Monday, November 28, 2022

Water Tower Maintenance Scheduled for Florence Tower

Clean tanks mean clean drinking water and this year is no different. Every year, Southlake Water Utilities cleans and inspects each water storage tank in our drinking water system.

This is done to ensure we provide the cleanest drinking water facilities as possible for our customers.

When cleanings are performed, the City removes the tank from service for the duration of the cleaning and inspection process. Once complete, it will be returned back into service.

Starting early next week, contractors will be on site to clean the Florence Elevated Storage Tank (EST).

The Florence Tower is on its own pressure plane, the high-pressure plane. To clean the tank, crews will be opening the two pressure planes and taking the Florence tank out of service for cleaning and inspection. This process should take about two to three days, weather permitting.

Some customers on the high-pressure plane may experience around 5 to 10 psi (pounds per square inch) lower water pressure until crews return the tank back into service by the end of next week.

Most customers on the high-pressure plane will notice the pressure change.  Once the project is completed, water pressure will return to normal.

For more information, please contact Southlake Water Utilities at 817-748-8082 if you have any questions.

How to Update Your Information for Southlake Water Utility Billing

Have you dropped your home phone line and only use a cell phone? Did you change your email address? Has it been awhile since you reviewed your contact information with Southlake Water Utilities?

If your contact information has changed, now is the time to review the information we have on file for you and make sure it’s up to date! Follow the simple steps below to update your information online or give us a call at: 817-748-8051.

  1. Go to the Southlake Water Utilities web page and select the “Manage Your Account” tab.

2. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”

3. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”

Then sign and submit! It’s as easy as that! Have questions? We’re here to help! Call us at 817-748-8051 or find helpful water information at


Opening Your Business Back Up Soon? Check Out These Tips for Flushing Water from Your Plumbing.

The City of Southlake, in conjunction with the Centers for Disease Control, wants to make sure you know how to properly flush out old water that has been sitting in the plumbing of your business for the last few weeks. 

While businesses and other buildings have been closed, water that existed in those private plumbing systems may have deteriorated in quality. Typically, buildings can prevent stagnant water through regular, consistent water use, so this is not a concern most of the time. However, there are easy fixes that business owners can undertake to ensure clean, fresh water is flowing through those faucets. 

  1. Remove faucet aerators if possible, and replace them after flushing is completed. 
  2. Consider opening only one fixture (sink, shower head, hose bib) at a time. The more fixtures that are open, the slower water will flow into the building, which will result in some pressure loss. 
  3. Start at the lowest floor of your building and work your way towards the top. 
  4. Alternate turning on hot water and cold water. If there is a water heater onsite, this will ensure the water heater is flushed as well. You will need to flush cold water longer than hot water. 
  5. Connect a water hose to an outdoor hose bib, or spigot. Flush this water for at least one hour. This will rid your plumbing of the stagnant water that has been buried underground in plumbing first. 
  6. Flush all toilets in each restroom. 
  7. For restroom sinks, you can turn on the faucet and flush for at least 2 minutes. 
  8. For kitchen sinks, you should flush cold water for at least 8-10 minutes, and hot water for at least one minute. 
  9. For water fountains, you should flush at least 1 minute. 
  10. For more guidance on water systems in buildings and additional steps you may want to take, you can visit the CDC’s website at . 

Southlake Water Utilities maintains a year-round fire hydrant flushing program and monitors water quality in our water system daily. If you have any concerns or questions, please contact us at 817-748-8082. 

Automatic Water Payments Available March 16

You asked! We delivered!

Beginning March 16, you will be able to add a credit card to automatically pay your water bill each month. No worries. No hassle. Just add your credit card to your account and your water bill is automatically paid until you change the settings.

Previously registered customers can login using their current account login. Go to, select “Pay My Bill.” Select “Log In” in the upper right corner. Enter your username and password that you have previously created, and continue as you normally would to pay your water bill and enroll in the recurring credit card payment option.

Don’t have an account?  Go to, select “Pay My Bill.” Enter your account number and customer number which is located on your most recent water bill. Continue through the prompts to make a payment and enroll in the recurring credit card payment option. You can check the box “Remember These Values” to save your information for future use.

By using the new auto payment service, the credit card on file with be automatically charged each month on the payment due date for the water bill amount. You will have to make one payment with this credit card and then it will give you the option to enroll in the recurring credit option.

With this addition, you will still be able to make a one-time payment through the self-service portal using your Visa, MasterCard, American Express or Discover Card, mail a check or money order to our office, drop off your payment at the drop box located in the breezeway the north side of Town Hall in between Origins and Talbots or stop by our office between the hours of 8 a.m. -5 p.m., Monday-Friday.

The City of Southlake is happy to add the recurring payment option and continue to deliver world-class services to our citizens.

Call Southlake Water Utilities Customer Service at 817-748-8051 or email with any questions.

May 21-25 is National Public Works Week!

Happy National Public Works Week, Southlake! Did you know there are actually seven divisions that make up Southlake Public Works? To celebrate, we want to share some interesting facts about our team below.

Streets Crew MSN_Social

Did you know that Southlake’s Streets & Drainage team manages the maintenance of 200 miles of roadway and 40 miles of stormwater channels? This Division works closely with Southlake’s Transportation Division, which oversees eight traffic signals and more than 5,500 roadway signs. Both of these operations divisions often work nights, weekends and holidays, all to keep our City’s infrastructure in tip-top shape! Learn more about them here.

Water Division MSN_Social

Southlake’s Water Utilities Division oversees the maintenance of 2,700 fire hydrants, 7,300 water valves and more than 280 miles of water line. The Water Utilities crews utilize wireless technology and networked data communications systems to manage the flow of millions of gallons of water per day, all to ensure that high-quality water is available whenever you need it! These crews will often work nights, weekends and holidays, to maintain high water quality levels and repair water leaks. Find out more about this team here.

Wastewater MSN_Social

Curious about how many miles of sanitary sewer lines there are in the City? We have more than 200 miles of sanitary sewer line and 14 lift station facilities (which are used to assist in wastewater flow) and the Wastewater Division is ready to maintain and repair all of it. These crews annually clean out all of the City’s sewer lines, repair lift stations and inspect manholes to ensure that wastewater will continue to flow in an efficient and safe manner. The division also works with local restaurants to proactively maintain grease traps and prevent potential system blockages or overflows. Just like all of our Operations crews, it’s not uncommon for this team to work nights, weekends and holidays to make repairs and keep Southlake clean! Get more information about this team here.

Enviornmental Coord MSN_Social

Ever wonder what Southlake’s Environmental Coordinator does? She works alongside our Water, Wastewater and Stormwater Divisions to ensure that all operations are performed within Federal and State environmental guidelines. She also works with regional and state agencies on initiatives such as stormwater pollution prevention, resolving illicit chemical discharges and other environmental protection programs. The City’s Environmental Coordinator is ready to go around the clock, always prepared to respond to an environmental concern! Learn more about her job here.

InspectorsandEngineer MSN_Social

Did you know that Southlake’s Engineering Services Division is part of Public Works? Yes, our civil engineers and construction inspectors work closely with developers, various types of consultants, franchise utility providers, other governmental agencies, contractors and the City’s Operations staff to oversee the expansion of our public infrastructure, including but not limited to: roadways, water and sewer lines, and stormwater facilities, to ensure they are built in compliance with City, state and federal standards.  Southlake’s Civil Engineers also review drainage concerns for residents and commercial stakeholders within the City. For more information, click here.