Privacy Policy

This Privacy Policy applies to personal information, as defined herein, collected through this website and any other website that is branded by the City of Southlake.

The City of Southlake does not sell or rent personally identifiable information. Please be aware that when you provide information to any government entity, however, that information may be subject to the Texas Public Information Act and applicable federal legislation. Information about the Texas Public Information Act is available from the Office of the Attorney General. Each governmental body must be contacted directly about the records they keep and their use of personally identifiable information.

The MySouthlakeNews website utilizes server logs and log analysis tools to create summary statistics about website usage. The summary statistics are used for purposes, including but not limited to, assessing what information is of most interest to users, determining technical design specifications, and identifying system performance or problem areas.

For online government transactions conducted on the MySouthlakeNews website, you will be asked to enter certain information about yourself and/or the organization with which you are affiliated. The specifics of this information will vary as required by the type of transaction and the governmental body involved. In each case, the information requested will include the same information that would be requested if you performed the identical transaction in person rather than online. An indication of whether your disclosure of such information is mandatory or optional will be provided whenever personal information is requested on this site. Information collected in the course of the transaction is used for the following purposes:

  • To conduct online transactions with the appropriate government entities (e.g., the payment of a fee or the updating of contact information for internal use);
  • To send a transaction confirmation email;
  • To provide information about Southlake related events and activities, new products, new services, or special promotions we may offer.

The City of Southlake may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. The City of Southlake fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful.

Information you provide on surveys and promotions on our website will be used for internal marketing purposes. We may also use this information to notify you of new services.

The MySouthlakeNews website may contain links to third-party websites on the internet. Any information you submit on these third-party websites will be subject to the website terms and privacy policies of those websites.

Terms of Use

The City of Southlake believes in protecting the privacy of its visitors and registered businesses. This Privacy Policy discloses our privacy practices that govern our use of visitors’ personal information. Please read and review these terms of use before using or disclosing information to this website. Personal data that you provide will be handled in accordance with our Privacy Policy.

Personal Information

We may collect and use personal information. Personal information is information that could reasonably be used to identify you, such as your name, address, email address, and other non-public information that is associated with that information. The City of Southlake will only collect personal information that you voluntarily provide and information that is readily available through a business website.

Personal information that you provide may be used or stored for administrative and technical purposes, marketing research, compliance with laws and regulations governing our industry, and other purposes. We carefully try to limit the use and collection of information to only what is necessary to conduct our business and provide superior service.

Contacts & Information

The City of Southlake and our affiliates regularly contact businesses and contacts by email to notify them about news and surveys; to respond to questions or comments; and to provide information on events, programs, and services. If you do not wish to receive notice from us, you may unsubscribe to MySouthlakeNews by following the instructions in any such e-mail notice.

Non-Personal & General Information

We may collect certain information through the use of technology that helps us identify usage within our website. The data collected in this manner does not identify visitors personally, but provides us with information that we use to analyze how visitors use our website such as the number of visitors to our website, the pages of our website that are visited most often, and the browser and domain name being used to access our website. This information helps us to improve our website and better meet your needs.

We may use browser cookies in connection with the operation of our website. A cookie is a small amount of data with a unique identifier deposited by our website on your hard drive. Cookies enable us to customize features and personalize your experience on our website. You can manage cookies through your web browser’s option settings by setting your preferences to accept or restrict all cookies. We may also use similar technologies that serve similar purposes. For example, we may use web beacons, or other tracking technology, to track movement on our website. By accessing the website you are consenting to the use of these technologies.

Links to other websites

MySouthlakeNews provides links to websites maintained by other organizations and businesses. We have no control over linked websites. These websites may send their own cookies to users, collect data, solicit personal information, or contain information that you may find inappropriate or offensive. We are not responsible or liable for the information collection practices or content of linked websites. We recommend that you review the privacy policies for all websites you visit.


While the City of Southlake strives to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of your personal information, we cannot guarantee the security of any information you may disclose via our website. All information you provide is submitted at your own risk.

Children & Parents

This website is not intended for children under the age of 13. The City of Southlake will not knowingly collect information from website visitors in this age group without permission of the child’s parent or legal guardian. If your child has submitted personal information and you would like to request that such information be removed, please contact us at (817) 748-8039 and the City will use reasonable efforts to comply with your request. We encourage parents to talk to their children about their use of the Internet and the information they disclose to websites.


The materials in this website are provided “AS IS” and “AS AVAILABLE” for your use and without warranties of any kind either express or implied, unless such warranties are legally incapable of exclusion. To the fullest extent permissible pursuant to the applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the functions contained in the materials on this website are or shall remain uninterrupted or error-free; that defects will be corrected; or that this website, any electronic communication, or the servers used in connection with this website are free of any viruses or other harmful components. We do not warrant or make any representations regarding the use or the results of the use of the materials on this website regarding correctness, accuracy, reliability, or otherwise.

We expressly disclaim any responsibility for the accuracy, content, or availability of information found on websites that link to or from MySouthlakeNews’ website. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party website that links to or from any MySouthlakeNews website or third-party content on our website. We do not endorse any of the services or merchandise, nor have we taken any steps to confirm the accuracy or reliability of any information or content contained in such third-party websites. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against us with respect to such websites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any third parties.

Your Consent to This Agreement

By accessing our website, you agree to the terms of this Privacy Policy. If we change our Privacy Policy, the updated policy will be posted on this website. Please check for updates to our policy before you provide any personally identifiable information. This Privacy Policy and terms of use was last updated in April 2024.

If you have any questions or concerns about our Privacy Policy or terms of use, please contact us by sending us a message to the following email address:

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