We need your feedback! The 2021 Citizen Satisfaction Survey has been extended until Friday, November 12.

The results from the survey are used by City Council and staff as a guide for planning and resource allocation.

For instance, in 2019, residents sought to learn more about the memberships and programs at Champions Club. Since then, the facility has hosted a number of open houses, job fairs and other events such member appreciation week to increase engagement.

Champions Club also offers Fitness On-Demand, an alternative to group fitness classes to accommodate any schedule at any time.

Your opinions helped us improve our customer service efforts at Champions Club. We want to see how we are doing across all City programs and services.

The survey is online and takes about 10 minutes to fill out with the option to take the longer form, which takes about 15 minutes. You can also take the survey from your mobile device.

The survey is conducted every two years to gather information from residents about their quality of life in Southlake.

If you have concerns or recommendations about mobility, parks and recreation, emergency management services, trash and recycling, public works, the Southlake Public Library, Legends Hall at The Marq and our new recreation center Champions Club, we want to hear from you.

Let us know your thoughts and take the survey today at www.CityofSouthlake.com/CitizenSurvey.

We want to know your thoughts! Every two years, the City of Southlake conducts a Citizen Satisfaction Survey to gather information from residents about their quality of life in Southlake.

The survey will cover a variety of topics from neighborhood safety, mobility, parks and recreation, the City’s customer service and website, and other key community issues.

“Citizen survey results are so important, an integral part of our work planning,” said Assistant to the City Manager Lauren LaNeave. “We use the results extensively to guide our work and resource allocation, and the data is used to assess our performance.”

The results from the survey are used by City Council and City staff as a guide for planning and resource allocation.

The 2021 Citizen Survey will be live on October 1 on the City’s website. Look for communication about the survey on our social media, event signs, signs in the parks, and mailers. Post cards will also go out to all Southlake addresses with the survey information. This post cards are sent on behalf of the City of Southlake.

The survey is mobile friendly and can be taken on any device. The short form of the survey takes about 10 minutes, and the longer form takes about 15 minutes. This will make it possible for most people to participate, even those who don’t have a lot of extra time.

To view past results, please visit our Citizen Satisfaction Survey webpage.

We asked and you answered! The Citizen Satisfaction Survey Results are now available on the City of Southlake’s website.

In late 2019, residents were asked to provide their feedback on their quality of life in Southlake by participating in the Citizen Satisfaction Survey.

The survey, conducted by Decision Analyst Inc. is given every two years. It is a tool used to measure resident satisfaction with City services such as safety and security, mobility, infrastructure, quality development, partnerships and volunteerism.

The results and analysis provide the City with information on community issues and serves as a guideline on how the City will implement strategies to address residents’ concerns.

“The survey gives us a way to hear directly from Southlake residents about their quality of life and to understand their experience with our services,” Assistant City Manager Alison Ortowski said. “It also provides us a way to identify and prioritize unmet needs and track internal performance.”

The survey is also used for future planning and development projects, budgeting and City policies.

More than 1,080 residents participated in the online survey, which was open from October 1, 2019, to October 30, 2019.

“We are thankful to all who took the time to let us know how we are performing,” Ortowski said, “The feedback helps City Council plan and make better strategic decisions for the future of Southlake.”

Questions about the Citizen Satisfaction Survey can be directed to the City Manager’s Office at 817-748-8400. To view the results, click here.