Tuesday, July 5, 2022

The 2020 Water Quality Report is Now Available

The 2020 Water Quality Report will arrive at  your doorstep soon. The report takes a deep dive into the quality of water in Southlake.

“The City of Southlake’s goal is to provide a safe and a better quality of life to our residents in all areas, and water is no different,” Environmental Services Coordinator Ashley Carlisle said. “We are proud of the high standards of drinking water the City has set and are proud to send out water quality reports to show how we’re meeting the high standards set out for us.”

The report provides information about Southlake drinking water such as where the water comes from, whether the water is safe and what contaminants might be in the water.

Water samples were provided to the Environmental Protection Agency for analysis. The United States currently monitors 100 contaminants within the water supply and 91 must meet regulations to determine water safety and quality.

The report also highlights information about how to properly dispose of medicines, paint, pesticides, cleaning products and cooking oil through a partnership program with the Fort Worth Environmental Collections Center as well as resources available through the City of Southlake.

To help track your water usage, residents can download the EyeOnWater app, which provides 24/7 access to view water consumption. The City also offers a W.I.S.E. Guys program to help identify leaks in irrigation systems and the F.O.G. program, which provides information on fats, oils and grease build up in drains.

The water quality report is available to view online here. For questions about the water quality report, please contact Southlake Public Works at 817-748-8082.


Fix a Leak Week 2019!

If you ever had a pesky leak then join the movement and celebrate Fix a Leak Week 2019.

The annual celebration goes from March 18-24 and focuses on educating the public on small leaks that can have a huge impact in or outside the home.

In celebration of Fix a Leak Week, a functional display has been placed in Town Hall to demonstrate a real toilet with a real leak.  The purpose of the display is to show that while toilet leaks may be small and a nuisance to fix, they can waste a lot of water and increase your water bill.

“The toilet on the display is set up with its own EyeOnWater account, titled Mister Toilet appropriately,” said Environmental Coordinator, Ashley Carlisle. The EyeOnWater App is an application that assists users in managing their water utility accounts and gives them 24/7 access to their water consumption, including the detection of leaks.

Small household leaks are an easy fix and early leak detection can save you up to 10 percent on your water bill. In 2016 cellular technology was installed on every meter in the City to help conserve water and alert the customer of potential leaks. “Residents can take advantage of the opportunity this technology provides by signing up for EyeOnWater to see their hourly water usage and set leak alerts,” said Carlisle.

If the City notices a leak above five gallons an hour, Utility Billing will mail a postcard alerting the owner of a potential leak. If the leak is consistently over 100 gallons an hour, the City will send out a Field Customer Service Technician to attempt to reach the customer face-to-face and ensure there are no problems on the City’s side of the meter.

If you suspect a leak outside the home, the City offers a W.I.S.E. Guys program that can help identify leaks on irrigation systems. “In all cases though, the owner is urged to contact a plumber immediately to stop the problem,” said Carlisle.

For more information on the water conversation please click here.

Southlake Watering Schedule: When can I water and how much should I water?

It’s hot outside! We all like green lawns and beautiful landscaping, and in this heat, they need a little extra help to stay hydrated. While it can be tempting to water every day, the City does have a watering schedule that must be followed.

Here is the current watering schedule to help you remember when you can water.

New Watering Schedule Graphic

The best time to water is in the early morning hours (Midnight – 4 a.m.) so water has the chance to soak into the soil.  However, our watering schedule does allow you to water on your designated days between 6 p.m. and 10 a.m. It’s also a good idea to establish a watering pattern for your landscape. The watering schedule does that for you.

“One of the best pieces of advice I can give to maintain a green, healthy landscape, is to consistently deeply water only a couple of times a week,” says Environmental Coordinator Ashley Carlisle.

Why do we have a watering schedule?

The current watering schedule was adopted under the current Water Conservation Plan in 2014. The plan aims to promote the efficient use of our region’s water resources. One of the ways the City does that is by using a watering schedule.

The growth of Southlake and the entire region in recent years has led to growing demands for water supplies.  Thousands of gallons of water can be used per house per day just to run a sprinkler system – a demand for water use that has a serious effect on water levels during the summer. Diminished water levels can have an impact on not only water pressure throughout the City, but also fire protection for the community.

How much should I water?

Most lawns only need water twice a week. A great resource to help you figure out exactly how much you should water is WaterIsAwesome.com. This site, run by Tarrant Regional Water District, offers weekly advice based on rainfall from the prior week.  You can sign up for alerts to be notified on how much water to use weekly. The site gives recommendations for the amount of water to use, zone runtimes, the number of cycles per zone and the total runtime per zone.

If you have specific questions about your irrigation system you can set up a free irrigation evaluation with the W.I.S.E. Guys program. A licensed irrigator will come to perform an evaluation on your sprinkler system with you and will provide you with personalized information on how your system can be used more efficiently. You could be eligible for up to a $200 rebate on your water bill for any repair work done.

If you have any questions about the watering schedule, contact Southlake Water Utilities Customer Service at (817) 748-8051.

Residents Could Receive a $200 Rebate Following Irrigation Evaluation

Making changes to an irrigation system can save a significant amount of water, but can also be costly. In order to make these repairs and upgrades more accessible, the City of Southlake is offering up to a $200 rebate for changes to your system that will increase its efficiency in watering your landscape. Earlier this month the City of Southlake mailed residents in the 76092 zip code information regarding this opportunity for qualifying residential water customers.

To qualify for this rebate residents must complete an irrigation evaluation with the W.I.S.E Guys. Once an evaluation has been completed on your irrigation system, you may consider having some of the inefficiencies found in your system repaired or upgraded. After completion of repairs or upgrades to your home’s system by a licensed irrigator, you may apply for a rebate of up to $200. This rebate is a match of funds for applicable items and costs accrued to make repairs or upgrades, and is limited to items recommended by the W.I.S.E Guys during their evaluation or installation of water-saving technology.

Both offers for the W.I.S.E. Guys evaluation and the rebate have limited availability. All evaluations and rebates are available on a first come, first serve basis.

For more information regarding the W.I.S.E. Guys program, visit CityofSouthlake.com/WiseGuys or call Christi Upton at 817-748-8638.

This postcard was mailed out to Southlake residents earlier this month.

This postcard was mailed out to Southlake residents earlier this month.