Monday, August 2, 2021

How to Update Your Information for Southlake Water Utility Billing

Have you dropped your home phone line and only use a cell phone? Did you change your email address? Has it been awhile since you reviewed your contact information with Southlake Water Utilities?

If your contact information has changed, now is the time to review the information we have on file for you and make sure it’s up to date! Follow the simple steps below to update your information online or give us a call at: 817-748-8051.

  1. Go to the Southlake Water Utilities web page and select the “Manage Your Account” tab.

2. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”

3. You will land on the Customer Update Request page. Complete the information for your account and select “Update Account Information.”

Then sign and submit! It’s as easy as that! Have questions? We’re here to help! Call us at 817-748-8051 or find helpful water information at


The 2020 Water Quality Report is Now Available

The 2020 Water Quality Report will arrive at  your doorstep soon. The report takes a deep dive into the quality of water in Southlake.

“The City of Southlake’s goal is to provide a safe and a better quality of life to our residents in all areas, and water is no different,” Environmental Services Coordinator Ashley Carlisle said. “We are proud of the high standards of drinking water the City has set and are proud to send out water quality reports to show how we’re meeting the high standards set out for us.”

The report provides information about Southlake drinking water such as where the water comes from, whether the water is safe and what contaminants might be in the water.

Water samples were provided to the Environmental Protection Agency for analysis. The United States currently monitors 100 contaminants within the water supply and 91 must meet regulations to determine water safety and quality.

The report also highlights information about how to properly dispose of medicines, paint, pesticides, cleaning products and cooking oil through a partnership program with the Fort Worth Environmental Collections Center as well as resources available through the City of Southlake.

To help track your water usage, residents can download the EyeOnWater app, which provides 24/7 access to view water consumption. The City also offers a W.I.S.E. Guys program to help identify leaks in irrigation systems and the F.O.G. program, which provides information on fats, oils and grease build up in drains.

The water quality report is available to view online here. For questions about the water quality report, please contact Southlake Public Works at 817-748-8082.


Southlake’s 2019 Water Conservation Plan, Watering Schedule and Helpful Programs

The permanent water schedule will continue according to the 2019 Water Conservation Plan. City Council recently reviewed the first reading of the new plan at the April 2 City Council meeting.

Under the water conservation plan, Southlake Water Utilities Customers can operate their landscape irrigation systems at least twice per week any time before 10 a.m. and after 6 p.m.

There is no cost to adopt this plan and it includes other cost savings methods as well, such as reducing or delaying the need for new supplies, pipeline delivery, capacity improvements and the use of new cellular technology which allows users to review their water consumption 24/7 and detect for leaks inside the home through an EyeOnWater App.

Residents can also take advantage of the City’s W.I.S.E. Guys Program, where a licensed irrigator will be assigned to conduct a free irrigation evaluation to determine rather or not there are leaks outside of the home.

The Water Conservation Plan is required by the Texas Administrative Code. The plan is updated and resubmitted on a five-year cycle. Since the last updated was conducted in April 2014, the next update falls this year on May 1.

Click on the links to more about the City’s water conservation programs and EyeOnWater app video



Don’t lose money on your water bill. Download “Eye on Water” and take charge of your water consumption.

Summer is officially here and in Texas, that means lots of hot, dry days.  We’re spending more and more time at the pool, playing in the sprinkler and running our irrigation systems to keep the yards in top shape. This also means higher water bills are on their way.  If you want to get ahead of the higher bills, the City of Southlake’s “Eye on Water” tool is just what you need to manage your household’s water consumption by offering you instant access to your real-time water usage.

Not sure how “Eye on Water” can help?  Think about it as a leak detection tool that you can use to monitor your water consumption for anomalies or spikes in usage when there should be none, identifying potential leaks both inside and outside of your home.

Irrigation systems get a big work out during the hot summer months.  Using “Eye on Water” can help you be sure the irrigation system is working correctly.  If you’ve noticed your consumption has gone up a lot more you expected, that could mean a leak in the irrigation. Just a tiny leak can waste a lot of water.

“Eye on Water” can also help you spot leaks inside your home. Just like a leak in the irrigation system, a leak inside can have a large impact on your water consumption. If you notice the numbers look off, contact us to get a free leak detection kit.

Understanding and taking control of your water usage is just a finger touch away.  Start by registering online at and activating your account. Then download the app and you’re on your way!

Eye on Water Sign Up Fan

We’re here to help. If you have any questions about “Eye on Water” and managing your water usage, check out our website, give us a call at (817) 748-8051, or come and see us in person, at the Southlake Water Utilities Customer Service office in suite 200 on the second floor of Town Hall.

2018 Drinking Water Quality Report in Homes Now

If you haven’t already received the 2018 Drinking Water Quality Report, it should be in your mailbox any day now.

The 2018 Drinking Water Quality Report gives you a detailed look at water quality in Southlake. The most important information you’ll find in the report is that drinking water in Southlake is safe.

This document is a technical tool the City uses to provide a summary of tests required by state and federal regulations. Some of the tests listed in the report show results for copper and lead levels, along with other regulated contaminants.

It’s important to note the test results show only trace amounts of contaminants measured in our water, well below the maximum levels established by the state.

Aside from providing test data the water report also details information about a number of topics you may not have thought about as having an impact on our water quality. Litter and polluted storm drains can have a negative impact on water quality in our streams, creeks and ponds. In addition to keeping our drinking water and stormwater clean, help keep wastewater-free of debris. Flushable wipes, cotton swabs and paint are some of the most common offenders flushed into the sewer system every day.

The report is a great one-stop-shop for your water quality questions. Find out how you can monitor your water consumption at home with the Eye on Water app, see when your lawn watering day is and find out how you can help protect your pipes.

Since its inception, the Water Quality Report continues to be a great source of information about Southlake’s water quality and the steps the City takes to maintain that quality. Download an extra copy of the report here.

Please let us know if you have any questions by contacting us at 817-748-8002.


Welcome to Your New Southlake Water Utilities Website

We are very excited to announce the redesigning of the Southlake Water Utilities website. These changes were designed with you in mind, and help us better serve you.

One of the changes you will notice first, will be on the SWU homepage. The overhead options have changed to “Customer Service”, “Pay”, “Set Up My”, and “Water Smart”. Each tab has been reorganized to make what you are looking for easy to find.

The options have changed for the sidebar on the left as well. There are now icons for “Pay Online” to make online payment easy to find and “Trash & Recycling” to allow you to find trash and recycling information quickly.

The next part you will want to pay attention to are the boxed options. These options have changed to “Customer Care”, “Payment Options”, “Water Smart, Southlake”, and “Monitor Your Water”. These boxes highlight the pages you need to access quickly. Think there’s another page we should highlight instead? Let us know by clicking on the “Tell us what you think” box. This box allows you to give us direct feedback.

The “Monitor Your Water” box redirects to information about Southlake’s smart technology. The City partnered with Badger Meter to upgrade more than 10.000 Southlake water meters. All meters now have cellular endpoints to help you monitor your water.  By downloading the “Eye on Water” app, you can enhance the benefits of having a smart water meter. You can control your water use and better monitor your water meter.

Southlake Water Utilities Snapshot Bottom PageBelow the boxes, you will find The Southlake Water Utilities Resource Center and Calendar.


The “Where To Start” page has been designed to help new residents easily find out what they need to set up their new utility service.

The “Garbage and Recycling” page leads you to the “Trash & Recycling” pages, where you can find all the information you need to know about you trash and recycling service.

The “Water Fast Facts” page has facts about the water system in Southlake.

Lastly, towards the bottom of the page, you will find the “Southlake Water Utilities Calendar”. This helps you keep track of when your water bill is due, when water bills are mailed out and about workshops being held.

We hope these updates will make the site easier for you to use. Have some thoughts on how to better improve the site? Tell us What’s on Your Mind.