Wednesday, June 29, 2022

Janie Ocampo Wins the Community Services Director Award for Employee Appreciation Week

The Community Services Department consists of various world-class employees that help us create world-class experiences for our residents. This year, the employee that shone above the rest is Director Award recipient Janie Ocampo!


Janie Ocampo is one of two Office Assistants in our department and brings over ten years of knowledge and experience to her position. Super kind, resourceful, and patient, Janie keeps the department afloat as the department’s purchasing liaison, Adopt-A-Street program manager, and customer service specialist. Janie knows this department inside and out, and it’s apparent through her excellent internal and external customer service!


“Janie has a real positive attitude and demeanor that is contagious within our team,” stated Director Chris Tribble.


 “She has a genuine desire to serve our community, and she has a wealth of knowledge. Janie is the go-to person in our department for all different types of questions and bridges the gap across all the divisions in Community Services. Janie is the voice of the department. She’s the one that typically answers the phone and has all the answers for our customers. Janie understands every aspect of our operations, including all the policies and procedures that we need to follow, and she’s able to articulate that very well to all our customers.”


Janie keeps this department running with kindness and ease!


Congratulations on your well-deserved recognition, Janie!

Meet World Class Employee Barbara Walsh

The Southlake Public Library is full of tall tales, fantastic books and special treasures. One of the library’s precious jewels is longtime employee Barbara Walsh.

Walsh has served at the library for 15 years.

She works behind the scenes with the team organizing the library’s daily activities before the facility opens to the public.

“As a team, we process holds, collect the book drop, merchandise the stacks and display areas, prepare coffee for customers and get ready for different interactive programs,” Walsh said.

When she is not working with her teammates, you will find Walsh primarily working at the circulation desk assisting customers.

“I’ve always enjoyed my job as a library service clerk and meeting with the public daily,” Walsh said.

Although a typical day may be anything but typical, Walsh is fulfilled when it comes to her job.

“It is a happy place that has given me personal gratification, and the library staff has been like family to me over the last 15 years,” she said.

Walsh also discussed making special connections with customers and watching their children grow throughout the years.

“I am privileged to work at an uncommonly friendly and exciting environment and proud to serve our community,” she said. “We all take pride in creating a welcoming atmosphere before “showtime” when the doors open at 10 a.m. As these daily tasks are performed, we share a warm camaraderie and sense of community pride.” For more information about the services offered at the Southlake Public Library, please visit us online or follow us on Facebook.

Recreation Manager, Ryan McGrail, Receives the Director’s Award for Employee Appreciation Week

Ryan McGrail, the recreation manager for the Community Services Department, was awarded the Director’s Award last month when the City celebrated Employee Appreciation Week.

The Director’s Award is given to an outstanding individual who embodies excellence in a department. Ryan is this year’s winner because of his phenomenal work leading his team during unprecedented times.

Ryan McGrail has been with the City for over 20 years and manages an innovative team responsible for Fitness and Performance, Aquatics, Membership Services, Guest Services, Programs, and Athletics. Throughout the last year, Ryan and his team have been quick to adapt to continue providing the Southlake community with top recreational services. He is welcoming to all community members, a great mentor to staff, and always keeps customer service top of mind.

“Ryan’s commitment to meeting expectations and making sure the job is done right is just really second to none. He is one of those guys who has ‘it.’ He has the ability and mental stamina to see that everything gets taken care of and meets expectations. That is what makes him extraordinary,” stated Community Services Director Chris Tribble. When asked to describe Ryan in one word, Chris responded that McGrail is “reliable.”

Congratulations on your well-deserved recognition, Ryan! Make sure to say hello to Ryan next time you visit Champions Club at The Marq Southlake.

Dianne Low, Office Assistant in the Parks Division of Community Services, Wins Customer Service Award

Dianne Low, office assistant for the Parks Division of Community Services, was awarded the Kristin Pitzinger Customer Service Award during Employee Appreciation Week last month.

Dianne won this award because of her world-class customer service and willingness to find a solution for residents and teammates. When Dianne takes calls from residents on lost items, she always follows up on their behalf. She works with various associations to coordinate scheduling, making key fobs, and setting up reservations for parks. Dianne collaborates with every teammate to ensure customer service lives up to Southlake Way.

Apart from her outstanding customer service, Dianne’s commitment to excellence is unsurpassed. She continuously ensures that the Parks department runs efficiently by providing support in every aspect of the division. This includes following proper purchasing procedures, balancing monthly expenditures, paying vendor invoices promptly, updating the team on how to use new programs, and being the go-to IT guru!

Dianne is a self-starter. If she doesn’t know how to fix something, she’ll teach herself and make a manual for the team to reference. She is a vital part of Southlake’s excellent parks system.

Congratulations on your award, Dianne! We are so glad to have such a committed team player like you on our side!

How to Update Your Information for Southlake Water Utility Billing

Have you dropped your home phone line and only use a cell phone? Did you change your email address? Has it been awhile since you reviewed your contact information with Southlake Water Utilities?

If your contact information has changed, now is the time to review the information we have on file for you and make sure it’s up to date! Follow the simple steps below to update your information online or give us a call at: 817-748-8051.

  1. Go to the Southlake Water Utilities web page and select the “Manage Your Account” tab.

2. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”

3. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”

Then sign and submit! It’s as easy as that! Have questions? We’re here to help! Call us at 817-748-8051 or find helpful water information at


Did You Know… Southlake Offers Many Self-Serve Features Online?

As many Southlake residents know, life can get pretty hectic and sometimes it’s difficult to appear in person to handle important business matters.

But, we have some good news! The City of Southlake offers numerous online self-serve features to help our residents keep up with their busy lives. From paying your water bill to scheduling a Vacation House Watch while you’re away from home, to signing up for a new health and fitness class for you and your family, information is just a click away.

You can also check out books from Southlake’s Digital Library from the comfort of your own home. Here’s a list of what you can do without ever leaving your home or business.

Online services offered by the City of Southlake:

Utility Billing

Need to pay your utility bill? Visit www.southlakewaterutilities.  Here are some other things you can do from this site.

  • Sign up for new water service. Make sure you have proper documentation, like the deed or a lease agreement, and you can take care of it all online. If you don’t have that, not to worry, we can help you in person with a valid ID.
  • Make changes to your accounts.
  • Apply for leak adjustments.
  • Apply for automatic bank drafts.
  • View your water bill.
  • Want to see when bills are mailed? Check out the calendar here.

Come Fix This!

Notice a pothole, problems with a traffic signal or issues with your water?

  • The Come Fix This! form easily helps you report the problem. The Come Fix This! form is a good start to making contact with the Public Works Department.  The form also lets you request to be contacted, but if you would like to speak to someone, you can call the Public Works Department at (817) 748-8098 or click on this link.

Kids Sports

See a great program for your kids? Sign them up online.

  • All program and athletic registration can be done online, just check out this link.
  • Pavilion rentals do have to be done in person, so come visit us in suite 210 in Town Hall.
  • As always, Southlake Parks & Recreation is happy to help you answer any questions.  Staff can be reached at (817) 748-8019.

Digital Library 

Did you know you have access to a huge digital library?

  • You can check out e-books, e-audio, Flipster Magazines, look at Book Flip, create an account, research digital databases and put books on hold all from your comfy reading chair at home.  Just follow this link. If you have any questions, please call the Library at (817) 748-8234.

Southlake Fire Department

Do you have questions about fire safety in your home? Southlake Fire Department is here to help.

  • You can find life-saving information about kitchen fire safety tips, smoke alarms and the two-minute rule, by clicking on this link.
  • To request a fire inspection or special permit, call the main number at (817) 748-8106.


Vacation House Watch

Did you know your Police Department will check on your house when you are away?

  • To request a Vacation House Watch while you’re away from your home, fill out this form and send it in.
  • To file or request a police report you may contact the non-emergency number at
    (817) 743-4522.
  • To request information about a traffic accident report, or request information by mail, information can be found online here.
  • Want to know who is the District Sergeant in your neighborhood? Just click here.
  • Need help with Animal Control? All the information you need is located here including information about adopting a pet.

If you need information about something that is not listed here, simply log on to the City of Southlake website and type in the item you are looking for in the search bar. You can also call the City of Southlake’s main number at (817) 748-8400 and speak to someone that can assist you.