Friday, August 12, 2022

City of Southlake Facilities Will Be Closed Monday, February 15

All City of Southlake facilities, including The Marq Champions Club and the Library, will be closed Monday, February 15.  

Residents will be able to access City e-services or contact the City. 

To keep up with all news and information coming from the City of Southlake, follow us on FacebookTwitter and Nextdoor, as well as and  

You can also sign up for our weekly e-newsletter! 

Dynamic Duo Mines Data, Improves City Performance

As Southlake’s Chief Performance and Innovation Officer, it’s Dale Dean’s job to find new and creative ways to improve performance and processes throughout the city.

One of his innovative ideas was implemented late last year and has helped propel the city, and two gifted students, forward.

Dean started an intern program in the Office of Strategic Performance, or the OPX and the program ushered in two interns – Yi Zhang and Deep Rajani. Each recent graduate was seeking some additional professional experience before moving into the workforce full time, Dean said.

The City of Southlake was a perfect fit for both sides. The duo was able to broaden their professional experience by tackling several complex projects, something they know employers desire in candidates. As volunteers, they generously donated their time, fresh ideas, and academic knowledge and left a significant impact on the City.

“They performed this work solely as volunteers,” Dale said. “We tried to put a dollar value on some of the programming done and, if we were to go out and get consultants for this work, it would cost the city around $15,000.”

Since beginning their journey in August of last year, each intern tackled two significant projects and transformed into a dynamic duo that has helped the city better understand its residents.

While focused in different areas, the first projects for the duo were related to the City’s Net Promoter Score, or NPS. NPS is customer feedback data, which measures customer satisfaction levels and also allows you to derive business insights, Deep said.

Yi, a graduate of the Jindal School of Management at the University of Texas at Dallas with a Masters in Information Science, focused on the NPS for Champions Club and the Citizen Survey. Essentially, she designed programs that sift through the city’s NPS and Citizen Survey to create a sentiment analysis report.

“We use the sentiment analysis to understand people’s general feeling about the city,” Yi said. “It shows you which aspects you want to improve.”

When the same topic is mentioned multiple times in either a survey or reviews, it often means there is a problem in that area. The code Yi wrote allows the city to see precisely where pain points are without sifting through a large number of comments one at a time.

In another effort to help the city improve, Deep utilized his NPS research project to derive information from other nearby businesses that compete with services the City provides. The project involved collecting a data set of over 10,000 reviews and comparing them to gather insights for improving the City’s customer base, Deep said.

At the end of the day, both interns were able to provide statistical data on how much opinions matter.

“There is a huge scope on how much influence (the NPS) can have on the City’s revenue,” Deep said.

As a math major, Deep believes in allowing the data to speak for itself. Attempting to predict the outcome of the data will just bias him, he said. Bias is something he’s also helped the City avoid during his time here.

The City had an issue during the research period with potential vendors. Often, the data received from a vendor would be incomplete, making it nearly impossible to compare apples to apples and make a selection.

“I came up with a formula to accurately and mathematically account for it without the data or the scores being biased,” Deep said.

Developing formulaic algorithms, as he did for the vendor comparison project, is where Deep’s interests lie and where he hopes to steer his career.

“I really want to study more, earn a Ph.D. and research applying math to areas that haven’t used it to its full extent,” he said.

As for Yi, she wrapped up her internship in mid-January to prepare for a full-time adventure as a software developer for a data analysis company. She believes her experience at Southlake was a significant determining factor in helping her pass the interview and securing the job.

“If I hadn’t completed these two projects, I couldn’t have been successful in that interview,” Yi said. “If the interviewer asked me what kind of projects I did and I hadn’t done these two, I would have nothing to offer.”

Providing that experience to young students also matters to Dale and his team. His goal is always to keep the intern program going and growing.

“It’s been such a positive experience for the members of OPX,” Dale said. “It’s a feel-good thing to be able to help those who are learning. I think that is what the team has experienced as well from having an opportunity to pour into other staff members, interns and help them along in their career.”

It’s Almost a Holiday Wrap

As the holidays wrap up it’s important to remember some end of the year changes for trash collection, leaf and tree recycling and hours of operation for the City and the Library.

Southlake City offices will be closed on Monday, December 25 and Tuesday, December 26 for the Christmas Holidays and Monday, January 1, 2018, for New Year’s Day. The Library will also be closed on these dates.

Residents interested in leaf recycling need to know that the City and Republic Services offers curbside recycling for you. It’s a great opportunity to place your bagged leaves on the curb and have them picked up for recycling rather than ending up in the landfill. Please make sure the bags are separated from other solid waste.

Here are the remaining dates for the program and remember to place the bagged leaves at the curb no later than 7:00 a.m. on any or all of the following collection dates:

  • Wednesday, January 10, 2018
  • Wednesday, January 17, 2018

For information about the City’s Annual Leaf Recycling Program and leaf recycling dates, please visit the City’s Annual Leaf Recycling page and subscribe to the Trash and Recycling calendar for updates.

And if you have a live Christmas tree this holiday season, you can recycle it through the City of Southlake Christmas Tree Recycling Program. Just drop off your bare tree at Bicentennial Park and the City will turn it into wood chips.  Residents can then use the freshly-made mulch in and around flower beds and gardens.

Here are the remaining dates for the 2017 Christmas Tree Recycling Program:

  • Christmas Tree Drop-off: December 16 – January 12
  • Mulch Pickup: January 13 – January 19

If you have questions, call (817) 748-8019 or visit the Keep Southlake Beautiful page. For more information about how real Christmas trees benefit the environment, visit the National Christmas Tree Association website.

Finally, residential and commercial trash collections will be suspended on Monday, December 25, 2017. Residential collections will be delayed by one day. Monday collections will be on Tuesday, December 26, and Tuesday collections will occur on Wednesday, December 27. Commercial make up day: Tuesday, December 26 and Wednesday, December 27.

We hope you enjoy the rest of the holidays with your family and friends.



Sidewalk Closure Notification to Remove Large Bee Hive

Beginning on Monday, October 23, 2017, Southlake Public Works Streets & Drainage will be closing off the sidewalk along the south side of W. Continental Blvd. near the intersection of Independence Parkway.

The sidewalk closure is required to safely relocate a large existing bee hive at the wall of Monticello Estates. The request has been made by the Monticello Estates HOA in order to preserve the bees.

The sidewalk will be closed approximately 50 feet in either direction of the site, and will remain closed for one week while the bees are gathered in a temporary box for transporting. Pedestrians, joggers and cyclists are asked to seek an alternate route during this time. Anyone potentially allergic to bees is asked to avoid the area.

We apologize for any inconvenience and thank you for your cooperation in order to safely remove and relocate the bee hive.

For questions, please contact Public Works Operations at (817) 748-8082.


Carroll ISD Voters Approve $208 Million Bond Proposition

Carroll ISD voters approved a $208 million bond proposition on Saturday, May 6.

The bond passed 64% (2,406 votes) to 36% (1,370) as 3,776 voters participated in the election. The final voting results from Tarrant County are unofficial until the CISD Trustees canvas the election results at the May 15 Board meeting. This was a single-proposition bond election, and the first bond election for Carroll ISD since 2009.

During early voting, the bond proposition was passing 66% to 34% and included 2,691 voters.

The bond package includes classroom additions for each elementary school, a 700-seat performing arts center for band and choir at Carroll Senior High School and renovations to existing facilities. It also includes maintenance projects district-wide, new school buses and maintenance vehicles, technology infrastructure, teaching tools and student devices, surveillance cameras and key-swipe entry pads, field turf, band instruments and more.

“I’m proud of the work of our committee,” said Superintendent David J. Faltys. “This process started more than two years ago with the work of the Strategic Planning Committee, followed by a facility assessment by the Capital Needs Planning Committee. The vote confirms the work and recommendations put forth by these citizen committees. Our work is just beginning and we look forward to completing projects for our students.”

A citizen Bond Advisory Committee will soon be formed and projects are expected to begin this summer.

The bond election was the culmination of a year-long study by more than 40 citizens and employees who served on the Capital Needs Planning Committee (CNPC) and more than 30 public meetings last fall to gather community input. The CNPC studied 1) capital improvements/building use, 2) technology/instructional programming, 3) maintenance, transportation, safety and security, and 4) extra-curricular/co-curricular facilities.

The list recommended by CNPC includes projects identified at each CISD facility. Details on the work of the CNPC, as well as other topics related to the May Bond Election, are available on

District, City of Southlake Conduct Water Testing of Schools

After several cities and school districts across the nation found unacceptable levels of lead in their drinking water, Carroll ISD reached out to the City of Southlake to proactively conduct testing of the water in every CISD school building.

This testing by trained city officials was not required or mandated but is the result of a voluntary decision by CISD Administration to ensure quality drinking water in local school facilities.

A total of 27 water samples were tested, including water in the kitchen area and one water fountain in each of the district’s 11 schools, the Aquatics Center, Dragon Stadium and the Administration Center.

All of the samples taken in CISD passed the lead test. The Environmental Protection Agency has determined an acceptable limit of 15 parts of lead per billion parts of water. All CISD samples passed the water test and fell below EPA guidelines for lead.

In addition to testing for lead, city officials tested for the presence of copper. All but one of the 27 test samples passed the copper test. One water fountain at Carroll Middle School had slightly higher than acceptable levels of copper. It was a water fountain that got little to no use during the summer months and officials believe this could be the reason for the slightly elevated levels of copper in the water.

Based on this one test, the district immediately turned off the identified water fountain and as a precaution, the one next to it. The lines were flushed and for an extra measure of assurance, CISD requested additional testing of 17 other fountains throughout the CMS campus.

The EPA and Texas Commission on Environmental Quality (TCEQ) consider public water systems to be in compliance if the laboratory results for 90% of the samples collected (90th percentile) are below 15 parts per billion (ppb) for lead and are below 1.3 parts per million (ppm) for copper. The fountain that did not pass the initial test at CMS had 1.5 ppm for copper.

A second round of testing has now been completed. All of the water samples in this second round of testing at CMS met the required EPA and TCEQ requirements.

CISD is committed to safety, and while the slightly-elevated level of copper posed little to no risk to middle school students, school officials wanted to be sure the fountain was not in use until proper levels of copper were maintained. Passing this second round of testing was an important step in ensuring confidence in CISD’s water system.

School officials say they are pleased to be able to work successfully with the City to ensure safe water levels.  To learn more about the City of Southlake water sampling program, visit their website at

Should anyone have questions about the water test results at CMS or any other facility, please contact Bob Carabajal, CISD Director of Maintenance, at

Barefootin’ and Summer Readin’

June’s jumping at the Southlake Public Library. It’s time for Southlake Summer Reading! On Your Mark, Get Set, READ is the theme of this year’s kids program and it’s chock full of great books, awesome events, cool prizes and lots and lots of fun.

Stop by the Library or visit the website to register beginning June 4! Registration remains open until the program ends on August 12.

Things to know:
• A library card is not required to participate.
• Kids log their minutes on their reading log to win prizes.
• There are free events and activities for kids almost every day of the 10-week program.

Teens can Get in the Game… Teens and Adults can Make Fun Their Summer Sport with programs designed just for them.

Discover more at

Council hears about DFW Airport Aircraft Noise and Future Plans

Jim Crites, the Executive Vice President for Operations at DFW Airport, attended the April 5, 2016 City Council meeting to discuss aircraft noise mitigation initiatives, community projects of interest, and NextGen.

According to the Federal Aviation Administration (FAA) website, “NextGen is a wide ranging transformation of the entire national air transportation system — not just certain pieces of it — to meet future demands and avoid gridlock in the sky and in the airports.”

Much of the discussion focused on the impact of Runway 31L, the diagonal runway that is used, to receive aircraft arrivals and when necessary, departures.  The runway’s trajectory takes air traffic over parts of Southlake.

Below is the presentation in its entirety.

MD-80 Update

The City is often asked about the status of the MD-80 phase out by American Airlines.  Staff reached out to American and learned that they are accelerating MD-80 replacement with the much quieter Boeing 737-800 aircraft.  Currently, the company says they have about 100 MD-80s left in their fleet. They expect to have less than 40 by the end of 2016 and to have them completely replaced by the middle of 2017.

For more information about the DFW Airport Noise Office please visit their website page:

Join the City of Southlake for Breakfast with Santa

Are your kids unsure if Santa got their letter? What better way for them to check than to ask him in person!

Breakfast with Santa 2014Santa will be coming to the City of Southlake for a special breakfast at Town Hall on two Saturdays this December; December 5 and 12, 2015. Each Saturday there will be three time options available: 7:30 – 8:45 AM, 9:00 – 10:15 AM and 10:30 -11:45 AM.

In addition to a delicious breakfast, participants will make holiday crafts and get the chance to sit on Santa’s lap. So parents don’t forget your kids (and cameras) and remind the kids to bring their wish list.

A big thanks to Holan Law PLLC for being the Title Sponsor for this year’s Breakfast with Santa events!

Pre-registration is required for this event; you can register for Breakfast with Santa online or in person at the Community Services office at 1400 Main St., Suite 210. Children must be registered with at least one adult and all individuals attending the event, including all adults, must be registered. Click here for more information or please contact (817) 748-8019. Be sure to register early at as Breakfast with Santa does sell out!