Saturday, July 2, 2022

Southlake Recognized for Strong Performance Management

For the second year in a row, the City of Southlake has been recognized by the International City/County Management Association (ICMA) for strong performance management.

The City was honored at the Certificate of Achievement level and is one of only six Texas cities to be recognized by ICMA for commitment to the principles of performance management and effective communication of performance data.

“This recognition is especially satisfying,” said City Manager Shana Yelverton. “It is a nod to the work we’ve done over many years to establish a strategic approach that is supported by data for better decision-making and performance excellence.”

The cities of Austin and San Antonio received certificates of excellence, while Dallas, Fort Worth and Farmers Branch were highlighted with certificates of distinction. Depending on the level of recognition, excellence being the highest, criteria include incorporation of data gathering and verification, public reporting, benchmarking, strategic planning, community surveying, staff development, dashboarding and continuous improvement, according to ICMA.

“As a small city, this approach can be somewhat challenging, but it is well worth the effort,” said Yelverton. “Our goal is to serve this community as well as we can, and we’re proud that the tools that we’ve put into place have strengthened our performance.”