To function at the level of excellence that the City of Southlake embodies, it requires highly skilled, hardworking, and compassionate individuals dedicated to collaborating and building a functional workplace. At the forefront of this mission is Erika McClure, our Human Resources Business Partner focusing on Talent Acquisition. As one of the key individuals behind connecting exceptional talent with our organization, she plays a vital role in our continued success.
Erika joined the City of Southlake in November 2018, initially working in Community Services before transitioning to Human Resources in February 2022. Her dedication and expertise have been instrumental in fostering a positive environment for both employees and prospective team members.
“In my role, I'm very fortunate to have the opportunity to work with every single department across the city,” McClure explained. “Departments seek out my help when they need it the most – when they're looking for the perfect candidate to join their team! I love being able to connect qualified candidates with the department and then seeing their growth as they join our organization.”
On a typical day, Erika reviews applications, conducts phone screenings, and coordinates interviews. Her commitment to ensuring a positive experience for candidates, both throughout the hiring process and after they join Team Southlake, has fostered a welcoming environment, allowing new employees the space they need to shine.
Recognizing the importance of employee retention, Erika recently launched the revamped orientation program "Getting to Know Southlake," which helps new employees gain valuable insights into the city’s culture and values. This initiative not only enhances the onboarding experience for new hires but also contributes significantly to employee satisfaction, which is crucial for building a strong, cohesive team.
Due to her outstanding work, Erika was honored with the 2024 Employee Appreciation Kristin Pitzinger Internal Customer Service Award. Her commitment to supporting both potential candidates and our departments makes her an invaluable member of our team, and we are grateful for her continued contributions to Team Southlake!
You can view her full award video below:
There are two aspects of the law enforcement profession that are constant: the call to act in an individual’s time of need and having to rely on others in your own time of need. Both aspects of a law enforcement career carry their own situational rules, all of which are aimed and geared towards providing a level of service to meet any identified need, regardless of the severity or quantity of people effected.
Many times officers are called upon by members of the community in times of duress, which can range from being stranded alongside the roadway in need of a tire change to other more serious instances involving a family crisis or in extreme cases, the need for protection against a family member or strangers. Without initially having all the specific facts for these types of emergencies, officers are expected to arrive prepared in their response while still acting within the confines of the law. However, what about the times when officers themselves need help, who can they call on for support?
In situations such as these, officers may turn towards their own and the assistance comes from within the agency or sometimes by other outreach groups within the community. Realizing that none of us have ever lived through the COVID-19 pandemic before, it has become a fast and accelerating learning curve for all. However, during this time, three individuals within the Southlake Police Department have worked behind the scenes and without recognition to keep all members of the agency, as well as other work groups within the City, protected when called upon to protect and meet the needs of the community.
Officer David Aldridge, Community Initiatives Coordinator Valerie Snyder and Administrative Secretary Diana Green have relentlessly searched for, coordinated and gathered needed supplies to keep officers of the Southlake Police Department in business since the beginning of the pandemic.
From the start of the COVID pandemic, Aldridge stepped up and assisted the Police Department in gathering Personal Protective Equipment (PPE) and other sanitation equipment. As the pandemic continued, Aldridge helped in creating a PPE and sanitation inventory to keep track of all PPE equipment for the department. During that time, he also became the main contact for Purchasing Manager Tim Slifka on receiving all PPE orders from the City and distributing them accordingly.
Aldridge worked closely with Snyder and Green to make sure items were ordered and distributed accordingly.
“Aldridge went out of his way on numerous occasions to be available for anyone who needed the PPE equipment and sort out all the shipments to make sure it got to the right department,” Patrol Captain Jose Luna said. “On top of it all, Aldridge is in charge of the patrol units for the department. During this pandemic, he also took a shipment of three new patrol vehicles and has worked hard to get them ready to hit the road. Officer Aldridge has always been a team player and makes himself available for anyone who needs assistance.”
Through coordinated efforts, Snyder and Green have reached out to numerous companies, supply chains, independent contractors and even generous citizens, in order to obtain basic needed supplies such as: hand sanitizer, gloves, masks, face shields, Tyvek suits and other sanitary products. Through their assistance, they have obtained enough supplies to build Aldridge’s inventory to allow officers to still function within the confines of the law and to respond to emergencies when called upon in time of need.
“I have directly witnessed Valerie’s assistance and the impact she has on the agency. Her ability to think outside of the box coupled with her intuitive nature, allowed her to navigate unknown systems where numerous individuals or corporations were applying and competing for the same resources,” Professional Standards Division Captain Jason Henninger said. “In many instances, it came down to the relationships she had previously built that allowed our agency to receive what was needed, which is immeasurable. Due to her ability to build these types of professional working relationships the agency recognizes her as a true and exceptional asset.”
The work of these three individuals has not been overlooked or forgotten, and will forever stand as examples of Innovation, Commitment to Excellence and Teamwork!