Saturday, September 23, 2023

Southlake Citizen Satisfaction Survey Results Released

The City of Southlake shared the results of the 2013 Citizen Satisfaction Survey at the City Council meeting held on February 18th. Assistant City Manager Alison Ortowski presented the findings to the Council during work session.

Ortowski told the Council that residents ranked several City services, such as managing trash and recycling collection and preparing the City for emergencies, at least 80% or higher for citizen satisfaction. Ortowski added that of the 39 services listed in the survey, responses indicated no decreases in levels of service satisfaction, with many showing significant increases.

The survey results also identified gap issues that provide opportunities for the City to improve. Residents indicated managing traffic congestion, providing bicycle friendly streets and trails, and the management growth and development as areas for improvement.

Ortowski added that improving resident satisfaction on the gap issues will be a primary focus for the City until the next survey which is scheduled for 2015, noting “Results from the survey are used as a blueprint for the City’s business plans and work plans.”

More than 800 residents participated in the 2013 Citizen Satisfaction Survey conducted by Decision Analyst, Inc.

The City of Southlake’s presentation of the survey results can be viewed below. To read the report in its entirety or in sections, please visit