Friday, September 24, 2021

Citizen Satisfaction Survey Results – What You Said

The results for the 2015 City of Southlake Citizen Satisfaction Survey are in. The good news, many of you are very satisfied with City services and Southlake’s quality of life.

More than 98% of you say that life in Southlake is either excellent, very good, or good.

“This is our eighth survey, and we are always appreciative of the thoughtful and honest feedback,” said City Manager Shana Yelverton. “The results are put to work by the Council and City Staff to refine our department work plans and plan for the future. What we learn and then put into action is an important part of our business strategy.”

Many residents are also satisfied with the City’s goal of achieving the highest standards of safety and security, with 88% of respondents saying it is either very good or excellent.
What isn’t satisfactory for many is construction-related traffic congestion.

One survey respondent said: “Major traffic issues need to be aggressively addressed such as Davis Blvd, 1709 and Continental.”

With many of the projects, such as the widening of Randol Mill (FM 1938) which includes the addition of dual turn lanes at the Southlake Boulevard intersection, there is an end in sight. “It is our hope by the end of this summer that intersection should be completed.” former Public Works Director Bob Price said at the February 16, 2016 Council meeting.

Residents also want to see more sidewalks and bicycle paths in the City, with one person commenting: “There should more of an ability to connect without getting into our cars. Even neighborhoods should have sidewalks.”

Yelverton says the survey results, especially the areas of opportunity, are a priority for the Council and city staff. “Our mission statement states that we provide municipal services that support the highest quality of life for residents, businesses and visitors. We intend to live up to that standard in every area.”

The survey results and statistical data were compiled and provided by the City’s longtime survey partner Decision Analyst.  The survey was conducted using the convenience sample process.  This type of sampling method, which is commonly used in these types of surveys, was used for the 2015 Southlake Citizen Satisfaction survey so the City could allocate its budget dollars toward research and could reflect the spirit of the democratic process, so any Southlake resident could participate.

When it closed in December, 673 residents had completed the survey resulting in a confidence level of 95%. Decision Analyst says that if the survey were conducted 100 times; the survey data would be within +/-3.5% of the true percentage for the entire population of Southlake residents.

Keep up with the latest city news on, and on the City’s Facebook page.  For complete survey results please visit and click on survey results.




2015 Citizen Satisfaction Survey is now online

In order to know what residents are thinking about everything from quality of life and neighborhood safety, to the city website and communication outreach, the City conducts a biennial Citizen Satisfaction Survey.

The survey results are also used by City Council and city staff to analyze the effectiveness, responsiveness and value of City services such as trash and recycling collection and code enforcement.

This year as in past years, the City is using Decision Analyst, an independent, external firm to create survey questions and to promote its scientific validity. To see the results from previous years, please  click here.

To take the 2015 Citizen Satisfaction Survey please click here.

City Hosts Understanding Development Town Hall Forum

On September 29, 2015, The City’s Community Engagement Committee (CEC) hosted the Understanding Development Town Hall Forum.

The evening started with an open house which then lead into a panel discussion featuring Frank Bliss with Cooper and Stebbins,  Paul Spain with Terra Land Management, Ken Baker, Planning and Development Services Senior Director with the City of Southlake and Shannon Hamons, the City’s Economic Development Director.

The panel, moderated by CEC Chairman Craig Rothmeier, touched on a variety of development items including commercial and residential development and what it takes to build in Southlake. They then took questions from the audience.

If you missed the forum it is available below or on the City’s Video on Demand page.  If you have questions regarding development within the City please click here:

Top Ten Things to Know About Your Southlake Fire Department


The citizens of the City of Southlake can be proud to know they live in a great City that looks to the future through strategic planning and adhering to the core values of: Integrity, Innovation, Teamwork, Accountability and Excellence. Each department strives to exceed citizen’s expectations and achieve the highest standards possible in everything they do.

The Southlake Fire Department has set high expectations in how it serves its customers each and every day. Part of our strategy as a transparent agency is to ensure that all citizens and visitors to the City of Southlake are not only confident in the level of safety within our City limits, but are assured that we are good stewards of the finances you provide and the responsibility that you have bestowed upon us. The men and women of the department work hard each day to reach the goals you have set forth through the Citizen’s Survey, council direction and everyday interaction with the public.

Top Ten Things To Know About Your Southlake Fire Department

Rating exceptional


1)    In 1999 the Southlake Fire Department became the first nationally accredited department in the State of Texas. It is currently one of only six accredited municipal Fire Departments in the State. This means your Fire Department provides you with the highest level of service possible.





INspection 2


2)    The Southlake Fire Department has worked to lower your insurance rates. The Insurance Service Organization (ISO) re-evaluated the City’s Personal Protection Classification (PPC) and was reclassified with score of 97.53, which is the highest grade ever given by ISO in the history of the program. This can lower insurance rates by as much as 13% for businesses and 11% for homeowners. Contact your insurance provider for further details.




storm ready


3)    The Southlake Fire Department also maintains the StormReady certification from the National Weather Service. This affirms that the City of Southlake is ready to support you and keep you informed during severe weather events through the City’s Office of Emergency Management.










4)    The Southlake Fire Department has three fire stations strategically located throughout the City in order to maintain the shortest response time possible in the event of an emergency.




Pub Ed


5)    Public Education and Community Outreach is a mainstay of the Southlake Fire Department. We conduct station tours and public education events over a variety of life-safety topics including: CPR, fire safety, personal preparedness, basic first aid and how to protect yourself against the West Nile Virus.








6)    The Office of Emergency (OEM) serves to keep the City at the Advanced Level of Preparedness, which is the highest level achievable in the State of Texas. As a resident or business owner in the City of Southlake, you can be assured that the City is best prepared to respond to and recover from any disaster situation that might impact you.






Renni child carseats




7)    The Southlake Fire Department has three Certified Child Passenger Safety Technicians that have installed nearly 300 child safety seats every year. Proper child safety seat installation is critical because nationally, three out of four child safety seats are installed incorrectly.






Another function of the Fire Department is handling fire investigations and home and business inspections.

INspection 2


8)    There are over 1,500 businesses in the City of Southlake and each year they are all inspected to ensure compliance with fire and life safety regulations. This level of professionalism ensures your safety while enjoying the many amenities that Southlake has to offer.






9)    Southlake has a life-saving rate that is more than twice the national average. Residents have access to the highest level of pre-hospital care available in the State of Texas. This is achieved by staffing mobile intensive care units and fire engines that are equipped to provide advanced life support.



Silver Mission Award



10)    In, 2015 the Southlake Fire Department was awarded the Silver Mission Life Award from the American Heart Association for the level of treatment and the cooperation with local hospitals to ensure fast and effective treatment of heart attack and stroke patients.







We are here to assist you in any way that we can. If you have any questions, comments or would like to discuss any of the information presented here, please don’t hesitate to contact Fire Chief Michael Starr or Deputy Fire Chief Wade Carroll at (817) 748-8106. And as always, thank you for your continued support. The Southlake Fire Department is here to serve you.

Expanding Mobility SPIN Town Hall Forum

Do you have questions about the traffic in Southlake? Do you want to know what the City and its state and regional partners are doing to address this important issue? If the answer is ‘yes’ to any of these questions, then mark your calendars and plan to attend the:

Expanding Mobility SPIN Town Hall Forum
Tuesday, December 9, 2014
6:00-7:00 pm, Open House in Town Hall Lobby
7:00 – 8:30 pm, Panel Discussion in Council Chambers

Come join the City of Southlake, as well as representatives from the Texas Department of Transportation (TxDOT) Tarrant County and from the Texas state legislature, as we engage the community in a panel discussion about mobility issues in and around Southlake.

In order to make this forum meet the goal of engaging the community, the City of Southlake invites you to participate by submitting any questions or concerns you may have regarding traffic and mobility to There will also be time at the end of the panel discussion for any questions you may have or to express any concerns about topics not covered.

traffic jamThe Mobility Forum will also provide opportunities for the City of Southlake and our partners to showcase how the City has addressed (or will address) traffic and mobility issues you’ve identified in the 2013 Citizen Survey. Before the panel discussion begins in fact, we invite you to an Open House in the Town Hall lobby (6:00 – 7:00pm) to enjoy project displays that highlight some current and upcoming mobility projects. City and state experts will also be on hand to answer any questions you may have about the displays or the projects presented.

Traffic and mobility topped the list as the number one issue among Southlake residents in 2013 and through the comments and feedback provided, we gained better insight into how you, the citizens felt about the traffic in Southlake and the surrounding areas. In the year since the survey, the City has implemented (or will soon start) several projects that address some of the major themes present in the survey, such as that the heavy traffic on Southlake Boulevard (FM 1709), the need to widen some of the major roads in the City (White Chapel Boulevard and Randol Mill Avenue), and addressing the various intersection issues at Davis Boulevard and Southlake Boulevard. The City’s plan for addressing these concerns may be found in the Public Works “Active City Construction Project” pages of the City of Southlake website.

In the meantime, plan to attend this opportunity to engage traffic and mobility experts and please join us on December 9, 2014 from 6:00 – 8:30pm for the Expanding Mobility Town Hall Forum!

Update on the N. Kimball Avenue Widening Project

Placing Pavement Kimball at Dove

Workers placing concrete as part of the Kimball Road Widening Project

UPDATE 5/12/2014 – The recent thunderstorms have delayed the re-opening of Highland Avenue until May 18th.

“A major milestone was reached this week as the paving of a significant portion of the west side of N. Kimball Avenue, from Dove Road to Kirkwood Boulevard, was completed,” – Robert Price, P.E. Southlake Director of Public Works.

On Tuesday, April 22, 2014 and Wednesday, April 23, 2014, 187 trucks placed 1870 cubic yards of concrete along the west side of N. Kimball Avenue. The new concrete will require time to harden and gain a minimum strength before traffic can safely ride on top of the road.

It is important to note that the placing of the concrete comes after an extensive construction process. Contractors will now focus on completing driveways which are necessary to provide ongoing access for adjacent property owners.

Another important thing to keep in mind is that beginning Monday, April 28, 2014, Highland Avenue will be closed for construction of the west side of the intersection at N. Kimball Avenue for several weeks. Weather permitting, Highland Avenue will re-open the week of May 12, 2014.

Pending completion of all driveways and the construction of the Highland Avenue segment, traffic will be placed onto the new pavement on N. Kimball Ave. City contractors will then begin construction on the east side of N. Kimball Avenue.

For further information, please visit the project webpage here.

If you have any questions regarding this project, please contact Southlake Public Works Engineer, Steve Anderson, P.E., CFM at 817-748-8101.

UPDATED: Orange Barrel Alert: Reconstruction of 2000-2100 Block Continental Blvd. Begins 3/24

Starting Monday March 24th, 2014, Southlake Public Works will begin the reconstruction of the 2000-2100 Blocks of Continental Blvd.

On Tuesday April 1st and Wednesday April  2nd between the hours of 8:30 am and 3:00 pm., it will be necessary to temporarily close the intersection of Crooked Lane at Continental Boulevard periodically through out the day to prevent vehicles from tracking through wet cement-related materials. Southlake Public Works Crews will work diligently to complete this process to reopen the intersection as quickly as possible. City personnel will be stationed at the intersections of Brookshire Drive and Crooked Lane and Continental Blvd. and Crooked Lane to redirect traffic during intersection  closures.

This project’s expected completion date is April 17th, 2014, weather permitting.

This reconstruction project addresses the Citizen Satisfaction Survey focus area of maintaining local streets and roads.

If you have any questions or concerns please contact Southlake Public Works Operations at (817) 748-8082.

Orange Barrel Alert! Sidewalk & Wall Construction on Southlake Boulevard

Sidewalk and wall construction will begin Wednesday January 8th 2014, along west bound 1709 (Southlake Boulevard) just east of Diamond Circle. The right turn lane at Diamond Circle will be closed daily between the hours of 9:00 a.m. and 3:00 p.m. Monday through Friday. Weather permitting, the anticipated completion date is January 24, 2014.

If you have any questions or concerns, please contact Southlake Public Works at (817) 748-8082.