Sunday, July 3, 2022

CSO Innovates Through Teamwork and a Commitment to Excellence

While the uncertainties around COVID-19 has put a damper on in-person interactions, it has pushed many to utilize existing technologies and further e-services.

Southlake’s City Secretary’s Office took the lead with digital projects within their own department and assisting other departments, all while working remotely themselves. The CSO assisted HR with Laserfiche training to create 12 digital forms for internal use.

“The push for government accessibility electronically is something we embrace,” City Secretary Amy Shelley said. “As Southlake employees, we value innovation to help improve the community we serve.”

Because citizen participation in meetings is highly valued, the CSO developed a digital public comment card for citizens to express their views electronically for virtual or in-person meetings during the pandemic.

The CSO also amended a Records Management Program ordinance to support the importance of maintaining the City’s records and business continuity, to be submitted to Council for approval later this fall.

They’ve also dedicated time to professional development and improving processes and procedures for the ever-changing environment COVID-19 has thrown at the community.

“We’ve accomplished great things while working remotely. This was all possible because of the exceptional team, who are dedicated to making Southlake a better place to live and work,” Shelley said.

At the City of Southlake, we believe that innovation, teamwork and a commitment to excellence is critical to shaping the future of the community.

Serve Southlake by Volunteering for a Board or Commission

We’re looking for a few good people who value our commitment integrity, innovation, accountability, excellence and teamwork to serve our world-class community on one of our boards and commissions. Are you interested?

Our boards and commissions help us impact Southlake in a positive way and enrich our community.

The Mayor and City Council will be making appointments to the Building Board of Appeals, Parks and Recreation Board, Planning and Zoning Commission, Southlake Parks and Development Corporation, and the Zoning Board of Adjustment on June 16, 2020.

If you’re interested in helping the City of Southlake, complete an application online here! No need to come into Town Hall. Applications must be received by May 1, 2020.

You can also mail your application to: City of Southlake, City Secretary’s Office, 1400 Main Street, Suite 270, Southlake, TX 76092, email it to: or fax it to: 817-748-8270.

Each board and commission appointment is for two years, unless you are appointed to fulfill a vacancy for an unexpired term.

If you currently serve on a board or commission, you will need to reapply for your position if your term is ending and you desire to continue to serve.

If you have questions about serving on a board or commission or the appointment process, visit our website or call the City Secretary’s Office at: 817-748-8183.

City Secretary Amy Shelley honored as NTMCA’s 2019 Clerk of the Year

From left to right, City Manager Shana Yelverton, City Councilmember Ronell Smith, Mayor Laura Hill, Assistant City Manager Ben Thatcher, City Secretary Amy Shelley, Deputy Director of Public Relations, Pilar Schank

The City of Southlake is proud to announce that City Secretary Amy Shelley has been named the North Texas Municipal Clerks Association’s (NTMCA) Clerk of the Year.

“Amy is a wonderful support to the Council and me,” said Mayor Laura Hill. “She takes care of the details that make our service as elected officials that much easier. We know how special she is and it’s great to see her honored for her service to NTMCA and the City Southlake.”

In her role as City Secretary, Amy works with the Mayor and City Council, City Staff, and supports the Council in City board, commissions and committee appointments. She works closely with Tarrant and Denton Counties to manage election logistics.  She is also responsible for record retention and manages the official record of ordinances, resolutions and minutes.

Amy has been a member of NTMCA for several years. She is the current President and previously served as Vice President, Treasurer, Historian, and Board Secretary. Amy received her Texas Registered Municipal Clerks Certification in January 2013.

“Amy has served NTMCA cheerfully and with great dedication in the past years as a member and leader,” said Christine Green, City Secretary of the City of University Park. “Amy is a great ambassador for NTMCA.”

Amy accepted her award at the NTMCA Awards Luncheon on Wednesday, June 26 at the NRH Centre. She was joined at the luncheon by her husband Russell Shelley, Southlake Mayor Laura Hill, Councilmember Ronell Smith and staff members from the Southlake City Manager’s office.

Congratulations Amy!

Amy Shelley Named City Secretary

The Southlake City Council has named former Deputy City Secretary Amy Shelley, as City Secretary

Shelley graduated with a Bachelor of Arts in Business and HR management from Concordia University in May of 2010. She received her Texas Registered Municipal Clerks Certification in January of 2013.

Shelley has more than 15 years of experience working for city governments in various positions. She started her municipal career in 2003 as a permit clerk for the City of Westworth Village.

She then served more than ten years with the City of Colleyville as Planning and Zoning Assistant, Community Development Coordinator, and then as City Secretary.

Since receiving her municipal clerk designation, Amy has served in several leadership positions with the North Texas Municipal Clerks Association including Board Secretary, Historian, and Treasurer.

Shelley started her career with the City of Southlake in 2017 as the Deputy City Secretary. She worked alongside Carol Borges, who recently passed away after a brief illness.

In her capacity as City Secretary, she serves as the administrative support to the Mayor and City Council, coordinates municipal elections, prepares City Council agendas and packets, posts all City Council-appointed boards’ meeting agendas, maintains City records, and preserves the City’s legislative history.


Southlake City Secretary Passes Away

Carol Borges, Southlake’s City Secretary, passed away on Tuesday, January 15, 2019, after battling an aggressive form of cancer.

“Carol had a heart of gold and the kindest manner,” said Mayor Laura Hill.  “She worked tirelessly to make sure the Council and I always had everything we needed. Every resident who came in contact with her was touched by her care and concern. I am a better Mayor because of Carol and the feeling of loss is just tremendous for everyone who knew her.”

Carol had been with the City since 2016 when she was hired as the Deputy City Secretary.  In 2017, she was named City Secretary. She, along with City Secretary’s Office team, managed the day-to-day operations of the City Secretary’s Office, the City Council meeting agendas, the City Council’s and Mayor’s official schedules, as well as Southlake’s municipal elections.

“To know Carol Borges was to know someone who knew how to have fun. She took her work seriously and worked hard, but Carol’s ready smile and hearty laugh are what I will always remember,” said City Manager Shana Yelverton. “Whatever difficulties Carol encountered in life and at work were managed beautifully. She always aimed to please, and her desire to do the right thing and make any situation that much better is part of her legacy.”

Carol started her municipal career in the City of Wentworth Village in 2009. She also served in several leadership positions for the North Texas Municipal Clerks Association, including as its president. Carol also served in elected office in the Trophy Club Municipal Utility District starting in 1996.  Before leaving in 2009, she acted as its Director, President, and Chairman. Before starting her career in local government work, Carol worked in information technology.

“Our thoughts and deepest sympathies are with Carol’s family, and friends,” added Yelverton. “Her work family will also miss her deeply, She was a joy to work with, and we were lucky to have her on our team.”