Tuesday, June 22, 2021

Citizen Satisfaction Survey 2019 is LIVE – Opinions Wanted!

The City of Southlake’s Citizen Satisfaction Survey has been LIVE now for about two weeks and we need your feedback to help identify areas for improvement.

The biennial survey is used as a tool to measure resident satisfaction with City services discussing the following six topics: Safety and security, mobility, infrastructure, quality development, partnerships and volunteerism.

Feedback will allow City staff to address key community issues and implement changes to the strategic plan for upcoming projects.

The survey is about 15 minutes long and will remain open until October 28, 2019. Residents are able to take the survey online via desktop, tablet or mobile device. To take the survey, click here. To learn more about the survey, please visit our website.

The results of the 2019 Citizen Satisfaction Survey will be shared in early 2020.



The Results Are In, See What Businesses Had to Say!

The results for the 2019 Business Climate Survey are in and based on those results, Southlake is looking like a great place to be doing business!

The City of Southlake recently conducted its first annual business climate survey. This survey enabled businesses to share their perceptions, ideas and suggestions about the quality of services provided by the City of Southlake, their challenges and other important business data that local elected and appointed officials can use when making decisions.

“As the business environment continuously evolves, it’s important for us to know how businesses are being challenged and what they find beneficial to being in Southlake,” said Deputy Director of Economic Development Daniel Cortez. “This survey is a great tool for us to start tracking not just the environment, but also satisfaction and sentiment as well.”

The results were largely positive and provided insight as to how businesses feel not just about the local economy, but the state and national economy as well. Some highlights of the survey are:

  • Most businesses indicated they were meeting or exceeding their sales targets;
  • Over 80% of businesses described the local business climate in Southlake as excellent or good;
  • More than three-quarters of businesses indicated they expect sales to increase over the next 12-months;
  • Eighty percent or more of businesses rated City services as excellent or good as it pertained to street quality, water service, trash services and overall City satisfaction;
  • Most businesses also indicated they expect their business to grow or expand in the coming year; and lastly,
  • Ninety-two percent of the businesses surveyed rated Southlake as an excellent or good place to do business.

The survey results also identified some local challenges that some businesses were experiencing such as the availability of labor, local traffic and competition from other businesses. Overall, most businesses felt there is nothing they would change about the local business climate and felt the sense of community is the biggest benefit of being a business in Southlake.

At the closing of this survey on March 22nd, there were 144 respondents or 8% of all businesses in Southlake. For complete survey results please visit the Business Climate webpage and click on the survey report.


City of Southlake’s Planning and Development Services Wants to Hear from You!

The City of Southlake values commitment to excellence by responsively providing quality customer-service to our public. For this reason, the Planning and Development Services Department has re-vamped its Customer Service Survey to make it easier for residents to leave feedback on their experience working with our staff.

“We utilize these surveys a tool to improve our business practices and ensure that our customers/residents are satisfied with the services that the Planning and Development Services Department provides,” stated Senior Director of Planning and Development Services Ken Baker, “The survey also allows us to gauge our customers perception of the department as well as increase communication practices between the City and the customer.”

The survey consists of three short questions with an additional blank space to leave additional comments.

The planning department plans to use this feedback to continually improve their delivery of service for residents and customers alike!

For more information about the survey and ways you can take it, please visit our website at or give us a call at (817) 748-8621.

Scan QR Code to take the survey now

Citizen Satisfaction Survey Underway

You have thoughts and the City wants to hear them.

The 2017 citizen satisfaction survey is now underway and will be open through November 15. Southlake residents are urged to participate and share their opinions on quality of life, customer service, communication and other key community issues.

Click here to take the survey.

“It’s so important for residents to participate in the survey,” said Mayor Laura Hill. “When you take part, you are helping guide our City’s future.”

Residents will be able to take the survey online, and this year will be able to complete the survey on their mobile device as well. Respondents may participate in a basic survey and will have an option to choose if they would like to continue on to answer additional questions.  This will make it possible for most people to participate, even those who don’t have a lot of extra time.

“The Council and I are looking forward to reviewing the results and making plans to address the ideas and concerns our residents share,” said Mayor Hill.

Questions about the survey may be directed to the City Manager’s Office, (817) 748-8001. To learn more about the survey, please visit CityofSouthlake.com/CitizenSurvey.

Carroll ISD Seeking Feedback from Parents, Staff & Taxpayers

Carroll ISD launched a Facility Planning Survey seeking important feedback from parents, staff and taxpayers.

The survey, released Nov. 30, provides the Dragon community an opportunity to answer questions regarding facility needs, technology, projects, managing enrollment and other topics. Parents of Dragons in grades kindergarten-12th and staff received an email with a link to the survey.

Taxpayers wanting to take the survey, please email facility.survey@southlakecarroll.edu and provide your name and address. To request a hard copy, contact 817-949-7080.

The deadline to complete the survey is Wednesday, Dec. 14. If you are unable to complete the survey after starting, revisit the link to return where it was last updated.

The process of evaluating facilities began in the fall of 2015 when the Carroll School Board appointed a Capital Needs Planning Committee (CNPC) to assess and consider all options available for managing current and future student enrollment. The committee was comprised of about 40 local citizens and campus employees representing each of the district’s attendance zones.

In June 2016, the CNPC submitted its recommendations to the School Board for consideration. Carroll ISD began pricing projects and would now like your input on the various projects. CISD puts great value in the opinions and suggestions of its community and your feedback is a key component to the process.

Southlake Launches Library Site Analysis Study

Imagine a library that meets your needs. A place for community, a place for family, a place for you.

The City of Southlake invites you to participate in an important survey regarding current and future library services and amenities. A Library Site Analysis Study has been launched to allow the community to share a vision that sets a long-term direction for the Southlake Library. The City is working to complete the study with Hidell and Associates, a leading architecture firm in library design and services.

The online survey is the first step in the on-going study, which will include focus groups from across the community in addition to the general public response. “We are reaching out to our citizens to determine how well the Library is meeting their needs and to get feedback on their hopes for future library services,” states City Librarian, Cynthia Pfledderer.

The survey takes only a few minutes to complete and in appreciation for completing the survey, participants will be entered for a chance to win an iPad. The survey will be available to the public from August 8 – August 28, 2016.

So now, we’re asking – What Does Your Library Look Like?


2013 Citizen Satisfaction Survey Available This October

The City of Southlake is proud to offer to its residents the 2013 Citizen Satisfaction Survey.

Since 2007, the survey has been a vital tool in helping the City develop the highest satisfaction standards for its residents and businesses. In the past several years, the City has been focusing its strategy on several key areas including: enhancing infrastructure, improving emergency management, managing growth and development, and more.

“For more than five years, the City has made considerable investments into the areas that residents have said are important,” said City Manager Shana Yelverton. “We take the survey results very seriously. This year we hope to learn more about how people think we are progressing and use this to create areas of new opportunity.”

The survey will be available online throughout October. This year participants will have the ability to save the survey and come back later to complete it.

“We received feedback in 2011 that a save feature would be a great addition,” said Assistant to the City Manager Caroline Eckel. “The 2013 survey will allow people to take their time and think about their answers. We think it’s a great improvement.” 

Eckel says each survey is an important benchmark for the City Departments. “Each department has set goals designed to better serve our customers, we feel the survey is a great touch point for departments to help assess their plans and make improvements.”

Results from this year’s survey are expected to be available in late winter. Once the survey closes a survey report will be produced by the City’s survey vendor, Decision Analyst. City staff will then review the results with the City Council and then make them available online.

The City has been conducting citizen surveys since 1997 and has made it a biannual commitment since 2007. Results from previous years are kept on the City’s main website, www.CityofSouthlake.com for public review.

To participate in this year’s survey click here. For more information about the survey, please visit CityofSouthlake.com/CitizenSurvey.

TxDOT Traffic Survey to Take Place in Southlake Town Square Thursday, September 19

On Thursday, September 19th, TxDOT will be conducting a traffic survey in Town Square. The goal of the survey is to better understand how workplaces of varying size and business type affect travel and traffic patterns in the area.

A survey team—wearing blue vests and name badges, will be asking visitors to Town Square a few questions about how they commute to and from Southlake. The survey team will be surveying from 8:00a.m. to 10:00p.m. on Thursday. Traffic counters will also be present from 7:00a.m. to 11:00p.m.

Participation in the survey is completely voluntary, though it is encouraged to improve quality of results.

For more information visit TxDOT.gov.


Survey Says. . .CISD Posts Budget Survey Results

The results are in and you, too, have the opportunity to learn what parents, employees and taxpayers think about Carroll ISD’s $8 million state funding shortfall.

More than 1,400 people responded to an online Balance the Budget survey offered by Carroll Independent School District. The survey opened November 1 following a Town Hall meeting on the district’s financial situation, and remained open until just before midnight Friday, November 18.

School officials say this was the second public survey they have conducted. Results of the 2011 survey are being compared with results of the 2010 survey. A formal presentation of the survey results was shared with the School Board/public December 5.

To read more about the survey results, visit CarrollBudget.com and click on the appropriate link. You’ll find a PowerPoint presentation, an executive summary and the actual survey questions/responses.

About 100 parents, employees and taxpayers joined school leaders to discuss the district’s $8 million state funding shortfall at the November 1 Town Hall. It was one of more than 30 meetings school officials conducted to share school budget information and collect feedback.

Superintendent David J. Faltys presented a brief overview of the district’s financial shortfall, including an explanation of how Trustees balanced this year’s budget, how much the district is losing in state funding next year and the various options being studied for balancing future budgets. The event was open to all taxpayers, parents and school employees and gave participants an opportunity to ask questions, submit written comments and/or address the Board during two-minute public comments.

“We met face-to-face with a number of parent groups, community organizations and with the staff at each of our campuses to present an update on our financial situation and walk everyone through the options for balancing the budget,” said Dr. Faltys. “The Board did a great job getting us through this budget cycle, but we want to get input from our employees, taxpayers and parents before moving forward to address next year’s shortfall.”

Dr. Faltys said the Administration worked through the 2009-2011 Expenditure Reduction Plan, cutting about $3 million from the district’s operating budget. Still, the new finance bill approved by the 82 Texas Legislature resulted in an $8 million funding loss over the next biennium. The Board used federal Edujobs dollars, energy grant monies and reoccurring Build America Bond subsidies to cover the first $3 million shortfall, but they now face another $5 million loss in the 2012-2013 budget.

School officials surveyed the public in the fall of 2010 about the budget-cutting options being considered, but because the financial outlook has changed, they wanted to resurvey the public to see if their opinions or ideas changed since the 82 Texas Legislature met and approved the finance bill.

The public can access a new website about the funding shortfall at CarrollBudget.com . School officials say the website offers a number of facts and links to details about the CISD budget. Site visitors are encouraged to review materials frequently as school officials answer questions and post responses to the new website. Questions about the Carroll budget can be submitted to carrollbudget@southlakecarroll.edu.