While the uncertainties around COVID-19 has put a damper on in-person interactions, it has pushed many to utilize existing technologies and further e-services.

Southlake’s City Secretary’s Office took the lead with digital projects within their own department and assisting other departments, all while working remotely themselves. The CSO assisted HR with Laserfiche training to create 12 digital forms for internal use.

“The push for government accessibility electronically is something we embrace,” City Secretary Amy Shelley said. “As Southlake employees, we value innovation to help improve the community we serve.”

Because citizen participation in meetings is highly valued, the CSO developed a digital public comment card for citizens to express their views electronically for virtual or in-person meetings during the pandemic.

The CSO also amended a Records Management Program ordinance to support the importance of maintaining the City’s records and business continuity, to be submitted to Council for approval later this fall.

They’ve also dedicated time to professional development and improving processes and procedures for the ever-changing environment COVID-19 has thrown at the community.

“We’ve accomplished great things while working remotely. This was all possible because of the exceptional team, who are dedicated to making Southlake a better place to live and work,” Shelley said.

At the City of Southlake, we believe that innovation, teamwork and a commitment to excellence is critical to shaping the future of the community.

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