel reminds everyone, “Residents are free to keep their smaller bins if they choose and use them inside their homes. However, if they prefer to dispose of them, they can just place them inside the new carts, and Republic will pick them up.”
Eckel, who is also the City’s liaison to Republic adds that the use of the new carts and this transition to automated recycling is a response to requests the City received from previous citizen satisfaction surveys and community members who have expressed an interest in larger recycling containers. While many residents enjoy the flexibility that the 95 gallon cart provides, for some the carts are too large for their individual needs. For those residents, the City does have an option available for a smaller 65 gallon cart. To request the smaller cart, residents can contact the City’s main phone line at 817-748-8400.
The rate adjustment is also scheduled to take place October 1, 2013. As part of the new contract, the rate—reflected on water bills, will increase by $1.38 per month, from $12.85 to $14.23. This new rate includes trash collection two times per week, automated recycling collection once each week, bagged grass collection, curbside leaf recycling, a household hazardous waste collection events, bulk collection, and bundled brush collection.