Tuesday, August 9, 2022

Take Control of How You Connect: How to Manage Your Southlake Connect Account

It’s spring time in Texas. This means crazy weather! Want to stay informed of upcoming severe weather? You can use Southlake Connect, the City of Southlake’s new notification tool.

As part of Southlake’s commitment to public safety, community awareness and emergency preparedness, Southlake Connect allows users to receive emergency information including, severe weather alerts to be delivered directly to their mobile device. All you have to do is create an account.

Once you’ve created an account, you can select how you want to receive alerts, set your quiet hours and select the type of notifications you’d like to receive.

So, how do you manage your account?

Once you log into your Southlake Connect account you are taken to your profile. Here is where you begin to manage your settings.

Southlake Connect Profile Page

There are three boxes that allow you to manage different parts of your account. The “My Profile” box allows you edit any part of your profile. Need to remove a phone number, or add an email address? Select the “Edit” button and begin to make changes to your profile as needed. The other thing to note in the “My Profile” is the “Delete My Account” button towards the bottom. This deletes your entire account from the Southlake Connect System. By clicking this button, you will no longer receive any notifications from the City of Southlake, including severe weather.

Don’t want to delete your entire account, but don’t want to receive all those phone calls? You can manage the alerts you receive in the “My Alert Subscription” box. Hit the “Edit” button to begin editing.

Alert Subscription Management

This page allows you to select what type of notifications you’d like to receive. You can select the type of community alerts and weather notifications you want to receive. There are a total of 176 weather notification options. Please note, if you simply select the box next to the word weather, you will be selecting all 176 notifications.

This page is also where users can select their quiet period. You can select when you would not like to be contacted. If you do not enter a specific times, the quiet period will default to the City’s quiet period of 10:00 PM – 6:00 AM.

Southlake Connect is a great tool to help you stay informed. You can learn more about the system here. If you have any questions about the weather notifications feature, please contact the Emergency Management Coordinator Eric Hutmacher at (817) 748-8624.