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Latest Water Payments News

Customer Self-Service Outage
Nov 30, 2021

Customer Self-Service Portal to be Down Due to Upgrade

UPDATE DECEMBER 6, 4:38 P.M.: The Customer Self-Service portal is still updating. We are working with our vendor to provide more information such as a timeline for when the system will be available. We apologize for the inconvenience.   ORIGINAL STORY: Due to a system upgrade, the Customer Self-Service portal, the online system used for…
Image of water and drain
Oct 9, 2020

How Do I Pay My Water Bill Online?

Paying your water bill from the comfort of your home is easy. Step 1 - Find your Visa, MasterCard, American Express or Discover Card that you would like to make a payment with. Step 2 - Open a web browser and go to SouthlakeWaterUtilities.com. Step 3 - Select “Pay my bill” button and a new…
Feb 28, 2020

Automatic Water Payments Available March 16

You asked! We delivered! Beginning March 16, you will be able to add a credit card to automatically pay your water bill each month. No worries. No hassle. Just add your credit card to your account and your water bill is automatically paid until you change the settings. Previously registered customers can login using their…