Latest customer service News

The Community Services Department consists of various world-class employees that help us create world-class experiences for our residents. This year, the employee that shone above the rest is Director Award recipient Janie Ocampo!   Janie Ocampo is one of two Office Assistants in our department and brings over ten years of knowledge and experience to…

The Southlake Public Library is full of tall tales, fantastic books and special treasures. One of the library’s precious jewels is longtime employee Barbara Walsh. Walsh has served at the library for 15 years. She works behind the scenes with the team organizing the library’s daily activities before the facility opens to the public. “As…

Ryan McGrail, the recreation manager for the Community Services Department, was awarded the Director’s Award last month when the City celebrated Employee Appreciation Week. The Director’s Award is given to an outstanding individual who embodies excellence in a department. Ryan is this year's winner because of his phenomenal work leading his team during unprecedented times.…

Ryan McGrail, the recreation manager for the Community Services Department, was awarded the Director’s Award last month when the City celebrated Employee Appreciation Week. The Director’s Award is given to an outstanding individual who embodies excellence in a department. Ryan is this year's winner because of his phenomenal work leading his team during unprecedented times.…

Dianne Low, office assistant for the Parks Division of Community Services, was awarded the Kristin Pitzinger Customer Service Award during Employee Appreciation Week last month. Dianne won this award because of her world-class customer service and willingness to find a solution for residents and teammates. When Dianne takes calls from residents on lost items, she…

Have you dropped your home phone line and only use a cell phone? Did you change your email address? Has it been awhile since you reviewed your contact information with Southlake Water Utilities? If your contact information has changed, now is the time to review the information we have on file for you and make…