Saturday, September 25, 2021

How Do I Pay My Water Bill Online?

Paying your water bill from the comfort of your home is easy.

Step 1 – Find your Visa, MasterCard, American Express or Discover Card that you would like to make a payment with.

Step 2 – Open a web browser and go to SouthlakeWaterUtilities.com.

Step 3 – Select “Pay my bill” button and a new window will open.

Southlake Water Utilities Website

Step 4 – Enter the account number and customer ID found on your paper bill. You can check the box “Remember These Values” to save your information for future use.

Bill Pay Service Information Screen

Step 5 – Continue through the prompts to make a one-time payment. You also have the option to enroll in recurring credit card payments.(Note: In order to sign up for automatic payments, you will need to have a bill due and make a one-time payment through the system with the credit card you would like to use. The system will give you an option to enroll in recurring credit card payments, located at the top of your payment screen.)

Automatic Credit Card Payments Screen

 

Have questions about paying your water bill online? Call Southlake Water Utilities Customer Service at 817-748-8051 or email us at swucustomerservice@ci.southlake.tx.us.

 

Automatic Water Payments Available March 16

You asked! We delivered!

Beginning March 16, you will be able to add a credit card to automatically pay your water bill each month. No worries. No hassle. Just add your credit card to your account and your water bill is automatically paid until you change the settings.

Previously registered customers can login using their current account login. Go to www.southlakewaterutilities.com, select “Pay My Bill.” Select “Log In” in the upper right corner. Enter your username and password that you have previously created, and continue as you normally would to pay your water bill and enroll in the recurring credit card payment option.

Don’t have an account?  Go to www.southlakewaterutilities.com, select “Pay My Bill.” Enter your account number and customer number which is located on your most recent water bill. Continue through the prompts to make a payment and enroll in the recurring credit card payment option. You can check the box “Remember These Values” to save your information for future use.

By using the new auto payment service, the credit card on file with be automatically charged each month on the payment due date for the water bill amount. You will have to make one payment with this credit card and then it will give you the option to enroll in the recurring credit option.

With this addition, you will still be able to make a one-time payment through the self-service portal using your Visa, MasterCard, American Express or Discover Card, mail a check or money order to our office, drop off your payment at the drop box located in the breezeway the north side of Town Hall in between Origins and Talbots or stop by our office between the hours of 8 a.m. -5 p.m., Monday-Friday.

The City of Southlake is happy to add the recurring payment option and continue to deliver world-class services to our citizens.

Call Southlake Water Utilities Customer Service at 817-748-8051 or email swucustomerservice@ci.southlake.tx.us with any questions.