Friday, August 19, 2022

City of Southlake Boil Water Notice Lifted

On February 16, 2021, the Texas Commission on Environmental Quality (TCEQ) required the City of Southlake public water system, PWS ID 2200075, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.  

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 21, 2021. 

If you have questions concerning this matter, you may contact the Southlake Water Utilities (SWU) at 817-748-8051 or by email at 

Below is a list of recommendations for bringing your home back online. Please visit for more information on the winter storm recovery.

Our teams have been working all week to assist with water shut offs for homes and businesses experiencing water line breaks, and we will continue to help as needed. If you need assistance, please call Southlake Water Utilities at (817) 748-8051.


Post-Boil Notice Water System Guidance

  • If you have shut off water service at the shut off valve or meter, please turn it back on.
  • Turn on both the hot and cold water at each sink, tub and shower to remove trapped air in the lines.
  • Run water at each faucet for about five minutes and until it is clear if it appears cloudy or discolored. We also recommend clearing out your water faucet screens.
  • Run water through your refrigerator water dispenser until it is clear or change the filter.
  • Ice from automatic ice dispensers should be emptied for a full 24 hours. This ice should not be consumed.
  • Run your dishwasher for a full cycle completely empty.
  • Discard water used in humidifiers, CPAP machines and other devices with water reservoirs and rinse with clean water.
  • Change any in-line water filters you have in your home.
  • Close all faucets and check your water meter to see if it is reading water flow. If it is, you may have a leak. Read more information on what to do if you think you have a leak.
  • Still having issues? Contact Southlake Water Utilities at 817-748-8051 or by email

We appreciate all your patience this week. We know it has been tough for everyone.


En el 16 de febrero de 2021 la Comisión de Calidad Ambiental de Tejas (TCEQ) requirió que el sistema público de agua de la ciudad de Southlake, PWS ID 2200075, emitiera un Aviso de Hervir Agua para informar el publico, individuos o empleados que debido a condiciones que ocurrieron recientemente en el sistema público de agua, debía ser hervida antes de que se usara como agua potable o de consumo humano.

El sistema público de agua ha tomado las medidas correctivas necesarias para restaurar la calidad del agua distribuida por el sistema público de agua utilizada como agua potable o de consumo humano y ha demonstrado a TCEQ los resultados de pruebas de laboratorio que indican que el agua ya no requiere hervir antes de usarse a partir del 21 de febrero de 2021.

Si usted tiene preguntas sobre este asunto, puede communicarse con Servicios Públicos de Agua de Southlake (SWU) al (817) 748-8051 o por correo electrónico a

Tenemos una lista de recomendaciones para que pueda establacer su servicio de agua. Visite para obtener más información sobre la recuperación de la tormenta de invierno.

Nuestros equipos han estado trabajando toda la semana para ayudar con el servicio de agua en hogares y negocios que han tenido sus líneas de agua rotas, y continuaremos ayudando sea necesario. Si necesita ayuda, llame a Southlake Water Utilities al (817) 748-8051.

Guía del sistema de agua despues del Aviso de Hervir Agua:

  • Si ha cerrado el servicio de agua en la válvula o en el medidor, vuelva a encenderlo.
  • Abra el agua fría y caliente en cada lavabo, bañera y ducha para eliminar el aire atrapado en las líneas.
  • Si su agua parece estar turbia o descolorida, deje correr el agua en cada grifo durante aproximadamente 5 minutos hasta que este clara. Tambien recomendamos limpiar las rejillas de su grifo de agua.
  • Deje correr agua a través del dispensador de agua del refrigerador hasta que se aclare o cambie el filtro.
  • El hielo de los dispensadores automáticos debe vaciarse durante 24 horas completas. Este hielo no debe consumirse.
  • Haga funcionar su lavavajillas durante un ciclo completo completamente vacío.
  • Deseche el agua utilizada en humidificadores, máquinas CPAP y otros dispositivos con depósitos de agua y enjuague con agua limpia.
  • Cambie los filtros de agua en línea que tenga en su hogar.
  • Cierre todos los grifos y revise su medidor de agua. Si el medidor sigue dejando correr agua, es posible que tenga una fuga. Visite,, para obtener mas instrucciones.
  • ¿Sigues teniendo problemas? Comuníquese con Southlake Water Utilities al 817-748-8051 o por correo electrónico a

Agradecemos toda su paciencia esta semana. Sabemos que ha sido difícil para todos.

Boil Water Notice Update

Because of the current challenges obtaining water from our water supplier, the City of Fort Worth, Southlake’s water system pressure has dropped significantly and our tanks are dry. If you are able to get water from the tap, it must be boiled. Keep in mind that Southlake’s system has been configured by our operators to begin receiving water as soon as it arrives at our point of entry. Additional work will be required before the system can be placed back into service, but please know that crews in Fort Worth and here in Southlake are working very hard and are optimistic that we can re-establish service soon.

“Fort Worth is working to get its system back online, and while this is taking place, Southlake is not receiving new water from Fort Worth,” said Public Works Director Rob Cohen. “The City of Southlake buys treated water from the City of Fort Worth and has set up our system to receive and distribute it.”

Cohen added, “Southlake’s system has been configured by our operators to begin receiving water as soon as water arrives at our point of entry.  Additional work will be required before the system can be placed back into service. This work will occur after our water tanks are at a sufficient capacity.  Air will need to be purged from the system before it is re-pressurized.  We’ll need to flush the system and then perform mandatory TCEQ water quality testing before.”

The Fire Department has brought in alternative water sources to help with firefighting capabilities. While water is still available the City is asking people to conserve until further notice and to use bottled water for all essential consumption. If you are using water from the tap, it must be boiled. Residents are also asked to stop taking showers and using household appliances requiring water.

Look for updates on, the City’s Facebook page, and the DPS Facebook page.

Southlake Under Boil Water Notice

Update 3:30 p.m., February 19 – The City of Southlake remains in a boil water notice until further announcement. The City of Southlake is aware that the City of Fort Worth (Southlake’s water supplier) has rescinded their boil water notice for north Fort Worth. Southlake is required to complete its own testing before our boil water notice can be lifted. We are working through that testing process currently. We will issue notification once the boil water notice is no longer necessary.

Due to difficulties obtaining water from our water supplier (City of Fort Worth) and subsequent loss of water pressure in Southlake’s system, the Texas Commission on Environmental Quality requires the City of Southlake PWS 2200075, to notify water customers that they should boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.).


Children, seniors, and people with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.


To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use. The water should be brought to a vigorous rolling boil and continued to be boiled for at least two minutes.


In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.


Once the boil water notice is no longer in effect, the City will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice. Please share this information with all the other people who drink this water.


If you have questions concerning this matter, contact the water utility at 817-748-8051, or (817) 751-1397, or by email at


Please note that another notice will be issued when boiling water is no longer required.