Due to a system upgrade, the Customer Self-Service portal, the online system used for water payments and to request building inspections, will be offline beginning Thursday, December 2 through Sunday, December 5. The system is expected to be back up on Monday, December 6.
We apologize for the temporary inconvenience while we work on innovative ways to make our service better!
During this time, users will be unable to use the water payment portal or the EnerGov portal used to request building inspections. This upgrade is expected to make the software faster and easier to use.
If you need to make a water payment during this time, please mail your payment, come to the Southlake Water Utilities Office located in Town Hall, or use the after-hours drop box located in the breezeway between Origins and L’Occitane. Payments over the phone are not currently accepted by the office.
Due to the timing of the outage with the December 5 water payment due date, the 10% late fee will not be assessed for late payments. For questions about payments, please call Southlake Water Utilities at 817-748-8051.
If you need a building inspection during this time, please call the Building Inspections Office at 817-748-8236 or 817-748-8237. Please have your permit number, address, inspection type and other relevant information available when you call.
Paying your water bill from the comfort of your home is easy.
Step 1 – Find your Visa, MasterCard, American Express or Discover Card that you would like to make a payment with.
Step 2 – Open a web browser and go to SouthlakeWaterUtilities.com.
Step 3 – Select “Pay my bill” button and a new window will open.
Step 4 – Enter the account number and customer ID found on your paper bill. You can check the box “Remember These Values” to save your information for future use.
Step 5 – Continue through the prompts to make a one-time payment. You also have the option to enroll in recurring credit card payments.(Note: In order to sign up for automatic payments, you will need to have a bill due and make a one-time payment through the system with the credit card you would like to use. The system will give you an option to enroll in recurring credit card payments, located at the top of your payment screen.)
Have questions about paying your water bill online? Call Southlake Water Utilities Customer Service at 817-748-8051 or email us at firstname.lastname@example.org.
You asked! We delivered!
Beginning March 16, you will be able to add a credit card to automatically pay your water bill each month. No worries. No hassle. Just add your credit card to your account and your water bill is automatically paid until you change the settings.
Previously registered customers can login using their current account login. Go to www.southlakewaterutilities
Don’t have an account? Go to www.
By using the new auto payment service, the credit card on file with be automatically charged each month on the payment due date for the water bill amount. You will have to make one payment with this credit card and then it will give you the option to enroll in the recurring credit option.
With this addition, you will still be able to make a one-time payment through the self-service portal using your Visa, MasterCard, American Express or Discover Card, mail a check or money order to our office, drop off your payment at the drop box located in the breezeway the north side of Town Hall in between Origins and Talbots or stop by our office between the hours of 8 a.m. -5 p.m., Monday-Friday.
The City of Southlake is happy to add the recurring payment option and continue to deliver world-class services to our citizens.
Call Southlake Water Utilities Customer Service at 817-748-8051 or email email@example.com with any questions.