Tuesday, August 9, 2022

Time is Ticking – Take the 2021 Citizen Satisfaction Survey Today!

We need your feedback! The 2021 Citizen Satisfaction Survey has been extended until Friday, November 12.

The results from the survey are used by City Council and staff as a guide for planning and resource allocation.

For instance, in 2019, residents sought to learn more about the memberships and programs at Champions Club. Since then, the facility has hosted a number of open houses, job fairs and other events such member appreciation week to increase engagement.

Champions Club also offers Fitness On-Demand, an alternative to group fitness classes to accommodate any schedule at any time.

Your opinions helped us improve our customer service efforts at Champions Club. We want to see how we are doing across all City programs and services.

The survey is online and takes about 10 minutes to fill out with the option to take the longer form, which takes about 15 minutes. You can also take the survey from your mobile device.

The survey is conducted every two years to gather information from residents about their quality of life in Southlake.

If you have concerns or recommendations about mobility, parks and recreation, emergency management services, trash and recycling, public works, the Southlake Public Library, Legends Hall at The Marq and our new recreation center Champions Club, we want to hear from you.

Let us know your thoughts and take the survey today at www.CityofSouthlake.com/CitizenSurvey.

Take the Citizen Satisfaction Survey on October 1!

We want to know your thoughts! Every two years, the City of Southlake conducts a Citizen Satisfaction Survey to gather information from residents about their quality of life in Southlake.

The survey will cover a variety of topics from neighborhood safety, mobility, parks and recreation, the City’s customer service and website, and other key community issues.

“Citizen survey results are so important, an integral part of our work planning,” said Assistant to the City Manager Lauren LaNeave. “We use the results extensively to guide our work and resource allocation, and the data is used to assess our performance.”

The results from the survey are used by City Council and City staff as a guide for planning and resource allocation.

The 2021 Citizen Survey will be live on October 1 on the City’s website. Look for communication about the survey on our social media, event signs, signs in the parks, and mailers. Post cards will also go out to all Southlake addresses with the survey information. This post cards are sent on behalf of the City of Southlake.

The survey is mobile friendly and can be taken on any device. The short form of the survey takes about 10 minutes, and the longer form takes about 15 minutes. This will make it possible for most people to participate, even those who don’t have a lot of extra time.

To view past results, please visit our Citizen Satisfaction Survey webpage.

The Citizen Satisfaction Survey Results Are In

We asked and you answered! The Citizen Satisfaction Survey Results are now available on the City of Southlake’s website.

In late 2019, residents were asked to provide their feedback on their quality of life in Southlake by participating in the Citizen Satisfaction Survey.

The survey, conducted by Decision Analyst Inc. is given every two years. It is a tool used to measure resident satisfaction with City services such as safety and security, mobility, infrastructure, quality development, partnerships and volunteerism.

The results and analysis provide the City with information on community issues and serves as a guideline on how the City will implement strategies to address residents’ concerns.

“The survey gives us a way to hear directly from Southlake residents about their quality of life and to understand their experience with our services,” Assistant City Manager Alison Ortowski said. “It also provides us a way to identify and prioritize unmet needs and track internal performance.”

The survey is also used for future planning and development projects, budgeting and City policies.

More than 1,080 residents participated in the online survey, which was open from October 1, 2019, to October 30, 2019.

“We are thankful to all who took the time to let us know how we are performing,” Ortowski said, “The feedback helps City Council plan and make better strategic decisions for the future of Southlake.”

Questions about the Citizen Satisfaction Survey can be directed to the City Manager’s Office at 817-748-8400. To view the results, click here.

Citizen Satisfaction Survey 2019 is LIVE – Opinions Wanted!

The City of Southlake’s Citizen Satisfaction Survey has been LIVE now for about two weeks and we need your feedback to help identify areas for improvement.

The biennial survey is used as a tool to measure resident satisfaction with City services discussing the following six topics: Safety and security, mobility, infrastructure, quality development, partnerships and volunteerism.

Feedback will allow City staff to address key community issues and implement changes to the strategic plan for upcoming projects.

The survey is about 15 minutes long and will remain open until October 28, 2019. Residents are able to take the survey online via desktop, tablet or mobile device. To take the survey, click here. To learn more about the survey, please visit our website.

The results of the 2019 Citizen Satisfaction Survey will be shared in early 2020.

 

 

It’s a Citizen Satisfaction Survey Year and We Want Your Feedback!

The City of Southlake conducts a Citizen Satisfaction Survey every two years to gather information from residents about their quality of life in Southlake, the City’s customer service and other key community issues. This October, we’d like to hear your feedback when we launch the 2019 Citizen Satisfaction Survey.

Survey results are an important and integral part of the City’s work planning. The results are used to guide the City’s work and resource allocation.

Tell me how.

Mobility has long been a concern for residents and thanks to the Citizen Satisfaction Survey the City was able to gain useful insight on specific areas of concern. One way in which the City took the survey results and responded was to create more open lines of communication. The Southlake Mobility Facebook page and the Connect Southlake webpages were created to help provide more information on all mobility projects in the City. A traffic management division was also created to bring a traffic engineer to the City.

Another large City project that came as a result of responses from the Citizen Survey is The Marq Southlake. Residents asked for a community center and the City found a way to build one. The final phase of The Marq, Champions Club opened last spring a few years after the opening of Legends Hall.

I want in.

The 2019 Citizen Survey will be live on October 1. We’ll share the link and you can take it at home or on the go. The short form takes about 10 minutes with a longer form taking about 15 minutes. Curious about the last survey’s results? Check them out on the City’s website here.

City Council Briefs for the Week of February 5, 2018

If you were not able to attend Tuesday’s City Council meeting, several items were discussed including the recent Citizen Satisfaction Survey.

The survey is now available online and you can view the full report here including comments from residents.

The City of Southlake adopted the revised North Central Texas Council of Governments DFW Clean Cities Clean Fleet policy. Southlake has been a part of the Clean Cities program since 2008 and was an integral part of the revised policy. Read more about it here.

The council also approved a three-year Specific Use Permit for the Annual Run4Elise fundraiser. The run helps bring awareness to drowning prevention. You can learn more about the run and register at www.run4Elise.com

If you missed Tuesday’s City Council meeting you can watch it in full on video on demand.