Monday, June 21, 2021

Water Flow Back to Southlake System

In the early hours this morning, water started flowing back into the Southlake water system. This is great news but we want to remind everyone that a boil water notice remains in effect. It could be up to a week before the boil notice can be rescinded because the City will need to take the necessary steps to ensure water quality. This will involve performing tasks such as water sampling, flushing, etc. to meet regulatory requirements. We are hoping to quickly complete these processes, but we must follow these procedures for public safety.

We have prepared information that can be found on the city website to include what to expect as water service is returned, how to deal with a water leak or broken pipe, and even information about how to select a contractor/plumber should you need it.

If you do not yet have water service, please note that it may take time to make its way through the water system. Unless we experience a problem, water is on its way.

There is more information to come as we work to get back to normal. If you are able, please visit ProtectSouthlake.com for more information. We will continue to update you as we go through the day. The weather and power outages may pose some challenges, but it’s a step in the right direction. Thanks for your patience.

What to Do If You Suspect You Have Broken Pipes

During freezing conditions, you may experience a waterline leak or break. You may realize this immediately or may not become aware of this issue until conditions are above freezing and you hear the sound of running water when no faucets are turned on. You can check your water meter to determine if water is running when the faucets are turned off.

If you experience a waterline break, the first thing to do is locate your house water shut-off valve and completely switch off your water supply. You can usually find your house water shut-off valve located somewhere along the perimeter of your home, typically located inside a valve box. The water shut-off valve may also be in the garage or somewhere in the house in an access panel.

       Image result for house water shut off valve location          Image result for shut-off in an access panel

If you are unable to find the shut-off valve to your house, another option is to locate the water meter main shut-off valve located at the boundary line of your property near the street or sidewalk. This shut-off valve is typically located in a valve box similar to the photo below.

Once you have contained the emergency, contact a licensed plumber to repair the damaged water line.  A plumber can turn off the water at your home if you are unable to do so. Please note that the plumber will be required to obtain a permit from the City for the repair. However, in the event of an emergency, the permit may be obtained the following business day after the repair has been made.

Of course, we hope that you do not experience a broken water line. A couple of preventative measures to consider are the opening of your cabinet doors to give your pipes access to warmer air from the rest of the house and keep your faucets dripping, especially those faucets located on an exterior wall. To keep outdoor plumbing fixtures from freezing, disconnect and store any garden hoses and insulate the outdoor faucets.

If you have questions, please contact Southlake Water Utilities at 817-748-8051 or email swucustomerservice@cityofsouthlake.com.

Cancelations and Updates for Wednesday, February 17

With another round of winter weather expected to arrive tonight and frigid temperatures to continue for the rest of the week, here is the last information on City of Southlake program and meeting cancelations: 

 

City 

  • All City facilities will be closed on Wednesday, February 17. Residents are encouraged to utilize City e-services or contact the City by phone or form. 
  • Republic Services has suspended its services for Wednesday, February 17. They will assess again on Wednesday to determine when it is safe to resume service. 
  • Tonight’s City Council meeting is postponed until February 23. All agenda items and public hearings scheduled for tonight’s meeting will be heard February 23. 
  • The City’s Building Inspection Division will not be scheduling or conducting any on-site inspections on Wednesday, February 17. Virtual inspections for water heater replacement and HVAC will still be available. For updates on building inspection statuses, please visit the Building Inspections webpage or Customer Self-Service webpage. For questions, please call 817-748-8236 or 817-748-8237 during regular business hours. The department will be continuously monitoring weather conditions to determine when on-site building inspections can resume. 
  • Southlake Municipal Court is canceling all virtual court sessions on Wednesday, February 17. 

 

Parks and Recreation Programs 

  • All parks and recreation programs have been canceled for the rest of the week. 
  • The Tennis Center will be closed for the rest of the week. 
  • Bob Jones Nature Center Forest Pre-School canceled for the rest of the week. 

 

Electric Outage 

Tri-County Electric has requested members who are experiencing an outage of more than three hours to report it online at oms.tcectexas.comthrough the member app TCEC Connect or by calling 817-444-3201. Tri-County prefers notification through the website or app because it is faster. 

Oncor has stated that they have continued to be directed to drop the power load to the grid through maintained, controlled outages. They were able to rotate some outages overnight. However, poor grid conditions have prevented them from rotating or rolling, leading to extended periods without power. Per Oncor, ERCOT is unable to predict when the grid will stabilize. They ask that you do not report outages at this time. 

 

Please visit our winter weather page on www.ProtectSouthlake.comthe  City of Southlake Facebook Page, and the Southlake DPS Facebook page for the latest information. 

Winter Weather Cancelations and Updates

With frigid temperatures expected to continue through the end of the week, here is the latest information on rolling blackouts/power outages and City of Southlake program and meeting cancelations.

Power Outages

The Electric Reliability Council of Texas (ERCOT) advised all Texas power providers early Monday morning that they had entered emergency conditions and initiated rotating outages.

Oncor, one of Southlake’s primary power providers, said, “The length of controlled outages have been significantly extended due to the current emergency grid conditions and severe cold weather. These outages are taking place across the service territory, and ERCOT has said they could be required through Tuesday.” They also added that all Oncor customers should prepare to be without power for an extended period of time. Click here >>> http://bit.ly/Oncor3rW5i0P for Oncor’s outage map. They also have a downloadable mobile app.

Tri-County Electric provided this Facebook video update to its customers. Roughly 58,000 members are out of power, with 2,400 being snow/weather-related and 55,800 members involved in the rotating outages. Their alert page is here, and they are also encouraging their members to go to their Facebook page for updates.

The City has opened up an Emergency Temporary Warming Shelter for residents at the DPS North Facility, 100 East Dove Road. Residents who utilize the facility are encouraged to bring water and snacks. Limited electrical outlets are available for use. For more information, visit the City’s webpage.

Cancelations

City

  • All City facilities will be closed on Tuesday, February 16, 2021. Residents are encouraged to utilize City e-services and contact the City by phone or form.
  • Republic Services has suspended its services for Tuesday, February 16, 2021. They will assess again on Tuesday to determine when it is safe to resume service.
  • The Tuesday, February 16, 2021, City Council Meeting is postponed until February 23, 2021, due to inclement weather. All agenda items and public hearings scheduled for the February 16, 2021, City Council meeting will be heard on February 23, 2021, beginning at 5:30 p.m.
  • The City’s Building Inspection Division will not be scheduling or conducting any on-site inspections on Tuesday, February 16. Virtual inspections for water heater replacement and HVAC will still be available. For updates on building inspection statuses, please visit the Building Inspections webpage or Customer Self-Service webpage. For questions, please call 817-748-8236 or 817-748-8237 during regular business hours. The department will be continuously monitoring weather conditions to determine when on-site building inspections can resume.

Parks and Recreation Programs

  • Bob Jones Nature Center Forest Pre-School canceled 2/16
  • Therapeutic Recreation Program canceled 2/16
  • Southlake Tennis Center is closed Tuesday 2/16 and Wednesday 2/17

Please visit our winter weather page on www.CityofSouthlake.com, the  City of Southlake Facebook Page, and the Southlake DPS Facebook page for the latest information.

 

Expected Winter Weather Could Impact City Services

Due to the anticipated inclement weather this weekend and next week, the City Council meeting scheduled for Tuesday, February 16 will be held virtually. Other board and commissions’ meetings may be held virtually. Keep an eye on our Virtual Meetings webpage for the latest information. 

Any further changes and closures due to weather will be announced through MySouthlakeNews.com and our social media pages. 

Winter weather could impact City services. We will provide updates through social media regarding changes. 

Residents are encouraged to utilize the City’s e-services.  

Building Inspections 

The City’s Building Inspection Division will not be scheduling or conducting any on-site inspections on Monday, February 15. Virtual inspections for water heater replacement and HVAC will still be available. The department will be continuously monitoring weather conditions to determine when on-site building inspections can resume. For updates on building inspection statuses, please visit the Building Inspections webpage or Customer Self-Service webpage. For questions, please call 817-748-8236 or 817-748-8237. 

Road Maintenance 

In the event of snow accumulation, the City will work to clear main thoroughfares for public safety. Construction projects will be affected by weather due to precipitation and temperature. 

Please check road conditions through local media outlets or through Texas Department of Transportation Drive Texas websitebefore you drive and remember drive safely on roads with snow or potential ice. 

Trash and Recycling 

Republic Services has informed the City of Southlake that potential inclement weather could affect trash and recycling collection. We will communicate any updates we receive from Republic on changes to the schedule through social media and MySouthlakeNews.com. 

Infrastructure 

To protect your home, please use the following recommendations: 

  1. Place a hose bib cover on all outdoor faucets. If you do not have hose bib covers, a hand towel from the bathroom and duct tape will be a great substitute.
  2. Let a sink or tworunvery slow. A drip on the cold side works well, especially on the north side of your home. Water is cheaper than a broken pipe!  
  3. Leave cabinets under bathroom sinks open to let some warm air circulate.
  4. Please turn off thoseyard sprinkler systemsfor everyone’s safety! 
  5. To report any sprinkler systems running during freezing weather, call Southlake Water Utilities24 hourline at 817-748-8082 to report! 
  6. Bring your pets inside!
  7. Check your fire protection systems to verify pipes are insulated and the heaters are plugged in and working properly.
  8. Verify swimming pool pumps are winterized or running.

Winter Weather Preparedness 

To stay updated on weather alerts, please make sure you are signed up for Alert Southlake. If you’re already signed up, please verify your Alert Southlake contact information. 

As you prepare for anticipated weather events, please remember to prepare your home and vehicle, as well as potential power outages. Make sure to have water and warm clothing or blankets with you if you leave your home. 

Use the infographic below for guidance. 

Items to Have in Preparation for Winter Weather

It is important for all of us to stay safe during potential winter weather. Please be safe and stay up to date on weather conditions. Stay safe Southlake! 

Winter Weather Update

UPDATE 6:30 am 1/16/2018: the National Weather Service has canceled the Winter Weather Advisory.  Temperatures remain very cold.  Drivers are asked to use caution on the roads.

The DFW area, including Southlake, is under a Winter Weather Advisory from 6:00 p.m. Monday night (1/15) until 12:00 pm Tuesday (1/16) afternoon.

According to the Southlake DPS Office of Emergency Management and the National Weather Service in Fort Worth, wintry precipitation is likely across most of North and Central Texas Monday night and Tuesday morning.

If you are planning to travel late this evening or tomorrow morning stay informed. For the latest information around Southlake, visit the Southlake DPS Facebook page, Southlake DPS Twitter, the City of Southlake’s Facebook page, or the City of Southlake’s Twitter page.  For the latest DFW information you can visit the National Weather Service Fort Worth Facebook page or your favorite local news source.

For information about the City’s emergency management operations and ideas about getting informed and getting prepared for hazards that could affect our community, visit CityofSouthlake.com.

 

Preparing for the New Year and cold winter weather

Southlake will be ringing in the New Year with colder temperatures. Forecasts are calling for temperatures in the 20’s with wind chills in the teens on New Year’s Eve and New Year’s Day.

There is a 20 percent chance of winter weather precipitation as well. If winter weather does occur it is forecast to be light and mostly on elevated surfaces.

Understanding Winter Wx_Freezing Rain Infographic MSNWith winter just starting, here are a few tips to keep in mind to help prepare for the colder weather.

Driving

  • If you must travel, choose your route wisely. Avoid known steep hills or inclines.
  • Make sure your vehicle is ready to travel. Check fuel, coolant level, and tire pressure.
  • Slow down and allow plenty of room between you and the vehicle in front of you.
  • Avoid making sharp turns or braking suddenly.
  • If your vehicle starts to skid, gently steer in the direction of the skid to regain control.
  • From a stop, accelerate slowly to get better traction.
  • Sand, kitty litter or cardboard can help you regain traction if you get stuck.
  • Do not pass sanding vehicles.
  • Be sure to have blankets, water, jumper cables, a flashlight, and tow rope in case you get stranded.

Pipes:

  • During cold weather, pipes may freeze, causing water leaks and damage to your home. Protect your home by opening the cabinets under kitchen and bathroom sinks to allow air from your home’s heater to warm the pipes under the sink.
  • Let faucets drip – moving water freezes slower than still water.
  • Insulate outdoor faucets and pipes with insulation or newspaper, and be sure to disconnect and drain hoses from outdoor spigots.
  • Winterize all irrigation systems.

Plants:

  • Protect plants from freezing by covering them with plant-cover fabric, or a light blanket with plastic sheeting on top of it.
  • Be sure to group plants that are in containers together, and near your home. Remember that soil in containers can get just as cold as the air temperature, and cause the roots to freeze, even if the above-surface leaves survive.

Pets

  • Make sure pets have a warm dry place to stay.
  • Give them plenty of water and food.

Stay up-to-date with winter weather in Southlake by following Southlake Emergency Management on Southlake DPS Facebook and Twitter.

More Winter Weather on the Way

Snow and ice cover Southlake streets.

Snow and ice cover Southlake streets.

UPDATE 3/5 12:30 p.m. The Planning and Zoning meeting will take place tonight as scheduled.  The meeting starts at 6:30 p.m. in the Council chamber.  Here is the link to the agenda: http://bit.ly/1EQTvob

UPDATE: 3/5 11:30 a.m. The roads are slowly improving as the temperature rises and the snow melts.  Southlake DPS advises drivers to be cautious especially in shady areas.  All City of Southlake offices will open at noon.

UPDATE 3/5 6:55 a.m. Southlake sand trucks are coating the streets, bridges and overpasses.  If you are outside, please give the trucks plenty room so that workers can safely do their jobs.

UPDATE 3/5 6:15 a.m.  Because of inclement weather, the City of Southlake offices will open at noon today.  Southlake DPS advises that the roads are packed with snow and ice.  They ask drivers to stay off the roads unless absolutely necessary.

Republic Services has advised the City that all collection activities for today, 3/5, are canceled.  Services for commercial businesses will resume tomorrow (3/6) and residential services will resume on the next scheduled collection day.

UPDATE 10:05 p.m.  City of Southlake sand trucks are on the streets sanding bridges and overpasses.  Reports from the road crews say driving conditions are deteriorating quickly.  Drivers are urged to stay off the roads.

UPDATE 9:05 p.m. The bridges are starting to become icy especially over bridges and overpasses.  TxDOT has been notified.  Watch for more updates as the weather and travel conditions change throughout the night and into the morning drive time.

UPDATE 6:20 p.m. Republic Services has notified the City that crews will be delayed Thursday, 3/5 due to weather.  Republic’s plan is to start commercial collection at 9:00 a.m. and residential collection at 10:00 a.m.  Republic will be re-assessing the roads in the morning to see if further changes are required.

Another round of winter weather is eminent. At this time we are expecting winter weather to begin impacting the Southlake area after 6 p.m. At least one to three inches of sleet or snow is expected with most of the accumulation is expected overnight. Please be careful if you need to travel this evening, but especially during the morning commute when road conditions are expected to be icy.

The City of Southlake has received the following forecast from the National Weather Service. Please keep in mind that this forecast is for North and Central Texas.

Winter precipitation and travel impacts are likely across North and Central Texas late this afternoon, tonight, and especially Thursday morning. Sleet and snow will be the primary precipitation type, with some areas of freezing rain occurring as well.

  • Confidence on exact amounts/impacts is increasing as the system gets closer and closer to the area.
  • Precipitation expected in three main waves
  • Rain continues for all of the area through the afternoon.
  • Wintry mix moves from the northwest to the southeast this afternoon and tonight
  • One last band of enhanced sleet or snow during the evening/overnight hours
  • There will likely be a narrow band tonight where some locations receive multiple inches of sleet.
  • There is low confidence in forecasting the exact location of this band
  • Actual front is in the area now. Temperatures will begin to fall below 32 degrees throughout the afternoon (see next slide for timing). Winds will be strong, from the north at over 20 mph.
  • The greatest travel impacts from this event will likely occur during the morning hours on Thursday

As cold air continues to surge southward Wednesday, rain will mix with and change to sleet from northwest to southeast: 

  • Northwestern counties between Noon and 4 pm Wednesday
  • DFW Metroplex & I-20 to I-30 corridor between 4 pm and 8 pm;
  • Waco/Temple/Killeen & much of Central Texas, south of I-20, between 8pm and 2 am

For the most up to date information on the weather, please visit the National Weather Service Fort Worth/Dallas

Reports indicate Southlake may have received up to five inches of snow.

Reports indicate Southlake may have received up to five inches of snow.

Inclement Weather Update: Full List of City Closures

Exactly two months after a winter storm caused problems in DFW, Mother Nature has struck again. The morning storm brought freezing temperatures and left both snow and ice on the roads—causing a slow commute.

Southlake Public Works crews have been monitoring conditions throughout the day. As of 3 p.m. today, crews have put out more than 50 tons of sand on Southlake’s streets in an effort to increase traction and melt ice. Crews will continue to monitor road conditions throughout the evening and tomorrow and respond as needed.

Southlake Police Department has been busy as well. Officers have responded to more than 60 minor accidents so far today. Drivers are asked to remain cautious on roads especially on overpasses, bridges, roundabouts, and when turning.

With the exception of the Planning & Zoning Commission meeting to be held as scheduled—with work session starting at 5:30 p.m., all other activities have been canceled.

Here is a complete list of City cancellations and closures for 2/6:

  • Bob Jones Nature Center: closed
  • Southlake Public Library: closing today at 5 p.m.
  • Southlake Tennis Center: closed
  • Southlake Senior Center: closed
  • All Parks & Recreation programs are cancelled
  • Tax Aide Services will end at 5 p.m.
  • Fire Department CERT class is cancelled

Due to temperatures in the upper teens and lower 20s the rest of today, tonight, and tomorrow the snow and ice is expected to remain on roads until late morning or early afternoon. Drivers should use caution and watch for ice patches tomorrow morning on bridges, overpasses and on neighborhood streets.

The City of Southlake will continue to monitor conditions throughout the tonight and tomorrow. For the latest updates on inclement weather, visit www.CityofSouthlake.com and www.MySouthlakeNews.com, as well as our Facebook and Twitter pages.

For more information on how to be prepared in winter weather, please visit the City’s Office of Emergency Management webpage.