Did you know that the City of Southlake has a total of nine social media pages?
We have social media accounts dedicated to the information you want to know, from mobility to events!
If you have not followed or checked out one of our pages, click the links below and follow us! While you’re at it, check out the favorite social media posts for 2020.
The ‘I Believe in Southlake’ mural became an instant photo op sensation. The lighthearted artwork is just what the City ordered. It brings together the community and celebrates Southlake’s history and public art. The one-of-a-kind display is designed by Southlake employee Missy Saunders the graphic design coordinator for the Office of Marketing and Communication
The City takes extensive safety measures when operating equipment, which is why slide testing takes place every day at Champions Club. Staff gave an inside look on how testing is completed using pumpkins.
When it comes to Thanksgiving floats, we had the best, and it was for a good cause. Fire and Police Department employees were presented as fictitious floats in a renowned Thanksgiving parade to bring awareness to the City’s toy drive.
Our team created fun filled activities for our little ones at home. How to Host a Tea Party was fun and engaging entertainment.
Legends Hall at The Marq Southlake has made a name for itself for being the place for weddings and events. In this this social post, newlyweds Janki and Yash share their beautiful wedding and give us an inside look at the customer experience. (Wedding filmed in 2019)
You can always count on creativity when the Southlake Public Library gets involved. Their 2020 summer post was inspired by the Metropolitan Museum of Art #MetMaskChallenge. Staff members designed their own face masks inspired by works of art from the museum’s website.
Select Southlake is a great resource for businesses in Southlake. They recently launched the Southlake Business Relief Grant Program to provide relief for local business owners.
The Southlake Sidewalks & Trails video highlights all of Southlake’s sidewalks and trails. The bird’s eye view illustrates the landscape of the community and gives visitors a snapshot of Southlake mobility.
While there are many reasons to visit Southlake, a hotel opening is always a celebratory occasion. Not only did the Delta Hotel by Marriott Dallas Southlake open their doors into the public, but they did so during challenging circumstances. This is truly a noteworthy occasion!
A great team defines organizational values and helps others understand the goals and mission. The City of Southlake works diligently to implement the City’s goals and objectives with a commitment to integrity, innovation, accountability, commitment to excellence and teamwork!
So how does the City of Southlake approach the development of a great team to drive those values? Through proper training and recruitment, of course! The City wants their employees to make an impact. The culture is values-driven and the team is committed and dedicated to quality work and helping customers.
The City recruits top talent and encourages the current workforce to continue to develop their skill set.
“The heart of any successful organization is the staff,” Director of Human Resources Stacey Black said. “We want our employees to connect to the public and reinforce our values. A well-trained team will help us get there.”
The quality of service provided by the City to the customer depends upon the quality of the workforce; a well trained staff produces a more efficient workforce and improves customer satisfaction.
“The City’s goal is to “Serve Our Customers” and of course a team effort will go a long way,” said Black. “When you have a well-trained workforce of innovative thinkers with a commitment to excellence, it helps us solve problems efficiently and proactively.”
The City works diligently to implement new processes to help achieve these goals and has received notoriety for it.
Earlier this year, the City received a Laserfiche Run Smarter Award for restructuring the hiring process for police. By implementing the use of this software, the City reduced the testing notification wait time from 2-3 weeks to one day, saved 6.25 hours of staff time per testing cycle on administrative tasks and saved a total of $7,000 a year.
“The City was chosen based on creativity, operational improvements, use of Laserfiche software and resources and inspirational potential for other Laserfiche clients,” said Black. “We invite the use of any technology that may help us better serve our customers while making processes more efficient.”
The City also received the Tree City USA Award by the Arbor Day Foundation which also recertified the City as a designated 2018 Tree City USA community.
In order to receive such an honor the City had to meet the core standards of sound urban forestry management, which includes maintaining a tree board or department, establishing a tree ordinance and spending at least $2 per capita on urban forestry in addition to celebrating Arbor Day.
“The City’s Planning and Development Department goes above and beyond to ensure that the City manages urban forestry and upholds sustainable tree management. The City of Southlake has taken this award home 22 years in row and it’s all thanks to our dedicated employees,” Black said.
The City also enhances the sense of community by providing exceptional customer service and citizen engagement opportunities. This was the first year for the City to receive the Public Relations Society of America’s (PRSA) Silver Anvil Award for the most effective campaign $5,000 or less, in government.
“Southlake Department of Public Safety has an excellent way of using social media as a tool of community engagement with citizens. Their Facebook page is inviting, conversational and entertaining,” Black said. “The PRSA Sliver Anvil Award was a reminder that we are moving in the right direction and have the right people in place.”
The recognition the City has received is proof that hiring high-quality employees is leading the City to success.
“The quality of service provided by the City to the people of Southlake depends upon the quality of the City’s workforce. The City advocates for a highly-trained staff and promotes delivery of excellent customer service. In turn, this has created a dedicated culture to serve our community and also enhances service delivery and drives production,” Black said.