Sunday, June 20, 2021

Q&A with Jeff Paul, Who’s Celebrating 38 Years of Service

Meet Cpl. Jeff Paul. He has served on the police force for the City of Southlake for 38 years. We had to ask, what’s the secret to his success?


1.What have you learned about yourself professionally during your time at Southlake?

I’ve learned that I have the ability to be a true professional with the opportunities that Southlake has given me for career development and other training on ethics in the workplace. I’ve learned that I am quite capable of owning my mistakes and I can move on, learning from the mistakes. None of us are perfect, but I know the end game.


2. What have you learned about the City during your tenure here?

The City has a lot more history to it than most people realize. The City was incorporated in 1956 but the area’s history, what now is Southlake, started decades before that. The City has grown from a rural, farming and ranching community of 2,800 when I started, to this modern city that has attracted large, major corporations to its portfolio of businesses with a population of over 32,000 – having started out as a “General Law” city and eventually becoming a “Home Rule” city with a city charter. Southlake has high standards for development which has contributed to it being the crown jewel among cities in Tarrant County.


3. Why do you like working for Southlake?

The City is run as a well-oiled machine. This makes it a great place to work. With over 500 employees, it still feels like family. Employees work together well with the common goal of taking care of the citizens by providing professional services that are expected in this community. I can say from personal experience, that the Police Department and Human Resources has supported me during very personal times in my life as an employee.


4. If you had advice for new employees what would that be?

Know the City’s core values and understand why they exist. Understand that you work for the citizens of Southlake and it is a privilege to work here. You should come to work each day with that in mind in order for you to be successful. Take advantage of training opportunities, as the City provides ample opportunity for career development at the City’s expense.


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Public Works Employee Spotlight: Alex Stroud

Every team has a great leader, and in the Public Works Department, one of those leaders is Alex Stroud.

In February, Stroud received the Director’s Award for Public Works as part of Employee Appreciation Week.

Stroud has served as a drainage crew leader in Public Works for over two years.

He maintains the public flow of stormwater throughout the City’s creeks, ditches and commercial structures, which helps protect residents and businesses from property damage caused by obstructed or damaged infrastructure and flooding.

He also investigates and manages customers concerns and drainage requests, as well as schedules and oversees in-house, routine and emergency maintenance projects.

Although his role is predominantly behind the scenes, Stroud keeps an ear out in the community with his outreach efforts.

He works with the Public Works Drainage Committee to gather data to find and craft solutions to resolve the most complex drainage issues the City faces.

“I frequently work with HOAs, residents, contractors, developers and engineers to find solutions that work for all parties fiscally and ethically in a way that best represents the values of our organization,” Stroud said.

Not only is Stroud dedicated to providing the community with world-class customer service, but he is also committed to his team.

“I’m always working to promote a positive and productive work atmosphere for our teams,” Stroud said. “I work to secure continuity of operation in our department by developing our operators and maintenance techs by making sure they receive adequate training opportunities on machinery and with administrative tasks and responsibilities.”

Stroud also revisits the crew’s job sites during the day to help move projects forward.

“If we’re shorthanded, I jump in to help,” he said.Apart from serving the community and leading the team, Stroud is proud to serve our community.

“There are so many factors and challenges involved in solving and rectifying stormwater drainage issues, and it’s personally very gratifying to meet the challenges along the journey. It’s rewarding for me when we leave residents thankful and happy with our service,” he said.