Ryan McGrail, the recreation manager for the Community Services Department, was awarded the Director’s Award last month when the City celebrated Employee Appreciation Week.

The Director’s Award is given to an outstanding individual who embodies excellence in a department. Ryan is this year's winner because of his phenomenal work leading his team during unprecedented times.

Ryan McGrail has been with the City for over 20 years and manages an innovative team responsible for Fitness and Performance, Aquatics, Membership Services, Guest Services, Programs, and Athletics. Throughout the last year, Ryan and his team have been quick to adapt to continue providing the Southlake community with top recreational services. He is welcoming to all community members, a great mentor to staff, and always keeps customer service top of mind.

“Ryan’s commitment to meeting expectations and making sure the job is done right is just really second to none. He is one of those guys who has 'it.' He has the ability and mental stamina to see that everything gets taken care of and meets expectations. That is what makes him extraordinary," stated Community Services Director Chris Tribble. When asked to describe Ryan in one word, Chris responded that McGrail is “reliable.”

Congratulations on your well-deserved recognition, Ryan! Make sure to say hello to Ryan next time you visit Champions Club at The Marq Southlake.