Safety is a high priority for the Southlake team. The extraordinary men and women in our Police and Fire Departments are the poster children for keeping people safe, even if it requires putting themselves in harm’s way. The Public Works teams regularly test water quality. Building inspectors ensure homes are constructed according to code. In addition, the City even has a safety committee that works hard to promote workplace safety. There are many examples of city staff working routinely to protect the community’s well-being. But one of the most notable safety champions on the team is someone you may not always think of - Jenn Blackstock, the Community Services Aquatics Supervisor.
“Champions Club is all about offering fun experiences for our members,” said Chris Tribble, Director of Community Services. “But we also strongly emphasize safety. And when it comes to safety, no one is more focused and effective than Jenn Blackstock.”
A quick review of Jenn’s responsibilities shows the extent of her work:
“Jenn is steady as she goes, calm and level-headed; someone you can always count on in a crisis,” said Deputy Director of Community Services David Miller. “She is smart, organized, and always well-prepared. Her leadership strengthens the overall safety at Champions Club, especially in the pool and the pool area.”
For all she does to ensure that the staff and patrons of Champions Club are safe and secure, Jenn is being recognized as one of the City’s unsung heroes. Many thanks to Jenn and her team for their commitment to safety.
When talent meets passion, magical things can happen in the workplace…even when there are unique and sometimes great challenges. Managing programs involving teenagers trying to find their place in the world might be intimidating for most, but for Southlake’s Teen Court Coordinator Dana Kirkland, it’s what she was “meant to do.”
Dana’s love and respect for young people, coupled with meaningful work experience and a quest to get it right, is extraordinary. And the Teen Court program works beautifully as a result.
Dana was a teacher in New Mexico for 26 years before retiring. She taught 4th and 5th grade in general subjects and 6th and 7th grade in Math. In 2016, Dana relocated to the DFW area. She happened to see the job posting for Teen Court Coordinator and immediately pursued and got the job.
She has brought her classroom management, public speaking, and conflict mediation skills to her daily work. Dana is creative and determined and gets the job done, even when circumstances have required her to regroup.
“During the Covid-19 pandemic, Dana went above and beyond to find ways for teens to participate and fulfill their obligations while still learning from their experience. Where a lot of teen courts failed during that time and are no longer functioning, she was able to manage the program and make it successful,” said Kristin McGrail, Municipal Court Manager.
Writing essays was one option for teens to complete service hours. The topics were varied and always thought-provoking, all with the intention of getting the teens to reflect on their choices. Dana has read hundreds of papers in the past two years and has provided valuable feedback to the teens regarding their papers.
Dana does everything she can to make the teen court experience meaningful and enjoyable for everyone involved. Whether cultivating new community service work sites, coordinating training for teen attorneys, or organizing a professional conference, Dana uses her considerable skills to support adolescents as they prepare for adulthood.
For bringing a lifelong passion for education to the job and quietly working each day to make a difference with local teens, Dana Kirkland has been identified as one of the City of Southlake’s Unsung Heroes.
Governments are well-known for generating piles of paperwork and maintaining thousands of records and public documents. This results in a mountain of information that someone must organize and properly manage. Fortunately for Southlake, Deputy City Secretary Veronica Lomas has stepped up to the challenge and keeps the document management program moving forward, no matter how difficult the terrain.
Veronica is responsible for managing a system to capture, track, store, and dispose of records. Each record has a life cycle, from creation to active document, to disposition. Working to ensure that Southlake is compliant with state law by meeting retention requirements, Veronica and department liaisons have the challenge of ensuring that paper and electronic documents are maintained efficiently and correctly secured.
“Since coming to Southlake, Veronica has worked with city departments on important projects to better manage documents,” said City Secretary Amy Shelley. “Her leadership to maximizing the use of Laserfiche has resulted in many of the city’s business functions becoming paperless, and great efficiency has been achieved. She is working hard to reduce manual tasks and improve our interaction with citizens.”
An example of a successful project includes digitization of a complex human resource process, open enrollment. Working with HR Business Partner Dylan Welch, efficiencies were gained as follows:
Open enrollment is only one successful project. Other work has included digitizing the public safety personal history statements process, improving the City’s board and commission appointment process, vendor performance evaluations, and recreation incident reports.
Veronica and departmental partners have won awards and been recognized for their work by the DocuNav/Laserfiche User Group. This is because the Southlake team is viewed as role models for innovation and the documentable efficiency gains.
Veronica is fond of saying, “It takes a village” to achieve success, a humble expression of her commitment to work with city departments. And always optimistic, she sees plenty of
opportunity for the future – additional automated business processes, increased digitization, more efficient records management, reduced need for records storage, and better transparency.
When it comes to managing documents, Veronica’s know-how, commitment, and ability to work with others ensures that city business processes can be transformed into a successful digital experience.
Like the Little Engine that Could, Veronica just keeps chugging along, making progress day-by-day, driving innovation and efficiency all along the way. For her exceptional work, she is recognized as one of the City’s Unsung Heroes.
Strategic. Focused. Achiever.
To the casual observer, Tourism Marketing Manager Cambria Jones can appear quiet and unassuming, but looking a little closer, it is easy to see that she is a woman on a mission, a force of nature, intent on performing at a very high level. She is willing to get into the game and compete. A great time manager, she works to accomplish as much as she can during her day. An enthusiastic person with great people skills, she can leverage partnerships to get even more done.
She is intent on winning the tourism game and uses her significant intellect and talent to get the job done.
Cambria is an outstanding employee, but she doesn’t seek the limelight for herself. Instead, she works to draw attention to Southlake and encourages visitors to spend time (and money) in the City.
Here are a few highlights of how Cambria has worked to market Southlake as a destination to visitors (think shopping and dining, bolstering sales tax collections, supporting local businesses):
As a result of Cambria’s efforts, followers of Visit Southlake social media accounts have increased significantly. In FY 2019, the Visit Southlake Facebook account had a 42% increase in followers, and the Visit Southlake Instagram account had a 34% increase in followers. Cambria is telling Southlake’s story to more people, in improved ways.
She successfully managed the Visit Southlake video and photography refresh project, resulting in updated assets that are timely, diverse, and representative of Southlake as a destination.
Cambria successfully managed a destination video project, highlighting Southlake. The video is featured as the cover photo on the Visit Southlake Facebook page. She has also audited video assets and prioritized needs for FY 2020.
Throughout 2019, Cambria made significant progress in building rapport with destination partners, including the Hilton Hotel and RPAI (the real estate investment trust that owns most of Town Square). Working together, Cambria and these partners highlight local businesses to strengthen the local economy.
To Alison Ortowski, who oversees economic development and tourism programs for the City, working with Cambria is “a dream.”
“Cambria is one of those employees who possesses the ‘X’ factor that makes her highly productive, but also pleasant and inspirational,” she said. “We have supreme confidence in Cambria’s ability to support local businesses and deliver strong results.”
For her strong commitment to marketing Southlake as a destination of choice and for behind-the-scenes, effective work, Tourism Marketing Manager Cambria Jones is one of Southlake’s best secret weapons and an unsung hero.
