City Announces Water Transmitter Replacement Project

The City of Southlake has announced its efforts to monitor technology with the existing water meter transmitters by upgrading them to 5G technology.

Beginning Monday, August 22, the current CDMA technology will be upgraded from 2G technology to 5G technology. This project is required due to the shutdown of most 2G and 3G services.

“The City of Southlake recently partnered with Bronco Utilities to replace approximately 7,800 CDMA transmitters (2G) to LTE transmitters (5G),” Deputy Director of Public Works, Operations Jack Thompson said. “This device sends the meter reading to Southlake Water Utilities for billing purposes, and also allows customers to monitor their water usage in an easier and more efficient manner.”

These upgrades will allow customers to continue to view their water usage reports in the EyeOnWater App yearly, monthly, weekly, daily, hourly, and in 15-minute flow data increments. This data can also be utilized for leak identifications.

The replacement and upgrade of transmitters are:

• Estimated to take between 5 to 10 minutes.
• Not expected to interrupt water service to your home or business.
• Not expected to affect water bills.

The project is estimated to be complete between December 2022 and January 2023, weather permitting.

For additional questions, please contact Public Works Operations at (817)748-8082 or visit us online.