ORIGINAL STORY:
Due to a system upgrade, the Customer Self-Service portal, the online system used for water payments and to request building inspections, will be offline beginning Thursday, December 2 through Sunday, December 5. The system is expected to be back up on Monday, December 6.
We apologize for the temporary inconvenience while we work on innovative ways to make our service better!
During this time, users will be unable to use the water payment portal or the EnerGov portal used to request building inspections. This upgrade is expected to make the software faster and easier to use.
If you need to make a water payment during this time, please mail your payment, come to the Southlake Water Utilities Office located in Town Hall, or use the after-hours drop box located in the breezeway between Origins and L’Occitane. Payments over the phone are not currently accepted by the office.
Due to the timing of the outage with the December 5 water payment due date, the 10% late fee will not be assessed for late payments. For questions about payments, please call Southlake Water Utilities at 817-748-8051.
If you need a building inspection during this time, please call the Building Inspections Office at 817-748-8236 or 817-748-8237. Please have your permit number, address, inspection type and other relevant information available when you call.
With temperatures warming, many of us are thinking of getting started with our yard watering schedule so we can have that lush, green grass. All of the yard watering schedules and tips can be found at www.SouthlakeWaterUtilities.com.
Before you set out to water your yard, check your sprinkler system. The W.I.S.E. Guys Program offers free sprinkler system evaluations.
Once your system is good to go, check out our Water Smart Outside page to sign up for weekly watering advice, view your watering schedule, and tips to design a beautiful, water-efficient landscape.
While we’re on the subject of water, check out the Water Smart Inside page for tips on checking for leaks and indoor water usage advice.
For all things water related, go to www.SouthlakeWaterUtilities.com.
Clean tanks mean clean drinking water and this year is no different. Every year, Southlake Water Utilities cleans and inspects each water storage tank in our drinking water system.
This is done to ensure we provide the cleanest drinking water facilities as possible for our customers.
When cleanings are performed, the City removes the tank from service for the duration of the cleaning and inspection process. Once complete, it will be returned back into service.
Starting early next week, contractors will be on site to clean the Florence Elevated Storage Tank (EST).
The Florence Tower is on its own pressure plane, the high-pressure plane. To clean the tank, crews will be opening the two pressure planes and taking the Florence tank out of service for cleaning and inspection. This process should take about two to three days, weather permitting.
Some customers on the high-pressure plane may experience around 5 to 10 psi (pounds per square inch) lower water pressure until crews return the tank back into service by the end of next week.
Most customers on the high-pressure plane will notice the pressure change. Once the project is completed, water pressure will return to normal.
For more information, please contact Southlake Water Utilities at 817-748-8082 if you have any questions.
Paying your water bill from the comfort of your home is easy.
Step 1 - Find your Visa, MasterCard, American Express or Discover Card that you would like to make a payment with.
Step 2 - Open a web browser and go to SouthlakeWaterUtilities.com.
Step 3 - Select “Pay my bill” button and a new window will open.
Step 4 - Enter the account number and customer ID found on your paper bill. You can check the box “Remember These Values” to save your information for future use.
Step 5 - Continue through the prompts to make a one-time payment. You also have the option to enroll in recurring credit card payments.(Note: In order to sign up for automatic payments, you will need to have a bill due and make a one-time payment through the system with the credit card you would like to use. The system will give you an option to enroll in recurring credit card payments, located at the top of your payment screen.)
Have questions about paying your water bill online? Call Southlake Water Utilities Customer Service at 817-748-8051 or email us at swucustomerservice@ci.southlake.tx.us.
Have you dropped your home phone line and only use a cell phone? Did you change your email address? Has it been awhile since you reviewed your contact information with Southlake Water Utilities?
If your contact information has changed, now is the time to review the information we have on file for you and make sure it's up to date! Follow the simple steps below to update your information online or give us a call at: 817-748-8051.
2. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”
3. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”
Then sign and submit! It’s as easy as that! Have questions? We’re here to help! Call us at 817-748-8051 or find helpful water information at www.SouthlakeWaterUtilities.com.
