Tuesday, August 3, 2021

2020 Water Quality Report FAQs

You may have a few questions about your 2020 Water Quality Report.

The report is a comprehensive outline that displays information about the drinking water in Southlake. Details in the report include information about Southlake’s water source, contaminants and microorganisms that may have an effect on the taste and smell of your water.

This information is extremely detailed in the 15-page document, but we pulled out a few common questions that are frequently asked about water in Southlake.

Where is Southlake’s water sourced from?

The City of Southlake gets its water from the City of Fort Worth’s water department, which sources its water from other surface water sources.

Why is my water cloudy or milky sometimes?

While this isn’t typically, it happens on occasion. Cloudy water indicates air is trapped in your pipes, typically after a service disruption. If you experience cloudy or milky water, give us a call so we can help.

Why is my water bill so high?

There could be several factors that impact your water bill from sprinkler systems to active leaks. The City offers resources to help you determine your water usage. Learn more here.

What can I do if I think my water is unsafe to drink?

Our goal is to keep you safe, if you have any further concerns about your water, contact the Public Works Department directly at 817-748-8082.

The 2020 Water Quality Report is Now Available

The 2020 Water Quality Report will arrive at  your doorstep soon. The report takes a deep dive into the quality of water in Southlake.

“The City of Southlake’s goal is to provide a safe and a better quality of life to our residents in all areas, and water is no different,” Environmental Services Coordinator Ashley Carlisle said. “We are proud of the high standards of drinking water the City has set and are proud to send out water quality reports to show how we’re meeting the high standards set out for us.”

The report provides information about Southlake drinking water such as where the water comes from, whether the water is safe and what contaminants might be in the water.

Water samples were provided to the Environmental Protection Agency for analysis. The United States currently monitors 100 contaminants within the water supply and 91 must meet regulations to determine water safety and quality.

The report also highlights information about how to properly dispose of medicines, paint, pesticides, cleaning products and cooking oil through a partnership program with the Fort Worth Environmental Collections Center as well as resources available through the City of Southlake.

To help track your water usage, residents can download the EyeOnWater app, which provides 24/7 access to view water consumption. The City also offers a W.I.S.E. Guys program to help identify leaks in irrigation systems and the F.O.G. program, which provides information on fats, oils and grease build up in drains.

The water quality report is available to view online here. For questions about the water quality report, please contact Southlake Public Works at 817-748-8082.


The 2019 Water Quality Report is Now Available

The 2019 Drinking Water Quality Reports are headed your way and should arrive at your home soon.

The report gives consumers information about their drinking water in Southlake including but not limited to where the water comes from to what contaminants could be in the water. More importantly, it tells you whether or not the water in Southlake is safe.

At first glance, the document is a bit technical; however, it comes equipped with a guide on how to read the report, definitions and abbreviations and helpful information on testing.

The report takes a deep dive into water loss which includes water lost to leaks, line breaks and other conditions that may cause an uncontrollable flow. According to the report, the City lost approximately five gallons per account in 2018. The average amount of water used per account is about 256,543 gallons per year.

If you are curious as to how much water you are using, the City has resources available to monitor water usage. The EyeOnWater app is an application that assists users in managing their water utility accounts and gives them 24/7 access to view their water consumption, including the detection of leaks. The City also offers a W.I.S.E. Guys program, which can help identify leaks on irrigation systems and the F.O.G program which covers fats, oils and grease build up in our drains.

The City is committed to providing residents with a safe supply of water and the 2019 Water Quality report is a great resource and provides helpful information on how the City maintains its water supply and how you can help.

You can review the water report online here. For questions or concerns about your water report, please contact us at 817-748-8082.

2018 Drinking Water Quality Report in Homes Now

If you haven’t already received the 2018 Drinking Water Quality Report, it should be in your mailbox any day now.

The 2018 Drinking Water Quality Report gives you a detailed look at water quality in Southlake. The most important information you’ll find in the report is that drinking water in Southlake is safe.

This document is a technical tool the City uses to provide a summary of tests required by state and federal regulations. Some of the tests listed in the report show results for copper and lead levels, along with other regulated contaminants.

It’s important to note the test results show only trace amounts of contaminants measured in our water, well below the maximum levels established by the state.

Aside from providing test data the water report also details information about a number of topics you may not have thought about as having an impact on our water quality. Litter and polluted storm drains can have a negative impact on water quality in our streams, creeks and ponds. In addition to keeping our drinking water and stormwater clean, help keep wastewater-free of debris. Flushable wipes, cotton swabs and paint are some of the most common offenders flushed into the sewer system every day.

The report is a great one-stop-shop for your water quality questions. Find out how you can monitor your water consumption at home with the Eye on Water app, see when your lawn watering day is and find out how you can help protect your pipes.

Since its inception, the Water Quality Report continues to be a great source of information about Southlake’s water quality and the steps the City takes to maintain that quality. Download an extra copy of the report here.

Please let us know if you have any questions by contacting us at 817-748-8002.


Curious about what’s in our water? The 2018 Drinking Water Quality Report will be in homes soon.

Summer is here! That means we will be spending more time outside soaking up the sun and enjoying the pool. It also means as it gets hotter we’ll be drinking more water. Ever wonder what’s in our drinking water?

In the coming days, the 2018 Drinking Water Quality Report will be reaching your mailbox. This report tells you pretty much everything you need to know about our drinking water in Southlake, from where our drinking water comes from to what contaminants could be in the water. The most important thing this report will tell you is that our water is safe.

The report provides data about water quality for the 2017 calendar year, explains how water tests are conducted and how our water measures up against state and federal guidelines.

Before you see the Water Quality Report, there are a couple of things to keep in mind. This is an official report that serves as a technical tool. That means it has a lot of useful charts breaking down exactly what is in our water.  The majority of the measures in the report are either parts per million (ppm) or parts per billion (ppb). When you see these numbers, they only represent trace amounts of contaminants measured in the water. To help visualize these measures, one ppm is roughly one teaspoon in 1,302 gallons and one ppb is one teaspoon in 1,302,000 gallons.

This report also has some great information about what you can do to help keep our water clean. Simple things, like picking up after your pets, checking for leaks and properly disposing of medications can go a long way.

We hope you’ll take the time to read through the report. We’re happy to answer any questions or help explain anything you might not understand. If you’re curious about what last year’s report said, check it out here.