Friday, September 22, 2023

Citizen Satisfaction Survey Results – What You Said

The results for the 2015 City of Southlake Citizen Satisfaction Survey are in. The good news, many of you are very satisfied with City services and Southlake’s quality of life.

More than 98% of you say that life in Southlake is either excellent, very good, or good.

“This is our eighth survey, and we are always appreciative of the thoughtful and honest feedback,” said City Manager Shana Yelverton. “The results are put to work by the Council and City Staff to refine our department work plans and plan for the future. What we learn and then put into action is an important part of our business strategy.”

Many residents are also satisfied with the City’s goal of achieving the highest standards of safety and security, with 88% of respondents saying it is either very good or excellent.
What isn’t satisfactory for many is construction-related traffic congestion.

One survey respondent said: “Major traffic issues need to be aggressively addressed such as Davis Blvd, 1709 and Continental.”

With many of the projects, such as the widening of Randol Mill (FM 1938) which includes the addition of dual turn lanes at the Southlake Boulevard intersection, there is an end in sight. “It is our hope by the end of this summer that intersection should be completed.” former Public Works Director Bob Price said at the February 16, 2016 Council meeting.

Residents also want to see more sidewalks and bicycle paths in the City, with one person commenting: “There should more of an ability to connect without getting into our cars. Even neighborhoods should have sidewalks.”

Yelverton says the survey results, especially the areas of opportunity, are a priority for the Council and city staff. “Our mission statement states that we provide municipal services that support the highest quality of life for residents, businesses and visitors. We intend to live up to that standard in every area.”

The survey results and statistical data were compiled and provided by the City’s longtime survey partner Decision Analyst.  The survey was conducted using the convenience sample process.  This type of sampling method, which is commonly used in these types of surveys, was used for the 2015 Southlake Citizen Satisfaction survey so the City could allocate its budget dollars toward research and could reflect the spirit of the democratic process, so any Southlake resident could participate.

When it closed in December, 673 residents had completed the survey resulting in a confidence level of 95%. Decision Analyst says that if the survey were conducted 100 times; the survey data would be within +/-3.5% of the true percentage for the entire population of Southlake residents.

Keep up with the latest city news on, and on the City’s Facebook page.  For complete survey results please visit and click on survey results.




Seize Your Moment at The Marq: New Community Center Opens!

Although it’s been 18 years in the making, it took just a little over a year to come to fruition since the groundbreaking ceremony September 27, 2014. With much fanfare and a big crowd, phase one of The Marq opened to the public December 12.

TheMarqFirePlaceMSNAdorned with balloons, holiday décor and a sixteen – foot Christmas tree in the lobby, The Marq Southlake welcomed residents and visitors with an open house and free tours of the 23,000 square foot facility. Vendors were setup in the ballroom to help brides envision the space for a wedding; food trucks lined up along the promenade serving barbecue, pizza and cupcakes; and Southlake Community Band entertained guests with a concert at Aria outdoor amphitheater.

Inside, the facility itself was the main attraction. Officially known as Legends Hall, it encompasses the Senior Activity Center, ballroom, multi-purpose conference and meeting spaces, a lounge and catering kitchen.

The new Senior Activity Center was bustling as people navigated through its fitness center, game room (complete with a pool table), library, and café-style seating area and kitchen. The large, open foyer features couches and comfy chairs, a two-sided fireplace, flat screen televisions and computer work stations. A classroom for seniors is located on the other side of Legends Hall.

Another popular spot was Traditions Ballroom, complete with a built-in dance floor, stage and professional catering kitchen. In addition to hosting weddings, the space will be used for weekly senior luncheons and available to rent for private parties and corporate events. Next door is the Club Lounge, a smaller event space available for rental with a bar, banquette seating, and flat screen televisions – making it ideal for a bridal shower or game-watching party.

Accessible from the Senior Activity Center, Club Lounge and Traditions Ballroom is the expansive covered outdoor terrace overlooking the amphitheater, where guests may relax in seating areas or gather around the large fire pit.

Also wanting to attract the business community, there are three Legacy Meeting Rooms available for rental that can accommodate up to 147 people each. Southlake residents, businesses and non-profit organizations receive a 20% discount off room rental fees.

“We’re so pleased to have The Marq Southlake open” said Chris Tribble, Director of Community Services. “Legends Hall will provide the community with a great space to use for both private and corporate events. And, in their new home, the Senior Center will begin expanding programming for their members. With Phase 1 complete, we’re looking forward to getting started on the Phase 2 Champions Club.”

Although this significant milestone has been reached (on schedule), everyone is already looking ahead to phase two of The Marq, which will add an 84,000 square foot sports and fitness center known as the Champions Club. Approved by voters in May, design for phase two is underway and construction is scheduled to begin fall 2016.

When complete, The Marq will be the city’s largest public facility at 105,000 square feet, as well as the most expensive with the current planned budget at $47M. It is important to note there will be no increase in taxes to construct or operate the facility.

The Marq is located at 285 Shady Oaks Drive in the southwest corner of Bicentennial Park. Hours of operation are Monday-Friday 9AM-6PM and Saturday 9AM-3PM. The Marq is closed Sunday unless booked for a special event. For more information, call 817-748-8900 or visit www.TheMarqSouthlake.


Possible Increase in Aircraft Noise over Southlake due to Strong West Wind Flow

1535x1035 DFW Airport

The City of Southlake has received the following information from the DFW Noise Compatibility Office:

The National Weather Service is forecasting strong west winds this weekend.

West wind flow will occur from about 12AM Sunday morning, 13 December, through about 9AM Monday morning, 14 December.

Two periods of west cross winds exceeding 20mph may occur. The first will be from about 12AM to about 3AM Sunday when winds are predicted to reach 21mph. West wind velocities will increase again to as much as 31mph from about 11AM to about 6PM Sunday.

It is likely that the diagonal runways, 13R/31L and/or 13L/31R, will be required for aircraft departures and/or recoveries during periods when west cross winds velocities are highest.

The FAA and DFW have collaborated to use the diagonal runways as little as safely possible.

Ultimately safety of a flight, including the runway used, is the responsibility of each aircraft plane commander, the person best equipped to determine when a crosswind velocity is unacceptable.

More information about the response to high velocity west cross winds is available on DFW’s website at the link under “High Velocity West Winds”:

We encourage citizens with inquiries or complaints to contact us. The web address for the Noise Office is The telephone Hotline, 972-973-3192, is manned 24/7. Follow-up response calls or emails will be provided when requested.

Blue Pomegranate Gallery Celebrates Grand Opening Event in Southlake

The press and public are invited to the grand opening of Blue Pomegranate Gallery on December 10, 2015 for an introduction to our unique brand of uplifting original artwork from American artists, with an emphasis on local art.
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This grand opening celebration event will take place at Blue Pomegranate Gallery, 1236 Prospect Street, Southlake, between 5:00pm and 9:00pm. Desserts and beverages will be available to all guests.

Representing more than 100 local and national artists, sculptors and jewelers, Blue Pomegranate Gallery carries unique American handmade fine art, fine crafts, sculpture, jewelry, ornaments, wearables, garden art and gifts.

Blue Pomegranate Gallery is open Monday through Saturday from 10:00am to 7:00pm and Sunday from 12:00pm to 5:00pm.

Blue Pomegranate Gallery was founded in 2001 by two Nebraska artists.

PastedGraphic-2In 2009, one of those artists, Sondra Gerber, became sole owner and began to focus on quality, American handmade, original artwork and gifts that are created in the artists’ studios, with an emphasis on local and regional art.

Over the past 15 years, Blue Pomegranate has continued to grow in notoriety, quality and sales in Omaha, Nebraska, where Gerber and her husband, Jason, call home.

The Gerbers are excited to share their dream and vision of American handmade Fine Art and Gifts with Texas!


The above press release was provided to My Southlake New via Blue Pomegranate Gallery.

Options for Obtaining a Passport in Tarrant County

Us-passportThe City of Southlake continues to receive a high volume of calls for the Passport Office, which used to be housed in Southlake Town Hall until this past September.

For this reason the City of Southlake has collected the most important information for obtaining a passport in Tarrant County.

Listed below are alternative options for obtaining a passport.

If you would like to learn more about how to apply for a passport in Tarrant County, visit Travel.State.Gov.

To find nearest location enter your zip code at Iafdb.Travel.State.Gov, or call The National Passport Information Center at 1-877-487-2778 to schedule an appointment.

The list below contains the passport acceptance facilities most conveniently located to zip code 76092, the closest locations for Southlake residents.

Facility Name Street Address City State ZIP Code Public Phone

Expected Tree Trimming near Power Lines from Oncor

tmp_1960_3-14-2013_125516_Specialists under contract with Oncor will be in your neighborhood pruning trees and removing vegetation a safe distance from the power lines.

Trees growing too close to power lines can cause damage to Oncor facilities and interrupt service to you and your neighbors.

Oncor’s goal is to provide for the safe and reliable delivery of energy.

If you are not home on the day of the work, we will proceed in a professional manner with any pruning and clean-up.

If you have questions concerning the work, please call (800) 518-2375 to speak to an Oncor representative.

Thank you for your cooperation! For more information, visit

City Offices to be Closed for Thanksgiving Holiday

In observance of the Thanksgiving holiday, City of Southlake offices will be closed on Thursday, 11/26 and Friday, 11/27. The Southlake Public Library will also be closed on Saturday, November 28. City offices will reopen on Monday, November 30 at 8:00 AM.

As a result of the holiday, garbage and recycling services will be delayed by one day:

  • Thursday collections will be picked up on Friday, November 27.
  • Friday collections will be picked up on Saturday, November 28.

Emergency services are not affected by the holiday.

Annual Leaf Recycling Program, 2015

Fall has arrived and the chilly weather is soon to begin. This time of year is also the opportunity for Southlake residents to participate in the City’s annual Leaf Recycling Program. The City of Southlake and Republic Services are pleased to offer curbside leaf recycling for Southlake residents. The leaf recycling program gives citizens the opportunity to place their bagged leaves on the curb and have them picked up for recycling rather than ending up in the landfill.

To participate in the program, residents are asked to place their bagged leaves at the curb no later than 7:00 a.m. on the following collection days:

  • Wednesday, November 18, 2015
  • Wednesday, December 2, 2015
  • Wednesday, December 16, 2015
  • Wednesday, January 13, 2016

Residents may bag their leaves using any type of bag. Bagged leaves must also be physically separated from other solid waste at the curb.

The City’s Leaf Recycling Program aims to reduce the amount of valuable landfill space that is used up by yard waste, an activity that in the long-term, removes nutrients from the environment and costs residents more in increased taxes and service fees. A more environmentally friendly disposal option is to recycle leaves and reuse their valuable organic nutrients in landscaped areas. Since the program’s inception, Southlake residents have bagged and recycled more than 1900 tons of leaves.

For more information about the City’s Leaf Recycling Program, please visit the City’s garbage and recycling programs webpage.

The Perfect Mix of Merry and Bright: Celebrate a Season Full of Festive Activities during Home for the Holidays in Southlake

From glittering holiday light displays to spectacular seasonal shopping, Southlake, Texas, is the perfect destination for holiday cheer! The beginning of Home for the Holidays, a season-long celebration of Christmas, has been the unofficial start to the holiday season in Southlake for more than 13 years. As a resource for all of the holiday happenings, the City of Southlake Economic Development and Tourism Department has once again launched to help residents and visitors make plans for a fun-filled holiday season.

H4HBellA month full of seasonal events and activities kicks off on Saturday, November 21, from 4:30 p.m. to 8:30 p.m. in Southlake Town Square with the Annual Tree Lighting Celebration sponsored by Baylor Regional Medical Center at Grapevine. This community event features the Mayor’s illumination of all the holiday lights on Town Square buildings, trees, and the magnificent holiday tree in front of Town Hall followed by a surprise show.   In the spirit of giving, event attendees are encouraged to bring a canned food item to kick off Christmas is for Children at the Police and Fire booth in front of Town Hall.  Guests at the event will enjoy a four-lane snow hill, snow man building, horse-drawn carriage rides, holiday crafts, complimentary photos with Santa, and holiday treats. Holiday entertainment will be provided by the Southlake Community Band and Southlake school choirs on stages in Family and Frank E. Cornish IV Parks. With free parking and free admission, this cheerful launch of the holiday season should be top on your holiday to do list.

Although the Annual Tree Lighting is only one night, Home for the Holidays spans the entire season with many more festive activities in Southlake. The holidays would not be complete without a visit with Santa. Guests may stop by Santa’s Village at Family Park in Southlake Town Square to have pictures taken with Santa or to simply drop off Christmas wish letters at the Village Post Office.

Tour the beautifully decorated Southlake Town Square in vintage fashion by horse-drawn carriage. Workhorse Ranch and Old Tyme Carriage Co. will once again provide carriage rides to Town Square visitors on Friday, Saturday and Sunday evenings through Christmas Eve.

The Holiday Concierge in Southlake Town Square can help guests stay organized during the rush of the holiday season. Located between the Boardroom Salon for Men and Barse Jewelry, this service assists guests in browsing movie showtimes, buying gift cards, checking restaurant menus, getting directions and information about stores, and making dinner reservations.

With more than 130 stores in Southlake Town Square alone, as well as many other popular retailers in Shops of Southlake, Southlake Corners and Gateway Plaza, shoppers will find a variety of options for completing their holiday shopping list. Shoppers can even keep track of Black Friday hours and locations to find the best holiday buys this season.

There are plenty of activities for children and families to get into the holiday spirit. Holiday Break Camp Mania offers three different opportunities for children to have a fun and safe environment to enjoy arts and craft activities, field trips and plenty of play time. Children can enjoy two opportunities to have Breakfast with Santa and share their wish list with him, as well as make holiday crafts. With two chances to hear Christmas stories read aloud during Story Time at the Station and Story Time with Mrs. Claus, holiday cookie decorating in Town Hall, and a New Year’s celebration during Noon Year’s Eve Party, there is no shortage of family activities in Southlake this holiday season.

The holiday season is also a time for giving back. The Southlake Fire and Police Departments are once again participating in a Toy & Food Drive. The goal of Christmas is for Children is to help families who otherwise would not have a holiday celebration by fulfilling children’s Christmas wish lists. You can help by bringing a new unwrapped toy, clothing items or non-perishable food to a designated drop-off location. Volunteers are also needed for Toy & Food Basket Assembly.

Visitors and residents are invited to attend two municipal open houses. The Marq Grand Opening on December 12 will offer guests the chance to see Southlake’s newest community facility while enjoying refreshments and holiday music, and the first annual Library Open House on December 19 will offer crafts, activities, food and more, with a special guest appearance by the Dallas Christmas Carolers.

Hilton Southlake Town Square is the ideal location for out-of-town guests to stay throughout the holiday season. Located in the middle of all of the seasonal excitement, Hilton Southlake also offers event space for holiday parties and catering from Copeland’s of New Orleans, including famous Cajun Fried Turkeys.

This holiday season, make Southlake your Home for the Holidays! For additional details, including dates and times for all of the exciting seasonal activities, visit the website  or call (817) 748-8019. Businesses and community organizations may submit information for posting to