Thursday, December 8, 2022

Understanding Your Water Bill

It’s been a hot, dry summer. Triple digits are not fun for anyone and many of us turn to using more water to help cool down. From spending more time in the pool, running through the sprinkler and watering the landscape, it’s easy for water consumption to go up quickly. It’s easy to overlook until the water bill arrives with a higher number than usual.

The billing cycle covers the usage of approximately 30 days prior to receiving the bill; basically, you’ll be looking at charges for last month’s consumption rates. Here are a few important areas to pay special attention to when looking at the bill:

  • Reading Period – Make sure to take a look at the dates the meter was looked at.
  • Bill Number – This is a unique number assigned to the bill. If you have any questions about the bill, this will help customer service find your record quickly.
  • Current Usage – This shows the amount of gallons used during the reading period.
  • Usage Graph – This is a great visual to show which days had a higher usage rate.
  • Payment Coupon – This is what needs to be submitted with payment.

Water Bill graphic for MSNIt’s important to take a look at the current usage and the usage graph when looking at the bill and in particular, compare the same period in the previous year with your current usage which will give you a better comparison than looking at current usage versus the previous month. Of course, there are also things you may be aware of that should be reflected in your consumption.  Maybe you were on vacation during the billing cycle and the usage rates should be lower. There could be a leak somewhere that helped contribute to the higher numbers. If something does not look right with your numbers, we offer some great tools to help monitor water usage. The Eye on Water app brings water consumption monitoring to your fingertips and the WISE Guys program will bring a licensed irrigator to your house for a free irrigation system evaluation.

I know how to read my bill, but how do I pay it?

Southlake Water Utilities offers several different options for paying bills. The most convenient option is to pay the bill online. To do this, you’ll have to register and create an account.  In order to create an online account, you’ll need your account number and your customer number.

If paying the bill online is not an option, visit Southlake Water Utilities Customer Service office on the second floor of Town Hall in suite 200. Customer Service representatives are happy to help customers make payments and answer any billing questions. A third option is to use the Southlake Water Utilities drop box located in the breezeway between Town Hall and the west parking garage in Town Square.

If you have any questions about your water bill, please contact Southlake Water Utilities Customer Service at (817) 748-8051.

Managing Your Southlake Water Utilities Account Just Got a Little Easier

Become a better manager of your Southlake Water Utilities account through their new all-in-one form.

Use this form to update your account information to include your e-mail address and phone number. This makes it easier for Southlake Water Utilities to contact you with any issues on your account.

In general, the new form offers the convenience of being your one-stop shop for many service related requests this allowing you to better manage your account. This form allows you to disconnect service, make name changes to your account, sign-up for brank draft, paperless billing, request a hardship, request for your account information to be confidential and/ or a bill adjustment. Bill adjustments include penalty waivers or a leak adjustment.

How does the form work?

First, you will need to fill out the name on the account, service address, account number and your four digit password. Second, provide information about you: your name, contact phone number, mailing address and e-mail address. Third, select what service you need. You can select more than one. Finally, after selecting the service or services needed, you will sign the form electronically and hit submit.

You can access the form here. Please contact Southlake Water Utilities at (817) 748-8051 or stop by in person on the 2nd floor of Town Hall with any questions you may have.

Make My Day Better: Find Those Leaks!

Make your day better by getting a free kit that helps spot common household leaks.

Through the “Make My Day Better” program, Southlake Water Utilities gives kits to help find leaks in your home. By being able to detect where a leak is, you can fix it, conserving water. Conserving your water use can lead to lowering your water bill.

Here is what each kit comes with:

  • Three leak-detection dye tablets
  • A “Toilet Tank Bank”
  • A moisture meter
  • Shower flow meter bag
  • Fill cycle diverter for your toilet

Not sure what these items are and how to use them? That’s okay! Southlake Water Utilities gives a booklet with each kit that explains everything. These kits are available on the 2nd floor of Town Hall at the Southlake Water Utilities- Customer Service area.

Any questions? Please contact Southlake Water Utilities-Customer Service at (817) 748-8051.

Keep Your “EyeOnWater”: Monitor Your Water Use

With the hot summer months coming, you’re going to be using more water. The “EyeOnWater” app puts the managing of your water use in your hands!

Last year the City partnered with Badger Meter to upgrade more than 10,000 Southlake water meters with cellular endpoints. Badger Meter offers through their advanced water meter systems the opportunity for you to monitor your water usage 24/7 through “EyeOnWater”.

What is “EyeOnWater”? It is a web portal that gives real time access to your water use. Having this access gives you control on how you manage your water use and can help in reducing your water bill!

How to sign up: First you have to register online. Clicking on the link will take you to a login portal, where you can create your account. In order to create an account, you must know your service address zip code, utility account number and customer number. Don’t know what your utility account or customer number is? No problem! Call Southlake Water Utilities Customer Service at (817) 748-8051 for assistance.

Once you’ve gone through the steps to create an account, you will be sent an activation link to the e-mail address you signed up with. You must activate your account through that e-mail in order to be able to use your account. Now that your “EyeOnWater” account is activated, you are ready to log back in and start viewing your water consumption. Also, with your account being activated, you are ready to access the “EyeOnWater” portal on your fingertips.

Badger Meter offers the “EyeOnWater” app that can be downloaded on to your smartphone after your account is activated online. It is available on iTunes and Google Play. Downloading the app puts managing your water consumption in your hands!

Some of the benefits of “EyeOnWater” are that it allows you to see if your meters are recording accurately and can assist with detecting leaks in your home. It also lets you check if your irrigation system is operating as you intend.

Have questions about the “EyeOnWater” portal and managing your water use? Call Southlake Water Utilities Customer Service at (817) 748-8051 or stop by Suite 200 on the 2nd floor of Town Hall.