Saturday, June 19, 2021

How Do I Pay My Water Bill Online?

Paying your water bill from the comfort of your home is easy.

Step 1 – Find your Visa, MasterCard, American Express or Discover Card that you would like to make a payment with.

Step 2 – Open a web browser and go to SouthlakeWaterUtilities.com.

Step 3 – Select “Pay my bill” button and a new window will open.

Southlake Water Utilities Website

Step 4 – Enter the account number and customer ID found on your paper bill. You can check the box “Remember These Values” to save your information for future use.

Bill Pay Service Information Screen

Step 5 – Continue through the prompts to make a one-time payment. You also have the option to enroll in recurring credit card payments.(Note: In order to sign up for automatic payments, you will need to have a bill due and make a one-time payment through the system with the credit card you would like to use. The system will give you an option to enroll in recurring credit card payments, located at the top of your payment screen.)

Automatic Credit Card Payments Screen

 

Have questions about paying your water bill online? Call Southlake Water Utilities Customer Service at 817-748-8051 or email us at swucustomerservice@ci.southlake.tx.us.

 

How to Update Your Information for Southlake Water Utility Billing

Have you dropped your home phone line and only use a cell phone? Did you change your email address? Has it been awhile since you reviewed your contact information with Southlake Water Utilities?

If your contact information has changed, now is the time to review the information we have on file for you and make sure it’s up to date! Follow the simple steps below to update your information online or give us a call at: 817-748-8051.

  1. Go to the Southlake Water Utilities web page and select the “Manage Your Account” tab.

2. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”

3. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”

Then sign and submit! It’s as easy as that! Have questions? We’re here to help! Call us at 817-748-8051 or find helpful water information at www.SouthlakeWaterUtilities.com.

 

Automatic Water Payments Available March 16

You asked! We delivered!

Beginning March 16, you will be able to add a credit card to automatically pay your water bill each month. No worries. No hassle. Just add your credit card to your account and your water bill is automatically paid until you change the settings.

Previously registered customers can login using their current account login. Go to www.southlakewaterutilities.com, select “Pay My Bill.” Select “Log In” in the upper right corner. Enter your username and password that you have previously created, and continue as you normally would to pay your water bill and enroll in the recurring credit card payment option.

Don’t have an account?  Go to www.southlakewaterutilities.com, select “Pay My Bill.” Enter your account number and customer number which is located on your most recent water bill. Continue through the prompts to make a payment and enroll in the recurring credit card payment option. You can check the box “Remember These Values” to save your information for future use.

By using the new auto payment service, the credit card on file with be automatically charged each month on the payment due date for the water bill amount. You will have to make one payment with this credit card and then it will give you the option to enroll in the recurring credit option.

With this addition, you will still be able to make a one-time payment through the self-service portal using your Visa, MasterCard, American Express or Discover Card, mail a check or money order to our office, drop off your payment at the drop box located in the breezeway the north side of Town Hall in between Origins and Talbots or stop by our office between the hours of 8 a.m. -5 p.m., Monday-Friday.

The City of Southlake is happy to add the recurring payment option and continue to deliver world-class services to our citizens.

Call Southlake Water Utilities Customer Service at 817-748-8051 or email swucustomerservice@ci.southlake.tx.us with any questions.

Understanding Your Water Bill

It’s been a hot, dry summer. Triple digits are not fun for anyone and many of us turn to using more water to help cool down. From spending more time in the pool, running through the sprinkler and watering the landscape, it’s easy for water consumption to go up quickly. It’s easy to overlook until the water bill arrives with a higher number than usual.

The billing cycle covers the usage of approximately 30 days prior to receiving the bill; basically, you’ll be looking at charges for last month’s consumption rates. Here are a few important areas to pay special attention to when looking at the bill:

  • Reading Period – Make sure to take a look at the dates the meter was looked at.
  • Bill Number – This is a unique number assigned to the bill. If you have any questions about the bill, this will help customer service find your record quickly.
  • Current Usage – This shows the amount of gallons used during the reading period.
  • Usage Graph – This is a great visual to show which days had a higher usage rate.
  • Payment Coupon – This is what needs to be submitted with payment.

Water Bill graphic for MSNIt’s important to take a look at the current usage and the usage graph when looking at the bill and in particular, compare the same period in the previous year with your current usage which will give you a better comparison than looking at current usage versus the previous month. Of course, there are also things you may be aware of that should be reflected in your consumption.  Maybe you were on vacation during the billing cycle and the usage rates should be lower. There could be a leak somewhere that helped contribute to the higher numbers. If something does not look right with your numbers, we offer some great tools to help monitor water usage. The Eye on Water app brings water consumption monitoring to your fingertips and the WISE Guys program will bring a licensed irrigator to your house for a free irrigation system evaluation.

I know how to read my bill, but how do I pay it?

Southlake Water Utilities offers several different options for paying bills. The most convenient option is to pay the bill online. To do this, you’ll have to register and create an account.  In order to create an online account, you’ll need your account number and your customer number.

If paying the bill online is not an option, visit Southlake Water Utilities Customer Service office on the second floor of Town Hall in suite 200. Customer Service representatives are happy to help customers make payments and answer any billing questions. A third option is to use the Southlake Water Utilities drop box located in the breezeway between Town Hall and the west parking garage in Town Square.

If you have any questions about your water bill, please contact Southlake Water Utilities Customer Service at (817) 748-8051.

Residents to See Increase in Water Rates in 2015

For the second year in a row the City of Fort Worth has increased wholesale water charges.  Representatives of the Tarrant Regional Water District and the City of Fort Worth Water Department have indicated that a continuation of this trend should be expected.

An article posted on August 6, 2014 in the Fort Worth Star-Telegram referenced the increase and quoted officials from the City of Fort Worth and Tarrant Regional Water District, stating that the drought might intensify. Due to the cost of raw water being the major driver for water rates, they are expected to continue to increase—and double in the next 10 years.  The rate increase is also directly related to the increased demand and use of water resources by all cities served by the Tarrant Regional Water District. Permanent, mandatory Stage 1 water restrictions are in effect to encourage consumers to conserve this natural resource.

The impact on Southlake customers will be 7.825% pass through increase to their water rates.  This means an average residential consumer with a 1” water meter will experience approximately a $9.71 monthly increase.  The same size meter for an average commercial consumer will reflect about $13.16 added to the monthly bill.  Of course, exact consumption will determine the dollar amount of the increase.  The charts below provide a more detailed look at the averages.

Residential Water Rates

1″ Meter

Gallons

Current Rate

7.825%
Increase

Net Increase

0 – 2000

$31.75

$34.05

$2.30

2,001 – 10,000

$3.73

$4.00

$0.27

10,001 – 25,000

$4.32

$4.63

$0.31

25,001 – 40,000

$4.61

$4.94

$0.33

40,001 +

$5.38

$5.77

$0.39

Residential Avg

26,640

$133.87

$9.71

Commercial Water Rates

1″ Meters

Gallons

Current Rate

7.825% Increase

Net Increase

0 – 3,000

$49.93

$53.55

$3.62

3,001 – 10,000

$3.73

$4.00

$0.27

10,001 – 25,000

$4.32

$4.63

$0.31

25,001 – 40,000

$4.61

$4.94

$0.33

40,001 +

$5.38

$5.77

$0.39

Commercial Avg

33,840

$181.52

$13.16

This information is also posted on our City website and the City will engage a number of communication mediums to inform our residents and customers of the impact to their bills.

For more information about the methodology Fort Worth used to calculate the increase, please visit their website by clicking on this link to the Fort Worth Water Department.