Saturday, May 28, 2022

Meet Roberto: Guest Services Supervisor

Champions Club members know that our staff is always ready to go above and beyond to create life-long memories for our guests.

When it comes to world-class customer service, Champions Club is ready to exceed expectations. Setting a high bar for a superior recreation and fitness experience is the priority of our new Guest Services Supervisor, Roberto Aldana. Roberto may be new to the Champions Club family, but he’s no stranger to Parks and Recreation and developing high-performance teams.

Let’s get to know him better.

What is your professional background?
I have a very diverse background which ranges from working in non-profits, Parks & Rec, and most recently, working as a training manager in the restaurant industry. I earned a bachelor’s in Psychology/Sociology and a Masters in Human Relations and Organizational Development with Employment Law.

What do you love most about Guest Services/ Parks and Recreation?
What I love most about Parks and Rec is the opportunity to serve your community. We are not just a recreation center or Department; we are a place where our community comes together, and I think that is very special.

What are you most excited about for your new position?
I am very excited to get to know our community! Our members are fantastic and play a significant role in making Champions Club what it is today. I’m also thrilled to work with the Southlake team. Everyone has a strong desire to deliver excellence in Southlake, and we hold each other accountable for it. The Southlake team has been extremely encouraging and supportive, and I am happy to be a part of it!

What is something people should know about you?
I am a very passionate and energetic individual with a drive to do the best I can every day… and I love coffee!

What do you like to do in your free time?
I spend my free time with my wife and our German Shephard, Bartolo Barkopolis. We love exploring new dog parks! If we’re not with our dog, you can catch us playing golf or going for a run.

Welcome to the team, Roberto! We look forward to seeing the positive impact you’ll have on our guests and members. Don’t forget to say hello to Roberto in person next time you’re in Champions Club!