In this week's episode of SLK City Spotlight, Mayor McCaskill shares insight about the incredible EyeOnWater app. This app allows residents to effortlessly connect their water utility accounts and monitor their water usage. By simplifying the understanding of water consumption and helping to detect water leaks. This app is truly a game-changer for the Southlake community.

The app is user-friendly, and Mayor McCaskill approves of it, as he uses it to monitor his home's water usage. Join Mayor McCaskill and take control of your water usage. Click the link here for more information on how to sign up for Eye on Water: SouthlakeWaterUtilities.com

Clean tanks mean clean drinking water and this year is no different. Every year, Southlake Water Utilities cleans and inspects each water storage tank in our drinking water system.

This is done to ensure we provide the cleanest drinking water facilities as possible for our customers.

When cleanings are performed, the City removes the tank from service for the duration of the cleaning and inspection process. Once complete, it will be returned back into service.

Starting early next week, contractors will be on site to clean the Florence Elevated Storage Tank (EST).

The Florence Tower is on its own pressure plane, the high-pressure plane. To clean the tank, crews will be opening the two pressure planes and taking the Florence tank out of service for cleaning and inspection. This process should take about two to three days, weather permitting.

Some customers on the high-pressure plane may experience around 5 to 10 psi (pounds per square inch) lower water pressure until crews return the tank back into service by the end of next week.

Most customers on the high-pressure plane will notice the pressure change.  Once the project is completed, water pressure will return to normal.

For more information, please contact Southlake Water Utilities at 817-748-8082 if you have any questions.

Have you dropped your home phone line and only use a cell phone? Did you change your email address? Has it been awhile since you reviewed your contact information with Southlake Water Utilities?

If your contact information has changed, now is the time to review the information we have on file for you and make sure it's up to date! Follow the simple steps below to update your information online or give us a call at: 817-748-8051.

1. Go to the Southlake Water Utilities web page and select the “Manage Your Account” tab.

2. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”

3. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”

Then sign and submit! It’s as easy as that! Have questions? We’re here to help! Call us at 817-748-8051 or find helpful water information at www.SouthlakeWaterUtilities.com.

 

The City of Southlake, in conjunction with the Centers for Disease Control, wants to make sure you know how to properly flush out old water that has been sitting in the plumbing of your business for the last few weeks. 

While businesses and other buildings have been closed, water that existed in those private plumbing systems may have deteriorated in quality. Typically, buildings can prevent stagnant water through regular, consistent water use, so this is not a concern most of the time. However, there are easy fixes that business owners can undertake to ensure clean, fresh water is flowing through those faucets. 

1. Remove faucet aerators if possible, and replace them after flushing is completed. 
2. Consider opening only one fixture (sink, shower head, hose bib) at a time. The more fixtures that are open, the slower water will flow into the building, which will result in some pressure loss. 
3. Start at the lowest floor of your building and work your way towards the top. 
4. Alternate turning on hot water and cold water. If there is a water heater onsite, this will ensure the water heater is flushed as well. You will need to flush cold water longer than hot water. 
5. Connect a water hose to an outdoor hose bib, or spigot. Flush this water for at least one hour. This will rid your plumbing of the stagnant water that has been buried underground in plumbing first. 
6. Flush all toilets in each restroom. 
7. For restroom sinks, you can turn on the faucet and flush for at least 2 minutes. 
8. For kitchen sinks, you should flush cold water for at least 8-10 minutes, and hot water for at least one minute. 
9. For water fountains, you should flush at least 1 minute. 
10. For more guidance on water systems in buildings and additional steps you may want to take, you can visit the CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html . 

Southlake Water Utilities maintains a year-round fire hydrant flushing program and monitors water quality in our water system daily. If you have any concerns or questions, please contact us at 817-748-8082. 

You asked! We delivered!

Beginning March 16, you will be able to add a credit card to automatically pay your water bill each month. No worries. No hassle. Just add your credit card to your account and your water bill is automatically paid until you change the settings.

Previously registered customers can login using their current account login. Go to www.southlakewaterutilities.com, select “Pay My Bill.” Select "Log In" in the upper right corner. Enter your username and password that you have previously created, and continue as you normally would to pay your water bill and enroll in the recurring credit card payment option.

Don’t have an account?  Go to www.southlakewaterutilities.com, select “Pay My Bill.” Enter your account number and customer number which is located on your most recent water bill. Continue through the prompts to make a payment and enroll in the recurring credit card payment option. You can check the box "Remember These Values" to save your information for future use.

By using the new auto payment service, the credit card on file with be automatically charged each month on the payment due date for the water bill amount. You will have to make one payment with this credit card and then it will give you the option to enroll in the recurring credit option.

With this addition, you will still be able to make a one-time payment through the self-service portal using your Visa, MasterCard, American Express or Discover Card, mail a check or money order to our office, drop off your payment at the drop box located in the breezeway the north side of Town Hall in between Origins and Talbots or stop by our office between the hours of 8 a.m. -5 p.m., Monday-Friday.

The City of Southlake is happy to add the recurring payment option and continue to deliver world-class services to our citizens.

Call Southlake Water Utilities Customer Service at 817-748-8051 or email swucustomerservice@ci.southlake.tx.us with any questions.